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IBM Process Mining description
IBM Process Mining helps you understand how your company actually works. It uses data from your current business systems to visually map out your processes, revealing hidden inefficiencies and bottlenecks. This allows you to identify areas for improvement, automate tasks, and make better decisions about where to focus your resources. IBM Process Mining is a core component of their automation suite, designed to streamline your operations and improve customer experience.
Who is IBM Process Mining best for
IBM Process Mining helps businesses understand and optimize their processes. It visually maps workflows, revealing inefficiencies and bottlenecks. Users praise its data insights and user-friendly interface, but some find it expensive and complex. Ideal for mid-to-large companies looking to streamline operations in areas like marketing, sales, or finance.
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Ideal for mid-size to large enterprises seeking process optimization.
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Suitable for businesses relying on data-driven decisions to improve operations.
IBM Process Mining features
| Supported IBM Process Mining supports API integration via its REST API and a Python library. |
| Supported Process Mining identifies bottlenecks, reduces manual errors via automation, and streamlines processes. |
| Supported IBM Process Mining supports business process simulation, enabling analysis and optimization. |
| Supported It integrates with various systems to automate tasks and analyze data for business process optimization. |
| Supported IBM Process Mining offers real-time process monitoring and analysis for continuous improvement. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Ease of Use
Reliability and Performance
Ease of Implementation
IBM Process Mining reviews
We've summarised 153 IBM Process Mining reviews (IBM Process Mining G2 reviews) and summarised the main points below.
- Provides valuable data insights and understanding of business processes.
- User-friendly interface and easy visualization of process flows.
- Real-time process monitoring and analysis capabilities.
- Helps identify bottlenecks and inefficiencies for process optimization.
- Automates tasks and improves business workflows.
- The software can be expensive, especially for smaller businesses.
- Complex for new users and requires a steep learning curve.
- Documentation could be more comprehensive and beginner-friendly.
- Integration with highly complex workflows can be challenging.
- Performance issues and slowdowns have been reported, especially with larger datasets and complex processes.
IBM Process Mining pricing
The commentary is based on 8 reviews from IBM Process Mining G2 reviews.
IBM Process Mining offers powerful process analysis and optimization capabilities, but reviews indicate a high cost that may be prohibitive for smaller businesses. While users appreciate the insights, some mention the expense as a significant drawback.
Users sentiment
IBM Process Mining alternatives
Worksoft Process IntelligenceBetter for managing complex ERP processes. More focused on software, IT, and finance industries. Has slower momentum.Read more
AnalyticaBetter for making complex business decisions using visual models. A good IBM Process Mining competitor for small to medium businesses and those in software, IT and Telecom. Not suitable for hospitality, media or healthcare. Has slower momentum.Read more
Automate Robotic Process AutomationBetter for automating repetitive tasks, especially for non-technical users thanks to the drag-and-drop interface. A more cost-effective IBM Process Mining alternative. More suitable for IT, finance, and data processing automation.Read more
UiPath Process MiningOffers tighter integration with other UiPath products and features API and Python integration. IBM Process Mining has broader documented industry application and more momentum. UiPath has more user reviews available.Read more
SAP ECCBetter for companies needing comprehensive, integrated systems for daily operations across various departments. Suited for medium to large businesses with complex operations. Handles core business processes like finance, sales, manufacturing, and HR. Note that it can be a significant investment requiring thorough planning.Read more
PRIME BPMBetter for organizations with varied user roles due to flexible licensing. Stronger customer service. Easier to use with an intuitive design. More affordable.Read more
IBM Process Mining FAQ
What is IBM Process Mining and what does IBM Process Mining do?
IBM Process Mining helps businesses visualize and analyze their processes to identify inefficiencies. It leverages data from existing systems to map workflows, pinpoint bottlenecks, and automate tasks, ultimately leading to optimized operations and better decision-making.
How does IBM Process Mining integrate with other tools?
IBM Process Mining integrates with various systems through its REST API and a Python library. This allows for automation, data analysis, and business process optimization. It facilitates continuous data monitoring for real-time insights and improvements.
What the main competitors of IBM Process Mining?
Top alternatives to IBM Process Mining include UiPath Process Mining, Worksoft Process Intelligence, and Automation Anywhere. These competitors offer similar process mining capabilities, focusing on process discovery, analysis, and optimization. Some alternatives also provide RPA functionalities for task automation.
Is IBM Process Mining legit?
Yes, IBM Process Mining is a legitimate software product. It's a safe and reliable tool used by businesses for process optimization and automation. It helps analyze existing processes to identify bottlenecks and improve efficiency. However, some users find it expensive and complex.
How much does IBM Process Mining cost?
IBM Process Mining pricing is not publicly available. Contact IBM directly to obtain a customized quote based on your specific product needs and the number of users.
Is IBM Process Mining customer service good?
Customer reviews on IBM Process Mining's support are mixed. While the support team is described as helpful and responsive, users point out the need for improved documentation to reduce the reliance on support tickets. Some also mention the initial complexity of the platform requires more onboarding guidance.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.