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Exterro E-Discovery description
Exterro E-Discovery is a software platform that helps mid-sized and larger companies manage legal and compliance risks. It offers tools to identify, preserve, collect, process, and review electronically stored information (ESI) for litigation, investigations, and regulatory requests. The software suite also includes functionality for legal hold management, data mapping, and project management. Exterro aims to streamline e-discovery processes, reduce costs, and minimize risks associated with data handling.
Who is Exterro E-Discovery best for
Exterro E-Discovery helps mid-sized and larger companies manage legal and compliance risks. Users love its comprehensive features, automation capabilities, and responsive customer support. However, some users mention slow performance and high costs. Ideal for legal, finance, healthcare, manufacturing, and education sectors needing robust e-discovery tools.
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Best fit for medium to large enterprises seeking robust e-discovery solutions.
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Ideal for legal, finance, healthcare, manufacturing, energy, education, and hospitality sectors.
Exterro E-Discovery features
| Supported Exterro E-Discovery allows the use of pre-defined templates for issuing legal holds. |
| Supported Exterro supports automated reminders for legal holds to ensure compliance. |
| Supported Custodian response tracking is supported via the Legal Hold feature. |
| Supported Exterro offers real-time reporting and dashboards, likely including legal hold statuses and acknowledgements. |
| Supported Exterro E-Discovery supports in-place preservation for various systems, including Office 365. |
| Supported Exterro E-Discovery supports document redaction with manual and automatic methods. |
| Supported Exterro E-Discovery automatically detects employee status changes and manages legal holds accordingly. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Exterro E-Discovery reviews
We've summarised 165 Exterro E-Discovery reviews (Exterro E-Discovery G2 reviews) and summarised the main points below.
- User-friendly interface and generally easy to navigate.
- Automates many aspects of the legal hold process, including notifications and reminders.
- Comprehensive platform offering a suite of integrated tools for e-discovery.
- Excellent and responsive customer support.
- Robust features for legal hold management, data source discovery, and in-place preservation.
- Slow performance, especially when searching or using multiple modules.
- High licensing costs, particularly for adding individual seats or integrating all modules.
- Complex search functionality and limited customization options for reports.
- Occasional bugs and glitches, especially in data connectors and integrations.
- Limited API documentation and plugins.
Exterro E-Discovery pricing
The commentary is based on 6 reviews from Exterro E-Discovery G2 reviews.
Exterro E-Discovery's pricing is generally considered expensive, particularly for all modules. Individual licensing costs are high, making it less cost-effective to add seats. However, some users find the value offered by the platform to be unmatched, leading to a lower total cost of ownership in the long run.
Users sentiment
Exterro E-Discovery alternatives
iCONECTBetter for larger enterprises. Has slower momentum. Lower ratings. Offers on-premises deployment and 24/7 support. Exterro E-Discovery alternative, Exterro competitor.Read more
EverlawBetter suited for larger enterprises. A strong Exterro E-Discovery competitor and alternative.Read more
CloudNine LAWMore focused on core eDiscovery features for law firms and legal departments. Offers local installation option. Has slower momentum.Read more
LexisBetter for legal research, less suitable for e-discovery or investigations. A good Lexis alternative for government, but less suitable for finance or professional services.Read more
Lexis® for Microsoft® OfficeBetter for drafting and reviewing legal documents within Microsoft Office. A LexisNexis subscription is required. More user-friendly.Read more
Microsoft Purview eDiscoveryBetter suited for companies already invested in the Microsoft ecosystem. Has more website traffic momentum.Read more
Exterro E-Discovery FAQ
What is Exterro E-Discovery and what does Exterro E-Discovery do?
Exterro E-Discovery is a software platform streamlining e-discovery for mid-sized and larger companies. It offers tools for legal hold management, data collection, processing, review, and project management, helping organizations minimize legal and compliance risks.
How does Exterro E-Discovery integrate with other tools?
Exterro E-Discovery integrates with various data sources for collection and preservation. It also offers API access for custom integrations, although users have noted limited documentation for this feature. While it lacks pre-built integrations with other legal tools, its API allows for potential connectivity.
What the main competitors of Exterro E-Discovery?
Alternatives to Exterro E-Discovery include Everlaw, CloudNine LAW, Relativity, and Nextpoint. These competitors offer similar e-discovery functionalities, such as legal hold management, data processing, and review tools, often with cloud-based accessibility and advanced analytics features.
Is Exterro E-Discovery legit?
Yes, Exterro E-Discovery is a legitimate e-discovery software platform used by many organizations. It's known for its comprehensive features, including legal hold management and data processing. However, some users mention slow performance and high costs as potential drawbacks.
How much does Exterro E-Discovery cost?
Exterro E-Discovery pricing is not publicly available. Contact their sales team for a customized quote based on your specific e-discovery needs and product requirements.
Is Exterro E-Discovery customer service good?
Customer reviews on Exterro E-Discovery's customer service are mixed. While many users praise the support staff's responsiveness and attentiveness, some have experienced slow response times and the need for repeated follow-ups.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.