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Chatling description
Chatling is an AI chatbot software designed to automate customer support for businesses of all sizes. It allows you to build custom chatbots without coding and deploy them on your website to provide 24/7 support. You can train Chatling's AI using your existing website content, FAQs, or other documents. The platform offers various features such as chatbot customization, insightful conversation analytics, and multilingual support. Chatling offers both free and paid plans, scaling with your business needs.
Who is Chatling best for
Chatling is an ideal solution for small businesses seeking to automate their customer support using AI chatbots. Users rave about Chatling's user-friendly interface and robust knowledge base capabilities. While Chatling offers a lot of customization, some users have noted a lack of integrations with third-party tools as a drawback. If you're a small business looking for an intuitive and feature-rich chatbot solution, Chatling is worth exploring.
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Chatling is a great choice for small businesses looking for an AI chatbot solution.
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There is no information available about industry fit.
Chatling features
| Supported Chatling identifies patterns and themes in customer conversations for trend analysis. |
| Supported Chatling stores customer chat history. |
| Supported Chatling supports omnichannel communication across various channels. |
| Supported Chatling offers AI chatbots that automate conversations and instantly respond. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Chatling reviews
We've summarised 22 Chatling reviews (Chatling TrustPilot reviews and Chatling G2 reviews) and summarised the main points below.
- Intuitive and user-friendly interface, praised for its drag-and-drop builder.
- Robust knowledge base capabilities, allowing for website, document, and FAQ integration.
- Advanced customization options for chatbot responses and conversation flows.
- Excellent customer support, often commended for their quick response times and helpfulness.
- Strong AI models with the ability to choose from different options and fine-tune answers.
- Debug information is minimal and not always helpful.
- No way to preview nodes within a process without redoing the entire sequence.
- Limited integrations with third-party tools like Zapier and Make.com.
- Some users find the pricing to be expensive, especially for the value provided.
Chatling pricing
The commentary is based on 4 reviews from Chatling G2 reviews.
While Chatling is praised for its powerful features and ease of use, some users find the monthly subscription of $35 to be a bit expensive.
Users sentiment
See the Chatling pricing page.
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Chatling has a free plan.
Free
Unlimited chats, 100 AI credits, 1 seat, visual builder, 2 chatbots, 500,000 knowledge base characters, 100 knowledge base data sources, unlimited websites, limited chatbot customization, 5 AI Models.
Starter
Unlimited chats, 3,000 AI credits, 2 seats, visual builder, 5 chatbots, 20 million knowledge base characters, unlimited knowledge base data sources, unlimited websites, full chatbot customization, 13 AI Models, API access, chatbot analytics and voice input.
Ultimate
Unlimited chats, 20,000 AI credits, 6 seats, visual builder, 35 chatbots, 90 million knowledge base characters, unlimited knowledge base data sources, unlimited websites, full chatbot customization, 13 AI Models, API access, export leads, chatbot analytics, voice input, satisfaction survey and remove "Powered by Chatling" branding.
Chatling alternatives
Intercom
Better suited for larger companies and a wider range of industries. It is growing faster and offers better customer support. However, Intercom is more expensive.
WorkHub Tasks
Better for task management and workflow automation. More suitable for medium-sized businesses. WorkHub Tasks is growing faster.
QuickChat
It has more momentum and is growing faster.
siteGPT
Better fit for small to medium businesses. It has more momentum.
Confluence
Better for larger companies and project documentation. Less focused on AI chatbots for customer support.
Simulacrum AI
Chatling offers a wider range of features including trend analysis and omnichannel communication. Chatling has more user reviews available publicly.
Chatling FAQ
What is Chatling and what does Chatling do?
Chatling is an AI chatbot software that automates customer support for businesses. It enables users to build custom chatbots without coding and deploy them on websites for 24/7 support. Key features include chatbot customization, conversation analytics, and multilingual support.
How does Chatling integrate with other tools?
Chatling offers limited integrations with other tools. While it excels in AI chatbots and customization, it lacks integrations with popular platforms like Zapier, which may be a drawback for some users seeking broader connectivity.
What the main competitors of Chatling?
Chatling's main competitors include QuickChat, SiteGPT, and Simulacrum AI. These platforms offer similar AI-powered chatbot solutions for businesses looking to automate customer support and enhance their online presence.
Is Chatling legit?
Chatling is a legitimate AI chatbot software with positive reviews on G2 and TrustPilot. Users praise its user-friendly interface, robust knowledge base capabilities, and excellent customer support. However, consider their pricing and limited third-party integrations before making a decision.
How much does Chatling cost?
Chatling has a free plan and two paid plans: Starter for $250/year and Ultimate for $990/year. They also offer add-ons for extra features like AI credits, characters, chatbots, and seats.
Is Chatling customer service good?
Chatling's customer support receives positive feedback from users, who describe the team as quick to respond and helpful. Users also appreciate the intuitive interface and robust knowledge base capabilities.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.