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Amazon Lex description
Amazon Lex lets you build conversational interfaces, like chatbots, for any application. It uses advanced technology, like the same that powers Alexa, to understand and respond to text or voice. This allows you to create applications with natural, engaging interactions for your users. Amazon Lex is managed by Amazon, so you don't need to worry about the technical complexities and only pay for what you use.
Who is Amazon Lex best for
Amazon Lex empowers businesses to build conversational interfaces using advanced AI. Users praise its easy integration with AWS and robust natural language understanding. However, some find the limited language support and customization options challenging. Ideal for companies wanting to create engaging customer interactions through chatbots and virtual agents.
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Best for medium to large companies seeking conversational AI solutions.
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Suitable for businesses across various industries looking to enhance customer interactions.
Amazon Lex features
| Supported Amazon Lex allows creating and deploying chatbots across various channels like web and mobile apps. |
| Supported Lex builds chatbots without coding, integrates easily, and supports custom data via Lambda. |
| Supported Amazon Lex builds AI chatbots that automate conversations and provide instant responses. |
| Supported Amazon Lex offers AI-powered chatbots designed for customer support interactions. |
| Supported Amazon Lex provides AI-powered virtual agents for automated customer service across multiple channels. |
Amazon Lex reviews
We've summarised 37 Amazon Lex reviews (Amazon Lex G2 reviews) and summarised the main points below.
- Easy integration with other AWS services.
- Robust natural language understanding and speech recognition (powered by Alexa technology).
- Simple to create and configure chatbots, even with minimal coding experience.
- Cost-effective, pay-as-you-go pricing model.
- Excellent voice recognition capabilities and supports both text and voice input.
- Limited language support, notably lacking Hindi and other Indian languages.
- Limited customization, especially for integrations outside of the AWS ecosystem.
- Documentation can be conflicting and unclear, particularly for web integration.
- Limited channels for hosting chatbots (Facebook, Kik, Slack, and Twilio SMS).
- Lacks intent confidence score and fallback intent handling.
Amazon Lex pricing
The commentary is based on 5 reviews from Amazon Lex G2 reviews.
Amazon Lex offers pay-as-you-go pricing for both request and response interactions and streaming conversations. A free tier is available, allowing 10,000 free text requests and 5,000 free speech requests or speech intervals per month for the first year. The Automated Chatbot Designer has its own pricing based on training time, with the first two hours free for the first two months.
Users sentiment
See the Amazon Lex pricing page.
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Amazon Lex has a free plan.
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Amazon Lex has a free trial.
Text Requests
Each text input from the user is counted as a text request.
Speech Requests
Each speech input from the user is counted as a speech request.
Automated Chatbot Designer
Time required to analyze transcripts and identify intents.
Amazon Lex alternatives
Frontline Insights PlatformBetter for K-12 education administration in the USA. Focuses on HR, operations, and student management. Suitable for medium and large school districts.Read more
IBM watsonx AssistantBetter for enterprise clients. Offers more advanced natural language understanding and live chat. Integrates with more platforms, though setup can be complex. Has a steeper learning curve and higher cost. Is growing faster in website traffic.Read more
Xara Designer Pro +Better for marketing and design teams. A strong Amazon Lex competitor for those focused on visual content creation rather than chatbots and conversational AI.Read more
AvaBetter for accessibility and live captioning. A strong Amazon Lex competitor for transcription and video conferencing integration. Not ideal for enterprise companies.Read more
Pop!_OSBetter for professionals in STEM and creative fields. A Linux-based operating system alternative focused on performance and customization. Not suitable for chatbot development.Read more
HotDocBetter for healthcare providers in Australia. Focuses on patient appointment scheduling and communication, not conversational AI. Has slower momentum.Read more
Amazon Lex FAQ
What is Amazon Lex and what does Amazon Lex do?
Amazon Lex is a service for building conversational interfaces using voice and text. Powered by the same deep learning technologies as Alexa, it enables you to create engaging chatbots and other interactive applications easily, managing the infrastructure so you can focus on building.
How does Amazon Lex integrate with other tools?
Amazon Lex integrates seamlessly with other AWS services, simplifying the development process. It connects with services like Lambda for custom logic, Amazon Connect for contact center integration, and other tools for a comprehensive solution.
What the main competitors of Amazon Lex?
Amazon Lex competes with other conversational AI platforms like IBM Watson Assistant, Google Dialogflow, and Microsoft Bot Framework. These alternatives offer similar features for building chatbots and virtual assistants, each with its own strengths and weaknesses regarding integrations, pricing, and language support.
Is Amazon Lex legit?
Yes, Amazon Lex is a legitimate service provided by Amazon Web Services (AWS). It offers a safe and reliable platform for building conversational interfaces and chatbots, leveraging the same technology used by Amazon Alexa. It's a cost-effective solution with easy integration into the AWS ecosystem.
How much does Amazon Lex cost?
Amazon Lex pricing is pay-as-you-go. You are charged based on the number of text or voice requests. Check their website for specific product pricing details.
Is Amazon Lex customer service good?
Based on the reviews, users find Amazon Lex easy to use and informative for personal tasks. They appreciate its voice-activated features and ability to perform actions like ordering food or acting as a travel agent. No negative aspects were mentioned in the available feedback.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.