Zoom Workplace vs Webex
Zoom Workplace and Webex both offer comprehensive communication platforms suitable for mid-sized businesses, integrating video, chat, and phone capabilities. Zoom Workplace stands out with its user-friendly interface and a wider array of built-in tools like email and calendar, appealing to those seeking an all-encompassing suite. Webex emphasizes high-quality audio/video for core collaboration features and has a slightly better customer service reputation, making it attractive for businesses prioritizing reliable meeting performance and support. Zoom Workplace is better for you if your team values an extremely intuitive interface, needs integrated email and calendar functions within the same platform, and relies heavily on Google Workspace. Webex is better for you if your priorities are top-tier audio/video quality during meetings, responsive customer support, and strong integration with Microsoft Outlook. What sets those products apart? The primary distinction lies in Zoom Workplace's broader feature set encompassing tools like email, calendar, and clips, and its reputation for ease of use, contrasting with Webex's focus on optimizing the core meeting, calling, and messaging experience with high fidelity and slightly better customer service ratings.
At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.
This comparison was created by analysing 2996 reviews and 60 websites, saving 17 hours, 8 minutes of reading.
About
About
Summary
Summary
Relative strengths of Zoom Workplace (compared to Webex)
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* Broader Suite of Integrated Tools: Zoom Workplace includes native email, calendar, scheduler, and short video clip features, offering a more comprehensive all-in-one platform beyond standard meeting and chat functions compared to Webex.
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* Higher User-Rated Ease of Use: Users frequently praise Zoom Workplace's user-friendly interface and specific features like annotation tools, suggesting a potentially smoother user experience, especially for less tech-savvy teams.
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* Stronger Google Workspace Integration Emphasis: While both integrate with productivity suites, Zoom Workplace specifically highlights seamless connection with Google Workspace alongside Microsoft Office, which can be a key advantage for businesses embedded in the Google ecosystem.
Relative weaknesses of Zoom Workplace (compared to Webex)
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* Worse Customer Service: Zoom Workplace receives a 'highly negative' rating for customer service, whereas Webex scores 'rather positive', indicating potentially better support experiences with Webex.
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* Potential for Technical Issues: Users report occasional technical issues and disruptions during Zoom meetings, and both platforms rate 'highly negative' for reliability, but this is a noted concern for Zoom.
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* Challenging Initial Setup: Zoom Workplace users note that the initial setup can be challenging, particularly for larger teams within the mid-market segment, potentially requiring more IT resources than Webex (though both rate poorly on implementation ease).
What companies are using Zoom Workplace and Webex?
What companies are using Zoom Workplace and Webex?
Who is using Zoom Workplace and Webex?
Who is using Zoom Workplace and Webex?
Who should use Zoom Workplace VS. Webex
Who should use Zoom Workplace VS. Webex
Zoom Workplace aims to simplify how modern teams connect and work together. We see it as a comprehensive hub combining video meetings, chat, phone, and even email and calendar features. Based on reviews, users appreciate its familiar interface and handy tools like annotation, though some mention occasional technical hiccups and setup hurdles for larger teams. It's designed for businesses embracing remote or hybrid setups.
Webex brings together video meetings, messaging, and calls into one place. We find it's a solid choice for teams needing reliable communication, especially those mixing office and remote work. Users often praise its high-quality video and audio, plus handy features like screen sharing. While some mention occasional glitches or find the interface a bit dated, it generally helps streamline collaboration for various teams.
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In our experience, Zoom Workplace scales effectively, making it a solid choice for small teams, growing medium businesses, and large enterprises alike.
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While Zoom Workplace serves businesses across all sectors, we note its particular focus on features relevant to the Healthcare and Pharma industries.
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In our experience, Webex works well for companies of all sizes, from small businesses to large enterprises needing robust collaboration tools.
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While Webex serves businesses across many sectors, we see it particularly favoured by companies in the Software, IT, and Telecommunications fields.
Zoom Workplace and Webex features
Supported Partially supported Not supported Type in the name of the feature or in your own words tell us what you need
Zoom Workplace and Webex features
- Video ConferencingSupported
Zoom Workplace supports video and audio conferencing, screen sharing, and collaboration tools.
SupportedWebex fully supports video conferencing, screen sharing, and collaboration tools.
- Team ChatSupported
Zoom Workplace supports team chat, file sharing, and channels for enhanced collaboration.
SupportedWebex Suite supports team chat, file sharing, and group messaging via Webex Messaging.
- Business Phone SystemSupported
Zoom Workplace, via Zoom Phone, supports VoIP, call forwarding, and voicemail.
SupportedWebex offers VoIP calling, call forwarding, and voicemail.
- Live ChatSupported
Zoom Workplace supports the ability to have a text-based conversation in real-time during meetings.
Partially supportedWebex supports text-based conversations within meetings. For live chat with website visitors, Webex offers integration with Live Chat by Social Intents.
- Video RecordingSupported
Zoom Workplace supports the ability to record and store video with sound on meetings.
SupportedWebex allows recording meetings including audio and video. The recording can be stored locally or in the cloud (paid feature).
- Cloud RecordingSupported
Zoom supports the ability to record meetings and save them to the cloud.
SupportedWebex allows cloud recording of meetings.
Qualities
Qualities
- Value and Pricing Transparency-0.25Neutral sentiment-0.56Rather negative sentiment
- Customer Service+0.18Neutral sentiment+0.73Strongly positive sentiment
- Ease of Use+0.88Strongly positive sentiment+0.81Strongly positive sentiment
- Reliability and Performance+0.28Neutral sentiment+0.17Neutral sentiment
- Ease of Implementation+0.42Rather positive sentiment+0.42Rather positive sentiment
- Scalability+0.57Rather positive sentiment+0.62Rather positive sentiment
Zoom Workplace and Webex Pricing
User sentiment
See full Pricing page
Zoom Workplace and Webex review insights
2996 reviews analysed from
Zoom Workplace and Webex review insights
Users love
- The annotation tools are especially helpful.
- User-friendly interface makes navigation simple.
- Seamlessly connects with applications like Google Workspace and Microsoft Office.
- Offers diverse tools, including HD video conferencing and breakout rooms.
- High-quality audio and video for clear communication
- Seamless screen sharing and virtual whiteboards
- Easy to schedule and join meetings
- Integrates well with other tools like Outlook
Users dislike
- Occasional technical issues can disrupt meetings.
- Time restrictions on group meetings hinder effectiveness.
- Initial setup can be challenging for larger organizations.
- Some advanced tools require additional training.
- Occasional audio issues and background noise during meetings
- Technical glitches and connectivity problems can occur
- Mobile app can be slow and laggy
- UI is outdated and can feel clunky
Zoom Workplace and Webex Ratings
Zoom Workplace and Webex Ratings
G24.5/5(2548)
- G24.3/5(448)
Company health
Company health
Employee growth
Web traffic
Financing
How do Zoom's AI-powered features compare to Webex's standard features?
Which platform offers better integration with existing email and calendar applications?
What are the advantages of Zoom Workplace?
What are the disadvantages of Zoom Workplace?
Alternatives to Zoom Workplace and Webex
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
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