Zonka Feedback vs airSlate SignNow

by Gralio Feb 13, 2025

Zonka Feedback is better for businesses focused on gathering and analyzing customer feedback to improve their products and services. airSlate SignNow is better for businesses that primarily need a streamlined and efficient way to get documents electronically signed.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 2373 reviews and 60 websites, saving 13 hours, 41 minutes of reading.

Zonka Feedback

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airSlate SignNow

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About

Zonka Feedback is a survey and customer experience management platform that helps businesses gather and understand feedback from customers and employees. It allows you to create and send surveys across different channels like email, SMS, and your website, and then analyze the results in real-time. Zonka Feedback offers tools to measure key metrics like NPS (customer loyalty), CSAT (customer satisfaction), and CES (customer effort). It also integrates with popular CRM and helpdesk software. Zonka Feedback aims to help you improve customer experience, build stronger relationships, and make better business decisions based on feedback data.

airSlate SignNow is a cloud-based tool that allows you to get documents electronically signed. You can upload documents, have people sign them in a specific order, and integrate with other business apps you already use. It's known for its ease of use and competitive pricing, aiming to make electronic signatures accessible to businesses of all sizes.

Summary

Main difference

Zonka Feedback is a comprehensive customer experience management platform ideal for gathering feedback across multiple channels and improving customer satisfaction. airSlate SignNow focuses on streamlining the e-signature process, making it easy to get documents signed electronically.

Relative strengths of Zonka Feedback (compared to airSlate SignNow)

Offers omnichannel feedback collection (email, SMS, website, kiosk, etc.)
Provides advanced CX metrics like NPS, CSAT, and CES
Integrates with popular CRM and helpdesk software

Relative weaknesses of Zonka Feedback (compared to airSlate SignNow)

Limited user licenses per subscription can be restrictive
API documentation may not always be up-to-date
Fewer direct integrations compared to SignNow's focus on document signing workflows

Who should use Zonka Feedback VS. airSlate SignNow

Zonka Feedback is a user-friendly platform ideal for businesses of all sizes wanting to collect and analyze customer feedback. Users praise its seamless integrations and responsive customer support. However, some find the pricing and limited user licenses to be drawbacks. It offers various feedback modules, including AI-powered surveys and omnichannel collection.

airSlate SignNow is a user-friendly e-signature solution perfect for businesses of all sizes. Users praise its intuitive interface and helpful templates. However, some have noted occasional formatting updates and email notification issues. SignNow excels at simplifying the signing process with remote access and cost-effective pricing.

Ideal for small, medium, and enterprise businesses seeking robust feedback solutions.
Suitable for most industries, including Healthcare, Finance, E-commerce, Retail, and more.

Best for small to enterprise-level businesses needing legally-binding e-signatures.
Suitable for most industries needing e-signatures, especially legal, finance, and healthcare.

Zonka Feedback and airSlate SignNow features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

eSignature

Not supported

Zonka Feedback does not support e-signatures.

Supported

SignNow enables electronic signatures, replacing traditional methods.
AI-powered surveys

Supported

Zonka Feedback uses AI to create, analyze surveys, and understand customer sentiment.

Not supported

SignNow does not offer AI-powered surveys.
Omnichannel feedback

Supported

Zonka Feedback supports feedback collection via email, SMS, website, mobile app, and kiosk.

Not supported

SignNow does not support omnichannel feedback collection.
Sign document

Not supported

Zonka Feedback does not support electronic signatures.

Supported

SignNow allows users to electronically sign PDF documents.
Email reminders

Not supported

Zonka Feedback does not support automatic email reminders for signing documents.

Supported

SignNow can automatically remind signatories to sign documents.
Mobile signing

Not supported

Zonka Feedback does not support mobile signing.

Supported

Documents can be signed using a mobile app or web browser.

Qualities

Value and Pricing Transparency

No data

+0.47

Rather positive sentiment
Customer Service

+1

Strongly positive sentiment

+0.29

Neutral sentiment
Ease of Use

+1

Strongly positive sentiment

+0.86

Strongly positive sentiment
Reliability and Performance

+0.6

Rather positive sentiment

+0.67

Rather positive sentiment
Ease of Implementation

+1

Strongly positive sentiment

+0.33

Rather positive sentiment
Scalability

No data

-0.33

Rather negative sentiment

Zonka Feedback and airSlate SignNow Pricing

Zonka Feedback offers a free plan and a 14-day free trial for paid plans. The pricing model is tiered subscription based on the number of responses per month. Add-ons include Locations, Salesforce Integration, MS Dynamics Integration, and Zonka Feedback AI.

Plans

See full Pricing page

All plans have unlimited users.

Plans

User sentiment

Rather positive

+0.33

See full Pricing page

Zonka Feedback and airSlate SignNow review insights

2333 reviews analysed from and

Users love

The surveys look nice, they are easy to set up and distribute.
Seamless integration with other systems, including Zendesk and Twilio.
The team behind Zonka is very caring and quick to respond.
Zonka is cheaper than most of their comparable competitors.
User-friendly interface
Excellent customer service and support

Easy to use and intuitive interface for creating and signing documents.
Templates are helpful for frequently used documents, saving time and effort.
Convenient for obtaining signatures remotely, eliminating the need for physical presence.
Provides email notifications and tracking for document status, making it easy to monitor progress.
Cost-effective compared to competitors, especially for those with basic needs.

Users dislike

Limited user licenses per subscription.
Expensive in comparison to other products available in the market.
The API documentation is not correctly updated for the current version.
Limited integration with platforms other than Facebook.
An admin user should not have the ability to delete an account owner.
The plan I am using does not include integrated translation.
Restriction on number of device logins.

Some users find the SignNow email invites can be confusing, leading them to think they need to create an account.
Formatting changes frequently, requiring users to relearn navigation.
Email invites often end up in spam folders.
Limited ability to reassign signatories after sending a document.
Inability to set default preferences for tools like the date function.

Zonka Feedback and airSlate SignNow Ratings

G2

4.7/5

(78)
Capterra

4.8/5

(66)

G2

4.6/5

(1726)
Capterra

4.6/5

(473)
TrustPilot

4.7/5

(40)
Glassdoor

4.4/5

(79)

Company health

Employee growth

50% increase in the last year

31% increase in the last year

Web traffic

23% decrease in the last quarter

2% decrease in the last quarter

Financing

No data

March 2022 - $182M

How do Zonka Feedback's multi-channel survey features compare to SignNow's e-signature workflow integrations?

Zonka Feedback focuses on multi-channel survey distribution (email, SMS, website, etc.) for gathering customer feedback, while SignNow centers around e-signature workflows and integrations to facilitate electronic document signing. They address distinct business needs and don't directly compare in terms of features.

Which product better supports detailed feedback analysis versus simple document signing and tracking?

Zonka Feedback is clearly better suited for detailed feedback analysis. It is a dedicated customer experience management platform with features designed for creating, distributing, and analyzing surveys across multiple channels. While airSlate SignNow handles document signing and tracking efficiently, its focus is not on in-depth feedback analysis and reporting like Zonka Feedback. Zonka Feedback provides tools to measure key metrics like NPS, CSAT, and CES, offering more than just signature tracking.

What are the advantages of Zonka Feedback?

Zonka Feedback's advantages include a strong focus on customer experience management with features like AI-powered surveys and omnichannel feedback collection. Users praise its ease of use, seamless integrations, and responsive customer support. It offers a free plan and competitive pricing compared to alternatives like Qualtrics, making it accessible to various businesses. Zonka Feedback appears particularly well-suited for businesses prioritizing customer feedback and engagement across multiple channels.

What are the disadvantages of Zonka Feedback?

Zonka Feedback users have noted some limitations, including limited user licenses per subscription, which can be problematic for larger teams. Some users find it expensive compared to other options, and there are complaints about the API documentation being outdated. Integration options are perceived as limited, primarily focused on Facebook, and some users desire more control over account access, specifically regarding the admin's ability to delete the owner. Finally, the available translation features and restrictions on device logins have also drawn criticism.

Is Zonka Feedback cheaper than airSlate SignNow?

Zonka Feedback's starting price is $49/month, while airSlate SignNow's starting price is $8/month (billed annually). Therefore, airSlate SignNow is cheaper than Zonka Feedback.

Alternatives to Zonka Feedback and airSlate SignNow

Qualtrics Customer Experience

Qualtrics Customer Experience (Qualtrics XM) helps businesses understand and improve their customer interactions. It uses surveys and analytics to gather customer feedback across different channels like digital platforms and physical locations. This data helps identify areas for improvement in customer service, products, and overall experience. Qualtrics XM offers AI-powered features to analyze feedback, predict customer behavior, and provide recommendations to improve customer satisfaction and loyalty. It is used by many large companies across different industries.

GoFormz

GoFormz helps businesses replace paper forms with digital versions. This easy-to-use platform lets you create digital forms that look just like your existing paper ones, or build new ones from scratch, without any coding. Use GoFormz to collect data, capture signatures, and automate workflows, all from your computer or mobile device. GoFormz integrates with popular business applications, making it simple to connect collected data with your existing systems.

Loop Feedback

Loop Feedback is a customer experience management tool that lets you create and send surveys across different channels like email, SMS, and even kiosks. It's designed to help you understand customer satisfaction and loyalty by analyzing feedback in real-time. You can track metrics like Net Promoter Score and measure customer effort. Loop Feedback also offers tools for closing the feedback loop by automating actions based on responses, helping you resolve issues quickly and improve customer experience.

SignWell

SignWell is a cloud-based e-signature software designed for businesses of all sizes. It allows you to upload documents, send them for signature, and track their progress. SignWell offers features like customizable templates, automated reminders, and audit trails for legal compliance. It's known for its ease of use and affordability compared to competitors like DocuSign. SignWell aims to simplify the document signing process, reducing turnaround time and increasing efficiency.

Qualtrics CoreXM

Qualtrics CoreXM is a popular survey platform used by many Fortune 500 companies. It provides a comprehensive set of tools to create, distribute, and analyze surveys to gather insights from customers, employees, or the market. With its user-friendly interface, pre-built templates, and advanced features like AI-powered analytics, CoreXM aims to simplify sophisticated research and make it accessible to businesses of all sizes. It helps you understand your audience, get feedback on products or services, and make data-driven decisions. Qualtrics also offers specialized products for customer, employee, product, and brand experience management.

PandaDoc

PandaDoc is a software platform that helps businesses create, send, track, and e-sign documents like proposals, contracts, and quotes. It aims to simplify and automate the document workflow, reducing busywork and improving productivity. PandaDoc integrates with popular CRM, payment, and collaboration tools, making it a versatile solution for various teams, including sales, HR, and legal. The platform offers features like customizable templates, approval workflows, and analytics to track document performance.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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