Twilio and Bandwidth are both cloud communication platforms, but Twilio offers a wider array of communication channels and features, while Bandwidth emphasizes reliability and direct carrier connections. Twilio suits businesses needing diverse communication options, while Bandwidth is better for those prioritizing call quality and direct carrier integrations.
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Twilio is a cloud-based communications platform that makes it easy for businesses to add phone calls, video calls, and text messages to their apps and websites. Using Twilio, developers can integrate various communication methods and features without needing to manage complex telecom hardware. Twilio is flexible and scales with your business needs, allowing you to pay only for the services you use.
Bandwidth is a cloud-based communication platform designed for businesses to add voice, text messaging, and 911 emergency calling features to their software and applications. They own and operate a global network for reliable call quality and offer tools to manage and automate your communication needs. Bandwidth is suitable for businesses of all sizes, but their client list includes well-known, global companies. They are recognized in the industry for their reliable service and global reach.
Summary
Main difference
Twilio offers a broader range of communication channels and features, including video, WhatsApp, and email, making it suitable for diverse communication needs. Bandwidth focuses on providing reliable voice, messaging, and 911 services, especially for businesses prioritizing call quality and direct carrier connections.
Relative strengths of Twilio (compared to Bandwidth)
Wider range of communication channels and features beyond voice and messaging.
Strong developer tools and API documentation for seamless integration.
Flexible pricing plans catering to various usage levels and budgets.
Relative weaknesses of Twilio (compared to Bandwidth)
Customer support responsiveness and account management can be inconsistent.
Complex and sometimes confusing onboarding for certain features like WhatsApp.
Pricing can be higher for specific services and regions compared to Bandwidth.
Twilio is a cloud communication platform empowering businesses to integrate calls, video, and messaging into their applications. Users praise the easy setup and robust API documentation. However, some have reported slow customer support and confusing account suspensions. Twilio offers flexible pricing based on usage.
Bandwidth is a reliable cloud communication platform ideal for businesses needing voice, messaging, and 911 features in their applications. Users praise the reliable call quality and helpful customer support. However, some find the interface cumbersome and billing unclear. Bandwidth offers competitive pricing and global reach, making it a strong choice for businesses seeking a robust communication solution.
Ideal for businesses of all sizes, from startups to large enterprises.
A versatile solution suitable for various sectors, including e-commerce, healthcare, and software.
Ideal for small to large businesses seeking reliable global communication solutions.
Best fit for Software, IT & Telecommunications; less suitable for Finance, E-commerce, Media & Entertainment, and Non-profit/Government.
Twilio and Bandwidth features
Supported
Partially supported
Not supported
Type in the name of the feature or in your own words tell us what you need
Cloud-based infrastructure
10
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Twilio is cloud-based, requiring no complex setup or maintenance, and scales effortlessly.
Supported
Bandwidth offers cloud-based infrastructure with minimal setup and maintenance.
Platform-agnostic Connectivity
10
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Twilio offers platform-agnostic connectivity through its APIs and direct-to-carrier integrations.
Supported
Bandwidth offers platform-agnostic connectivity and direct-to-carrier integrations.
Real-time communication integration
10
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Twilio offers APIs and SDKs for integrating voice, video, and messaging into applications.
Supported
Bandwidth offers real-time communication integration via its WebRTC SDK, APIs, and other development tools.
SMS integration
10
sources
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Twilio supports sending and receiving text messages via its Programmable Messaging API.
Supported
Bandwidth supports sending and receiving SMS messages via its CPaaS platform.
WhatsApp integration
10
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Supported
Twilio supports sending and receiving WhatsApp messages via its WhatsApp Business API integration.
Partially supported
Bandwidth supports WhatsApp via third-party integration.
API functionality
10
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Twilio offers APIs for integrating various communication services into applications.
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Bandwidth offers APIs for integrating communication features into applications.
Browse all features
Qualities
Value and Pricing Transparency
-0.54
Rather negative sentiment
-0.33
Rather negative sentiment
Customer Service
-0.94
Strongly negative sentiment
+0.87
Strongly positive sentiment
Ease of Use
+0.27
Neutral sentiment
+0.64
Rather positive sentiment
Reliability and Performance
-0.11
Neutral sentiment
+0.2
Neutral sentiment
Ease of Implementation
+0.14
Neutral sentiment
-1
Strongly negative sentiment
Scalability
+0.33
Rather positive sentiment
No data
Twilio and Bandwidth Pricing
Twilio offers flexible pricing options with pay-as-you-go, volume discounts, and committed-use discounts. Their services span various categories, including alerts and notifications, marketing and promotions, sales and support, verification and identity, and builder tools and connectivity.
Plans
$0.0079SMS
Send and receive SMS and MMS messages.
CustomWhatsApp Business API
Send and receive WhatsApp messages.
$0.014Voice APIs
Embed reliable calling into any application.
$19.95Twilio SendGrid Email API
Deliver email at scale with our email API.
$15Twilio SendGrid Marketing Campaigns
Manage and automate email marketing campaigns.
CustomLookup
Verify phone number validity.
$0.004Video API
Embed reliable video calling into any application.
CustomTwilio Engage
Personalized multichannel campaigns.
$120Twilio Segment CDP
The leading CDP to unlock customer data.
$0.001Studio
Build apps with a drag‑and‑drop editor.
$150Flex
Customizable cloud contact center platform.
$0.05Conversations API
Cross‑channel conversations on SMS, WhatsApp, Chat, and MMS.
$0.06TaskRouter
A skills‑based routing system to direct tasks to the right worker.
Easy setup and integration process for basic SMS and voice calls
Reliable SMS delivery in many countries
Comprehensive API documentation and SDKs
Flexible and customizable communication solutions for developers
Twilio Studio empowers non-coders to build automated workflows
Responsive and helpful customer support and account management
Easy-to-use website and portal for number management and ordering
Reliable call quality and network performance
Extensive global reach and coverage
Competitive pricing for voice and messaging services
Users dislike
Customer support response times can be slow, with delays up to several days
Account suspensions without clear explanations are frequent
Difficult and buggy onboarding process for WhatsApp integration
A2P 10DLC registration is cumbersome and confusing
High pricing for phone numbers in some regions
Non-intuitive interface and separate E911 portal are cumbersome
A2P SMS program rollout and management is unclear and inefficient
Hidden fees and lack of billing transparency
Inconsistent account management and communication
Limited number availability in some rural areas
Twilio and Bandwidth Ratings
G2
4.2/5
(474)
Capterra
4.5/5
(423)
Glassdoor
3.6/5
(1832)
G2
4.5/5
(404)
Capterra
4.6/5
(103)
Company health
Employee growth
1% increase in the last year
2% decrease in the last year
Web traffic
10% decrease in the last quarter
6% decrease in the last quarter
Financing
March 2021 - $614M
March 2018 - $21M
How do Twilio and Bandwidth's onboarding processes for messaging differ?
Twilio's onboarding for messaging, particularly for WhatsApp, is reportedly difficult and buggy, while their general SMS/voice setup is considered easy. Bandwidth's onboarding process for messaging is deemed unclear and inefficient, specifically regarding their A2P SMS program, while their number management and ordering portal is easy to use. Therefore, while both have aspects of their messaging onboarding processes that users find problematic, the specific pain points differ.
Which product offers more intuitive number management and ordering tools?
Bandwidth offers more intuitive number management and ordering tools according to user reviews. While Twilio provides robust communication APIs and features, Bandwidth users specifically praise the ease of use of their website and portal for managing and ordering numbers. Conversely, some Bandwidth users complain about a separate, cumbersome E911 portal, but overall number management seems simpler than with Twilio.
What are the advantages of Twilio?
Twilio offers a broader range of communication options, including video, WhatsApp integration, and more comprehensive API options for developers seeking deep customization. Twilio's Studio platform also empowers non-coders to create communication workflows. While both platforms offer robust messaging capabilities, Twilio's wider communication feature set provides greater flexibility for diverse business needs.
What are the disadvantages of Twilio?
Twilio's disadvantages include slow customer support response times, frequent account suspensions without clear explanations, a difficult and buggy WhatsApp integration onboarding process, a cumbersome A2P 10DLC registration process, and high pricing for phone numbers in some regions.
Michal has worked at startups for many years and writes about topics relating to software selection and IT
management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs
of any business and find solutions to its problems.
TT
Tymon Terlikiewicz
CTO at Gralio
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech
department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX,
HR, Payroll, Marketing automation and various developer tools.
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