TheraNest vs TherapyNotes

by Gralio Mar 11, 2025

TheraNest and TherapyNotes are practice management software for mental health professionals. TheraNest offers Wiley integration and broader telehealth, while TherapyNotes focuses on insurance and billing features. Both aim to streamline administrative tasks, but user reviews suggest differing experiences with customer service and reliability.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 2090 reviews and 60 websites, saving 12 hours, 6 minutes of reading.

TheraNest

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TherapyNotes

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About

TheraNest is a practice management software designed specifically for mental health professionals and therapy practices of all sizes. It offers a comprehensive suite of tools to manage everything from scheduling and billing to telehealth and electronic health records (EHR). The platform aims to streamline administrative tasks, improve client engagement, and ultimately allow practitioners to focus on providing quality care. TheraNest stands out for its user-friendly interface, customizable features, and strong focus on compliance and data security.

TherapyNotes is a web-based software designed specifically for mental health practices. It helps manage various aspects of running a practice, such as scheduling appointments, taking notes, billing insurance, and communicating with clients securely. TherapyNotes prioritizes ease of use and offers unlimited customer support. It's used by a large number of mental health professionals and is designed to be a comprehensive solution for managing a behavioral health practice.

Summary

Main difference

TheraNest is better for you if you need Wiley Practice Planners integration and telehealth with up to 6 participants. TherapyNotes is better for you if you need real-time insurance eligibility checks and automated claim generation.

Relative strengths of TheraNest (compared to TherapyNotes)

Strong integration with Wiley Practice Planners
Telehealth supports up to 6 participants
User-friendly interface praised in user reviews

Relative weaknesses of TheraNest (compared to TherapyNotes)

Users report billing issues and poor customer service
Telehealth reliability concerns mentioned in user reviews
Lacks real-time insurance eligibility checks

Who should use TheraNest VS. TherapyNotes

TheraNest is a practice management software ideal for mental health professionals seeking to streamline administrative tasks. Users appreciate its user-friendly interface and scheduling features, while some have reported issues with billing and customer service. Consider TheraNest if you prioritize ease of use and efficient record-keeping, but be prepared to potentially troubleshoot technical issues.

TherapyNotes helps solo practitioners and small to medium-sized mental health practices manage their day-to-day operations. Users appreciate the simple interface, comprehensive features, and excellent customer support. While some users mention limitations in viewing all provider schedules and form functionalities, many praise TherapyNotes for its cost-effectiveness and regular updates.

TheraNest is an excellent fit for mental health practices of all sizes, from solo practitioners to large groups.
TheraNest is designed for the healthcare industry, specifically mental health professionals.

Best for small to medium-sized mental health practices (1-1000 employees).
Specifically designed for mental and behavioral health practices.

TheraNest and TherapyNotes features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Electronic insurance claims submission

Supported

TheraNest supports electronic claims submission via a clearinghouse partner, but single-click submission is not confirmed.

Supported

TherapyNotes allows submitting electronic insurance claims with a single click.
Telehealth

Supported

TheraNest supports telehealth with video conferencing for up to 6 participants.

Supported

TherapyNotes provides built-in telehealth functionality.
Appointment Reminders

Supported

TheraNest offers automated appointment reminders via voice calls, email, and SMS.

Supported

TherapyNotes offers automated appointment reminders via email, text, and phone calls.
Templates

Supported

TheraNest offers pre-built templates for notes, treatment plans, and other documents.

Supported

TherapyNotes offers pre-built templates for notes and documentation.
Reporting and analytics

Supported

TheraNest supports generating reports on patient data, scheduling, and finances.

Partially supported

TherapyNotes offers basic reports, but lacks comprehensive analytics and customization, especially for larger practices.
Payment posting

Supported

TheraNest allows recording payments from insurance companies and patients.

Supported

TherapyNotes allows recording payments from both insurance companies and patients.

Qualities

Value and Pricing Transparency

No data

No data
Customer Service

No data

No data
Ease of Use

No data

No data
Reliability and Performance

No data

No data
Ease of Implementation

No data

No data
Scalability

No data

No data

TheraNest and TherapyNotes Pricing

No data

We couldn't find a pricing page for TheraNest.

All plans include a free 30-day trial, free client data import, 24/7 support, unlimited clients, appointments, and notes, secure messaging, custom client portal, basic telehealth, free TherapySearch clinician profiles, unlimited file storage, automatic software updates, and secure backups.

Plans

User sentiment

Rather negative

-0.33

See full Pricing page

TheraNest and TherapyNotes review insights

Users love

User-friendly interface and easy to navigate.
Easy to use for scheduling and appointment reminders.
Great for keeping records and charting notes.
Affordable and offers a non-profit discount.

Excellent, readily available customer support
User-friendly interface and easy navigation
Comprehensive and integrated features for practice management
Regular updates and improvements based on user feedback
Cost-effective solution, especially for solo practitioners

Users dislike

Managed billing is a scam and created billing issues.
Customer service is non-existent and unhelpful.
System is often down and being upgraded.
Telehealth platform is unreliable and has connectivity issues.

Difficult to view all providers’ schedules at once
Unable to complete forms on clients’ behalf during sessions
Forms cannot be downloaded in printable PDF format
Lacks the ability for two supervisors to sign off on documents
Counselors can delete tasks from their to-do lists, which should be restricted to supervisors or admins

TheraNest and TherapyNotes Ratings

G2

4.0/5

(88)
Capterra

4.4/5

(926)
TrustPilot

2.9/5

(2)
Glassdoor

3.1/5

(124)

G2

4.5/5

(94)
Capterra

4.7/5

(920)
TrustPilot

4.8/5

(60)
Glassdoor

3.9/5

(83)

Company health

Employee growth

5% increase in the last year

25% increase in the last year

Web traffic

7% increase in the last quarter

6% decrease in the last quarter

Financing

March 2018 - $0

No data

How do TheraNest's and TherapyNotes' telehealth functionalities compare for group sessions?

TheraNest supports telehealth sessions with up to 6 participants, while TherapyNotes' basic telehealth feature doesn't specify a participant limit for group sessions. Further investigation into TherapyNotes' documentation or contacting their support would be needed to confirm their group session capacity.

Which product offers more robust insurance claim processing and reporting features?

TherapyNotes offers more robust insurance claim processing features than TheraNest. TherapyNotes provides real-time insurance eligibility checks, automated claim generation, payment posting, and electronic claim submission. TheraNest, while offering billing features, doesn't specify these advanced insurance functionalities.

What are the advantages of TheraNest?

TheraNest offers a user-friendly interface, customizable features, and a strong focus on compliance and data security. It also provides integrated telehealth capabilities, Wiley Practice Planners integration for streamlined treatment plans, and customizable note templates. TheraNest users appreciate its ease of use for scheduling, appointment reminders, record keeping, and charting, along with its affordability and non-profit discounts.

What are the disadvantages of TheraNest?

TheraNest users report negative experiences with the billing system, describing it as a "scam" that creates billing issues. Customer service is also a common complaint, characterized as unhelpful and unresponsive. Additionally, users mention frequent system downtime and upgrades, along with an unreliable telehealth platform plagued by connectivity problems.

Alternatives to TheraNest and TherapyNotes

Carepatron

Carepatron is a cloud-based practice management software designed for healthcare professionals and businesses of all sizes. It offers a comprehensive suite of tools, including online booking, billing and payments, telehealth, electronic health records, and client portals. Carepatron aims to streamline administrative tasks, improve client engagement, and enhance overall practice efficiency. It stands out with its user-friendly interface, customizable features, and a focus on automation to reduce administrative burden. Carepatron serves a wide range of healthcare providers, from solo practitioners to large teams.

Kalix

Kalix is a software platform designed for dietitians and healthcare professionals to manage their practice. It offers tools for scheduling, telehealth, billing, charting, online forms, and more. Kalix aims to streamline administrative tasks, improve client care, and help build a more profitable practice. It is a comprehensive, HIPAA-compliant solution accessed from any internet-connected device. Kalix is committed to affordability and accessibility for practices of all sizes.

SimplePractice

SimplePractice is an all-in-one practice management software designed for health and wellness practitioners, particularly in behavioral health. It offers tools to manage scheduling, billing, telehealth, insurance claims, and client communication. SimplePractice is known for its user-friendly interface, HIPAA compliance, and focus on streamlining administrative tasks. Over 200,000 practitioners use SimplePractice, attracted to its integrated features, positive reviews, and potential to improve practice efficiency.

TheraPlatform

TheraPlatform is an all-in-one, web-based practice management and electronic health record (EHR) software designed specifically for therapists and healthcare providers. It offers a suite of features including teletherapy, scheduling, billing, claims management, therapy notes, and client portal, all within a secure and HIPAA-compliant platform. TheraPlatform aims to streamline administrative tasks, facilitate virtual therapy sessions, and improve overall efficiency for mental health professionals. It stands out with its integrated therapy apps, flexible billing options, and commitment to data security.

zHealth

zHealth is a practice management software designed for wellness providers such as chiropractors, physical therapists, and massage therapists. This software offers a range of features including online appointment scheduling, automated appointment reminders, billing and payment processing, and customizable SOAP notes. zHealth aims to streamline practice operations, enhance patient experience, and help practices grow their business. They offer support and resources to help users maximize the software's benefits.

Pabau

Pabau is a cloud-based practice management software designed for healthcare businesses like medical spas, clinics, and salons. It offers a wide range of features including online booking, electronic medical records, billing, inventory management, marketing automation, and reporting tools. Pabau aims to streamline operations, improve patient experience, and help businesses grow by automating tasks and providing data-driven insights. It's suitable for various healthcare providers, from small clinics to multi-location practices.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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