Birdeye vs Stamped

by Gralio Mar 11, 2025

Birdeye and Stamped offer distinct approaches to customer engagement. Birdeye excels in reputation management and multi-platform interaction for brick-and-mortar businesses, while Stamped specializes in driving e-commerce growth through reviews and loyalty programs. Choose Birdeye for managing a multi-location brand’s online presence and customer feedback; choose Stamped for boosting online sales and cultivating customer loyalty within an e-commerce setting.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 3381 reviews and 60 websites, saving 19 hours, 17 minutes of reading.

Birdeye

Website LinkedIn Twitter

Stamped

Website LinkedIn Twitter

About

Birdeye is an all-in-one experience marketing platform designed for multi-location businesses and local brands. It helps businesses manage their online presence, improve their reputation, and connect with customers through various channels like reviews, social media, and messaging. Birdeye uses AI to streamline tasks like generating social media posts, managing online listings, and analyzing customer feedback. Its goal is to help businesses enhance customer experience, build loyalty, and stand out in their local markets.

Stamped helps e-commerce businesses build trust and grow their brand through customer reviews and loyalty programs. It lets you collect product reviews, ratings, photos and videos from your customers, and showcase them on your website and social media. You can also create points-based loyalty programs, VIP tiers, and referral programs to incentivize customers to engage with your brand and make repeat purchases. Stamped integrates with all major e-commerce platforms and marketing tools.

Summary

Main difference

Birdeye is a comprehensive experience marketing platform ideal for multi-location businesses needing streamlined reputation management and customer interaction across various channels. Stamped focuses on driving e-commerce growth through reviews, ratings, and loyalty programs, making it a better choice for online retailers prioritizing customer engagement and brand building.

Relative strengths of Birdeye (compared to Stamped)

Wider range of integrations for multi-location businesses (Google, Facebook, SMS, Email).
AI-powered features for review response and social media management.
Focus on reputation management across multiple platforms.

Relative weaknesses of Birdeye (compared to Stamped)

Limited loyalty program features compared to Stamped.
Less focus on e-commerce specific features like product reviews and ratings.
Some reported issues with platform speed and specific integrations (Yelp).

What companies are using Birdeye and Stamped?

Mecca Property Management

Foundation Partners Group

Indiana Members Credit Union

D4C Dental Brands

Sun Auto Tire & Service

VanDyk Mortgage Corporation

Pacifica Senior Living

Fairlawn Real Estate

Black Bear Diner

The Fireman Hospitality Group

CF Search Marketing

Quick Care Med

Firstmark Credit Union

Cunningham Restaurant Group

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Who should use Birdeye VS. Stamped

Birdeye is an all-in-one experience marketing platform for multi-location businesses. Users love the AI-powered review response feature and centralized review management. Some find Yelp integration and social media connections buggy. Birdeye streamlines online presence management, social media engagement, and customer feedback analysis, ultimately boosting brand visibility and customer experience.

Stamped is a customer marketing platform specializing in reviews and loyalty programs. Users praise its seamless Shopify integration and user-friendly interface. However, some have reported issues with Google search result integration and the loyalty program's functionality. Ideal for e-commerce businesses aiming to boost brand trust and sales through user-generated content.

Best fit for medium to large businesses (100+ employees) needing streamlined online presence management.
Ideal for multi-location businesses in healthcare, real estate, finance, retail, and hospitality.

Best for small to medium-sized e-commerce businesses (1-1000 employees).
Ideal for e-commerce, retail, and consumer goods businesses.

Birdeye and Stamped features

Supported

Partially supported

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Type in the name of the feature or in your own words tell us what you need

AI-Powered Review Management

Supported

Birdeye leverages AI to monitor, analyze, and respond to reviews, enhancing online reputation.

Supported

Stamped.io leverages AI to analyze reviews and provide insights, enhancing online reputation.
Automated Social Media Posting

Supported

Birdeye supports automated social media posting, scheduling, and bulk uploads.

Partially supported

Stamped.io supports automated review sharing but not general social media posts.
SEO Optimized Business Profiles

Partially supported

Birdeye indirectly supports SEO optimization via listing management and review generation.

Partially supported

Stamped.io indirectly contributes to SEO with reviews and social sharing, but not with business profiles.
Review responding

Supported

Birdeye allows responding to reviews directly with templates and custom replies.

Supported

Stamped.io allows responding to customer reviews directly within the platform.
Review generation

Supported

Birdeye supports automated review generation across multiple platforms.

Supported

Stamped supports automated review generation via email and SMS.
Google integration

Supported

Birdeye supports collecting and managing Google reviews.

Not supported

Stamped.io integrates existing reviews into Google Shopping, but it doesn't collect reviews from Google.

Qualities

Value and Pricing Transparency

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Customer Service

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Ease of Use

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Reliability and Performance

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Ease of Implementation

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Scalability

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Birdeye and Stamped Pricing

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See full Pricing page

Stamped offers tiered subscription plans for its reviews and loyalty platform, including a free plan. The pricing scales with the number of review requests and features offered.

Plans

See full Pricing page

Birdeye and Stamped review insights

Users love

The AI feature that helps create professional responses to reviews is very useful.
Easy to use and track all your reviews in one place.
Helpful to bolster social media presence.
The Birdeye team has been great to work with and provides great support.

Excellent and responsive customer support, consistently praised.
Seamless integration with Shopify.
User-friendly interface and easy to navigate.
Effective in collecting reviews and driving user-generated content.
Customizable review display widget.

Users dislike

Yelp reviews don’t integrate very well.
Social connections can be buggy.
Some reviews for our other location get added to the wrong account.
The website can be a little slow sometimes.

Reviews not showing up properly on Google search results.
The loyalty and rewards program is severely lacking basic essential features, is very buggy, and has a slow front-end interface.
The review widget causes significant content layout shift, failing Google Core Web Vitals.
Difficult to integrate with the latest version of Wordpress.
The app is super jacked up. Half the time it barely works and is super slow to load.
Expensive considering its performance issues and lack of some features compared to competitors.

Birdeye and Stamped Ratings

G2

4.8/5

(2579)
Capterra

4.7/5

(655)
TrustPilot

3.8/5

(69)

G2

4.7/5

(25)
Capterra

4.6/5

(33)
TrustPilot

2.4/5

(20)

Company health

Employee growth

14% increase in the last year

6% increase in the last year

Web traffic

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Financing

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How effectively can Stamped's loyalty programs drive repeat e-commerce purchases?

Stamped's loyalty programs can drive repeat e-commerce purchases, but with caveats. While it offers points-based systems, VIP tiers, and referral programs, user reviews indicate that the loyalty program functionality suffers from bugs, a slow interface, and missing essential features. Therefore, while the core components for driving repeat purchases are present, their effectiveness may be hampered by these reported performance and functionality issues.

Which platform, Birdeye or Stamped, better streamlines multi-location review management?

Birdeye is the better platform for streamlining multi-location review management. Its core focus is on multi-location businesses and it offers features specifically designed for managing reviews across multiple locations, including review generation, monitoring, and response across various platforms. While Stamped focuses on reviews and loyalty programs, its strength lies primarily within e-commerce, not multi-location management. Therefore, Birdeye's specialized features and target audience make it more suitable for this purpose.

What are the advantages of Birdeye?

Birdeye offers a comprehensive suite of tools for managing online presence and customer experience, particularly beneficial for multi-location businesses. Its AI-powered features automate tasks like review response and social media posting. Birdeye also integrates with various platforms like Google and Facebook, streamlining workflows. It focuses on improving online reputation and customer engagement, aiming to help businesses stand out in their local markets.

What are the disadvantages of Birdeye?

Birdeye users have reported issues with Yelp review integration, occasional bugs with social connections, reviews being misplaced to incorrect locations, and occasional slow website performance. Some users also find that reviews for other locations sometimes get added to the wrong account.

Alternatives to Birdeye and Stamped

Textline

Textline is a business texting platform designed for teams in support, sales, marketing, and operations. It enables personalized, two-way communication with customers through SMS. The platform prioritizes security and compliance, holding certifications like HIPAA and SOC-2. Textline integrates with other popular software and offers features such as mass texting, a unified inbox, automated messages, and performance metrics. It's designed to help businesses improve customer engagement, streamline workflows, and make data-driven decisions.

Yotpo

Yotpo is a popular eCommerce marketing platform designed to increase customer retention. It offers a suite of integrated tools including reviews and ratings, loyalty programs, SMS and email marketing, and subscriptions. Yotpo helps businesses understand customer behavior, personalize marketing, and encourage repeat purchases, all within a single platform. This data-driven approach allows businesses to track performance and optimize their strategies for better customer engagement and increased sales.

Podium

Podium is a communication and marketing platform designed for local businesses. It helps you manage online reviews, send marketing messages, and chat with customers through text, webchat, and social media - all from one inbox. Podium's AI tools can help automate tasks, like responding to common questions and scheduling appointments. The platform focuses on helping businesses convert leads into customers and aims to make customer interactions easier and more efficient.

Quoli

Quoli is a customer marketing platform that helps businesses collect and display user-generated content like product reviews, photos, and videos. It offers tools to automate review requests, showcase this content in attractive widgets, and even create social media ads. Quoli aims to build trust with potential customers and increase sales by leveraging authentic customer experiences.

NiceJob

NiceJob is a reputation marketing platform designed for small and medium-sized businesses in the US. It helps businesses get more online reviews, manage their social media presence, and improve their search engine rankings. NiceJob automates the process of collecting reviews from customers and uses those reviews to create social media content and improve website visibility. This can lead to increased sales and customer leads. NiceJob stands out for its ease of use, affordability, and strong customer reviews.

Growave

Growave is a marketing platform for Shopify online stores. It combines several marketing functions in one place for a single fee, offering tools for customer loyalty programs, customer feedback, social media integration, and more. Growave aims to provide mid-sized businesses with everything they need to increase sales and customer engagement within their Shopify store.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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