CometChat vs SleekFlow

by Gralio Feb 12, 2025

CometChat and SleekFlow offer distinct approaches to customer engagement. CometChat excels in providing customizable, real-time chat solutions within your existing platforms, while SleekFlow prioritizes streamlining communication and automation across popular messaging apps.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 296 reviews and 60 websites, saving 2 hours, 8 minutes of reading.

CometChat

Website LinkedIn Twitter

SleekFlow

Website LinkedIn Twitter

About

CometChat is a cloud-based platform that lets you add real-time chat features directly into your company's app or website. This means your users, whether they're customers or employees, can message each other directly. They handle all the complex technology, so you don't have to. CometChat is used by companies of all sizes across many industries, particularly those who want to improve customer service or need better internal communication. They offer different levels of customization and features, like pre-built chat interfaces or just the basic building blocks for your own developers.

SleekFlow is a customer engagement platform that helps businesses streamline communication across various channels like WhatsApp, Instagram, and live chat. Its features include automated messaging, a centralized inbox for managing chats, and CRM integrations for a 360-degree view of customers. SleekFlow aims to help businesses enhance customer relationships, increase efficiency, and drive growth through personalized and automated conversations.

Summary

Main difference

CometChat is a robust platform specializing in integrating real-time chat features directly into your existing apps and websites, ideal for enhancing customer service and internal communication. SleekFlow focuses on streamlining customer interactions across various messaging channels like WhatsApp and Instagram, with a strong emphasis on automation and CRM integration.

Relative strengths of CometChat (compared to SleekFlow)

Superior chat customization and integration flexibility for developers.
Provides a user-friendly SDK and comprehensive documentation.
Offers pre-built UI kits for faster implementation.

Relative weaknesses of CometChat (compared to SleekFlow)

Lacks native CRM integrations and advanced automation features found in SleekFlow.
Limited data export options from the chat dashboard.
Pricing can be less transparent with annual billing for some plans.

Who should use CometChat VS. SleekFlow

CometChat excels at providing real-time chat features directly within your app or website. Users praise its customizability and seamless integrations, while some note occasional documentation clarity issues. Perfect for businesses focused on enhanced customer service or internal communication.

SleekFlow is a customer engagement platform streamlining communication across various channels like WhatsApp and live chat. It offers automated messaging, a centralized inbox, and CRM integrations. Users praise its user-friendly interface, excellent customer support, and strong WhatsApp integration. However, some users have reported performance issues, limited customization, and pricing concerns. Ideal for businesses wanting to improve customer service efficiency and automate communication.

Best for small to enterprise businesses seeking embedded real-time chat.
Ideal for software, IT, and telecommunications companies.

Best for small to medium-sized businesses.
Suitable for businesses focused on instant messaging for sales and customer engagement.

CometChat and SleekFlow features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Live Chat

Supported

CometChat offers live chat on websites and in apps, enabling real-time customer engagement.

Supported

SleekFlow offers live chat on websites and apps for real-time customer engagement.
Pre-built UI Kits

Supported

CometChat offers customizable pre-built UI kits.

Not supported

SleekFlow does not appear to offer pre-built UI kits.
User-Friendly SDK

Supported

CometChat offers user-friendly SDKs with comprehensive documentation and cross-platform compatibility.

Partially supported

SleekFlow offers integrations via Zapier and Make but does not explicitly offer an SDK.
Webchat integration

Supported

CometChat offers webchat integration and tools for automating interactions.

Partially supported

SleekFlow supports website chat integration and offers automation via Zapier.
WhatsApp integration

Not supported

CometChat does not support direct WhatsApp integration.

Supported

SleekFlow integrates with WhatsApp, enabling automated answers, workflows, and campaigns.
Internal chat

Supported

CometChat directly supports internal chat features like one-on-one and group chats.

Supported

SleekFlow supports internal communication via internal notes, not real-time chat.

Qualities

Value and Pricing Transparency

-0.14

Neutral sentiment

-0.75

Strongly negative sentiment
Customer Service

+0.87

Strongly positive sentiment

+0.78

Strongly positive sentiment
Ease of Use

+1

Strongly positive sentiment

+0.77

Strongly positive sentiment
Reliability and Performance

-0.33

Rather negative sentiment

-0.43

Rather negative sentiment
Ease of Implementation

+0.63

Rather positive sentiment

+0.63

Rather positive sentiment
Scalability

No data

+0.14

Neutral sentiment

CometChat and SleekFlow Pricing

CometChat offers a tiered subscription pricing model based on the number of monthly active users (MAU). They have a free plan and three paid plans: Basic, Advanced, and Enterprise. The pricing for Basic and Advanced plans are displayed as a monthly price, but it is billed annually. The Enterprise plan has custom pricing. They also offer usage-based pricing for voice and video calling.

Plans

User sentiment

Neutral

-0.14

See full Pricing page

No data

User sentiment

Strongly negative

-0.75

See full Pricing page

CometChat and SleekFlow review insights

226 reviews analysed from

Users love

Offers a wide variety of solutions, including APIs, SDKs, UI Kits, and Widgets, covering a wide range of use cases.
Well-regarded documentation that is detailed and includes helpful visuals.
Provides high customization options, particularly with the UI Kit, allowing for tailored chat implementations.
Seamless integration with a variety of platforms, making it easy to incorporate into existing systems.
Excellent and responsive customer support, with quick responses and helpful staff.

User-friendly interface and generally positive user experience.
Excellent and responsive customer support, highly praised by users.
Strong WhatsApp integration, including automation and broadcast capabilities.
Effective for streamlining customer communication and managing multiple channels in one inbox.
Useful for businesses looking to improve customer service efficiency and automate tasks.

Users dislike

Livechat support tickets are not organized by topic, defeating the purpose of topic selection.
Some Android UIKit code uses a non-ideal approach and flow.
Documentation can be unclear, making integration difficult for new developers.
The dashboard lacks features for downloading or exporting chat data, like Excel or PDF exports.
Limited customization options for features and layout to match specific branding and interaction models.

SleekFlow can be slow, with laggy performance, especially in the backend and on mobile.
Limited customization options for some features, including automation logic and analytics filters.
Version inconsistency between SleekFlow 1.0 and 2.0, with some features missing or different.
Pricing can be expensive, especially for additional contacts or features.
Occasional bugs and errors reported, such as issues with message sending or broadcast actions.

CometChat and SleekFlow Ratings

G2

4.6/5

(110)
TrustPilot

1.5/5

(45)
Glassdoor

4.1/5

(17)

G2

4.6/5

(151)
TrustPilot

3.9/5

(25)
Glassdoor

4.6/5

(33)

Company health

Employee growth

13% increase in the last year

No change in the last year

Web traffic

36% decrease in the last quarter

19% decrease in the last quarter

Financing

December 2022 - $17M

March 2022 - $8M

How do CometChat's pre-built UI kits compare to SleekFlow's WhatsApp-focused interface?

CometChat offers pre-built UI kits for various platforms, providing customizable building blocks for developers to create chat interfaces. SleekFlow, on the other hand, focuses on a WhatsApp-centric interface, emphasizing features like automated messaging and a centralized inbox specifically designed for managing WhatsApp conversations. While CometChat provides broader UI kit options across different platforms, SleekFlow specializes in optimizing the WhatsApp experience for business communication.

Which platform better integrates with existing CRMs for a unified customer view?

SleekFlow better integrates with existing CRMs for a unified customer view. Its product description explicitly mentions CRM integrations as a core feature, enabling a 360-degree view of customers. CometChat, while offering robust chat features, doesn't highlight CRM integration in its primary description or key features.

What are the advantages of CometChat?

CometChat's advantages include a greater focus on real-time chat features and extensive customization options through its UI kits and SDKs. It offers a wider range of integrations for various platforms, making it more versatile for incorporating chat into existing systems. Users praise CometChat's comprehensive documentation and responsive customer support.

What are the disadvantages of CometChat?

CometChat's disadvantages include unclear documentation that can hinder developer onboarding, a dashboard lacking data export functionality, limited customization for branding and specific interaction models, and a pricing model that can be perceived negatively due to annual billing for some plans. Users also report disorganized live chat support tickets.

Alternatives to CometChat and SleekFlow

Podium

Podium is a communication and marketing platform designed for local businesses. It helps you manage online reviews, send marketing messages, and chat with customers through text, webchat, and social media - all from one inbox. Podium's AI tools can help automate tasks, like responding to common questions and scheduling appointments. The platform focuses on helping businesses convert leads into customers and aims to make customer interactions easier and more efficient.

WATI

WATI is a software platform that helps businesses use WhatsApp to communicate with customers. It's designed for small and medium-sized businesses looking for an alternative to traditional methods like email and SMS. WATI offers tools like chatbots, bulk messaging, and customer support management, all within the WhatsApp platform. Its simple interface makes it easy to use, even without technical expertise. WATI focuses on improving customer engagement, increasing sales, and making customer service more efficient.

minchat

Minchat is a platform that helps you quickly add chat to your website or app. It offers pre-built chat features and designs, saving you the effort of building them from scratch. Minchat is suitable for businesses of all sizes and provides technical support. They offer different pricing plans based on your usage and company size.

Chatbot.team

Chatbot.team is a customer engagement platform that helps businesses connect with customers through popular messaging channels like WhatsApp, RCS, Instagram, and Facebook. It uses automation and marketing tools to streamline customer interactions, improve satisfaction, and boost sales. Chatbot.team offers features like automated workflows, data-driven insights, and integrations with existing business tools. It's designed to help businesses acquire customers, increase conversions, and enhance operational efficiency.

Gupshup

Gupshup is a communication platform that helps businesses engage with their customers through various channels like SMS, WhatsApp, and chatbots. It offers tools for marketing, sales, and customer support. Gupshup allows businesses to automate conversations, send targeted messages, and manage customer interactions. With a large customer base and a focus on conversational AI, Gupshup aims to improve customer experience and increase sales for businesses.

ClickUp

ClickUp is a comprehensive work management platform designed to consolidate various work processes into one centralized location. It offers a wide array of features including task management, project planning, document collaboration, communication tools, goal setting, and automation options. ClickUp aims to enhance team collaboration, improve visibility across projects, and streamline workflows for increased productivity regardless of team size or industry.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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