Shopify vs Clickatell Chat Commerce Platform

by Gralio Feb 07, 2025

Shopify excels as a comprehensive e-commerce platform, while Clickatell shines in chat-based customer engagement and commerce. Shopify is better for businesses needing a complete online store solution, while Clickatell is more suitable for those wanting to strengthen customer communication through messaging apps.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 4943 reviews and 60 websites, saving 1 day, 3 hours, 57 minutes of reading.

Shopify

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Clickatell Chat Commerce Platform

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About

Shopify is a popular e-commerce platform that provides businesses of all sizes with the tools to create and manage online stores. From website design and product listings to payment processing and shipping, Shopify offers a comprehensive suite of features. It also provides additional tools for marketing, inventory management, and customer relationship management. Shopify is known for its user-friendly interface, scalability, and extensive app store, making it suitable for both beginners and experienced online retailers.

Clickatell Chat Commerce Platform helps businesses connect with customers through popular messaging apps and text messages. It offers tools for automated messaging, live customer support, and even accepting payments within the chat. Clickatell focuses on making customer interactions more convenient and engaging, ultimately aiming to increase sales and customer satisfaction while reducing costs for businesses.

Summary

Main difference

Shopify is a comprehensive e-commerce platform ideal for businesses focused on building and scaling their online stores, offering extensive features for online sales, marketing, and store management. Clickatell Chat Commerce Platform specializes in enhancing customer engagement through chat and messaging, making it better suited for businesses prioritizing direct customer interaction and support via messaging apps.

Relative strengths of Shopify (compared to Clickatell Chat Commerce Platform)

Wider range of features for e-commerce businesses, including website building, online sales, and marketing tools.
Extensive app store ecosystem provides additional functionalities and integrations.
Stronger reputation and larger user base offer more community support and resources.

Relative weaknesses of Shopify (compared to Clickatell Chat Commerce Platform)

Limited focus on direct customer interaction and support via chat compared to Clickatell.
Pricing can be complex and potentially more expensive depending on chosen features and apps.
Less suitable for businesses primarily focused on conversational commerce and in-app chat support.

Who should use Shopify VS. Clickatell Chat Commerce Platform

Shopify is the go-to platform for businesses of all sizes wanting to create and manage online stores. Its user-friendly interface is praised for ease of use, while its app store allows for extensive customization. However, users point out the high monthly fees and limited customization options without coding knowledge as potential drawbacks.

Clickatell Chat Commerce Platform is ideal for small businesses seeking to elevate customer engagement and boost sales through chat and messaging. Users praise its fast support and easy WhatsApp integration. However, some have noted difficulties managing campaigns and unexpected service disruptions. Consider Clickatell if your focus is streamlined chat commerce.

Best for small to enterprise-level businesses.
Ideal for e-commerce, retail, and various other industries.

Best for small businesses.
Suitable for businesses focused on enhancing customer engagement through chat and messaging.

Shopify and Clickatell Chat Commerce Platform features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Online Sales

Supported

Shopify supports online sales via websites, social media, and marketplaces.

Not supported

Clickatell primarily focuses on sales within messaging apps, not across websites or marketplaces.
International Sales

Supported

Shopify supports international sales with currency conversion, translations, and shipping logistics.

Not supported

Clickatell does not directly handle currency conversions, translations, or cross-border shipping.
POS System

Supported

Shopify offers a POS system integrated with online sales, managing inventory and customer data.

Not supported

Clickatell Chat Commerce Platform does not support POS systems for physical retail.
Website builder

Supported

Shopify allows the creation of a product catalog website with its native features and integrated apps. It provides features for catalog creation, assignment to companies/customers, custom B2B pricing, and app integrations for enhanced catalog management, online/PDF catalog generation, automated updates, and more.

Not supported

Clickatell Chat Commerce Platform does not offer website building.
One-click checkout

Supported

Shopify supports one-click checkout through its Shop Pay feature.

Supported

Clickatell offers "one tap pay" after initial purchase via tokenization.
Team Collaboration

Supported

Shopify enables team collaboration on order management through features like customizable order views, bulk actions, real-time visibility, and integrations with third-party tools.

Not supported

Team collaboration for order management is not directly supported.

Qualities

Value and Pricing Transparency

-0.42

Rather negative sentiment

No data
Customer Service

+0.18

Neutral sentiment

No data
Ease of Use

+0.91

Strongly positive sentiment

No data
Reliability and Performance

+0.4

Rather positive sentiment

No data
Ease of Implementation

+0.72

Strongly positive sentiment

No data
Scalability

+0.35

Rather positive sentiment

No data

Shopify and Clickatell Chat Commerce Platform Pricing

No data

User sentiment

Rather negative

-0.42

See full Pricing page

No data

See full Pricing page

Shopify and Clickatell Chat Commerce Platform review insights

4883 reviews analysed from and

Users love

User-friendly interface praised for its ease of use.
Wide variety of themes and templates available.
Extensive app store for added functionality.
Shopify Payments integrated for seamless transactions.

Fast turnaround times and efficient problem-solving by the support team.
Wide variety of integrations, making it easy to connect with other platforms.
Effective live chat support functionality, including chatbot integration.
Helpful and knowledgeable staff providing excellent customer service.
Smooth and easy WhatsApp integration process with minimal technical expertise required.

Users dislike

High monthly fees are a common complaint.
Limited customization options, especially without coding knowledge.
App reliance for key features leads to additional costs.
Customer support can be slow and unresponsive.

Difficult to manage campaigns, with issues in deleting or modifying scheduled messages.
Lack of essential features like variable data, making the new platform less functional than the old one.
Unreliable SMS delivery with frequent failures and non-existent customer support.
Unexpected service discontinuation without notice or refunds, leading to significant integration costs.
Confusing pricing and hidden costs, especially for setup and other unexplained charges.

Shopify and Clickatell Chat Commerce Platform Ratings

G2

4.4/5

(2547)
Capterra

4.5/5

(2373)
Glassdoor

3.3/5

(3293)

G2

4.3/5

(2)
TrustPilot

2.8/5

(60)
Glassdoor

3.2/5

(76)

Company health

Employee growth

18% increase in the last year

4% decrease in the last year

Web traffic

10% increase in the last quarter

No data

Financing

September 2013 - $122M

November 2021 - $109M

How do Shopify's website building tools compare to Clickatell's chat-based sales features?

Shopify focuses on website building and e-commerce management, offering tools to create online stores, manage products, process payments, and handle shipping. Clickatell, conversely, centers on chat-based sales and customer engagement through messaging apps and SMS, enabling businesses to automate conversations, provide support, and even accept payments within a chat interface. Therefore, Shopify is primarily a platform for establishing an online retail presence, while Clickatell enhances customer interaction and sales through conversational channels.

Which platform better integrates sales and customer communication for my business?

Shopify better integrates sales and customer communication. While Clickatell focuses on chat and messaging, Shopify offers a comprehensive platform including website building, online sales, POS integration, and customer relationship management tools all within a single system. This unified approach streamlines sales processes and provides a more holistic view of the customer journey.

What are the advantages of Shopify?

Shopify's advantages include its user-friendly interface, extensive app store for added functionality, integrated payment processing (Shopify Payments), and scalability for businesses of all sizes. It offers a comprehensive suite of features for e-commerce, including website building, product listings, shipping, and marketing tools. Shopify also has a large user base and strong market presence.

What are the disadvantages of Shopify?

Shopify's disadvantages include high monthly fees, limited customization options without coding knowledge, reliance on apps for key features which adds to the cost, and potentially slow or unresponsive customer support.

Alternatives to Shopify and Clickatell Chat Commerce Platform

Ecwid

Ecwid is an e-commerce platform designed for small to medium-sized businesses. It allows you to easily add an online store to your existing website or social media pages. You can manage sales, inventory, payments, shipping, and marketing from a single platform. Ecwid offers a free plan with paid options available for expanded features and sales volume. They are known for their ease of use, strong customer support, and integrations with popular platforms.

Copilot

Copilot is a client portal platform designed for service-based businesses of all sizes. It provides a central hub for client interactions, offering tools such as secure messaging, file sharing, contract management, billing, and form creation. The platform is customizable and integrates with other popular business applications. Copilot aims to streamline client management, improve communication, and automate workflows for businesses in various industries.

WooCommerce

WooCommerce is a free and popular platform for building online stores, specifically designed to work with WordPress websites. It's a popular choice, powering a large portion of all online shops. WooCommerce is known for being highly customizable and adaptable, offering a wide range of extensions and themes to tailor the functionality and design of your store. While it's free to use, additional extensions and themes may come with costs. WooCommerce is suitable for both small businesses starting out and larger companies needing more advanced features.

Gupshup

Gupshup is a communication platform that helps businesses engage with their customers through various channels like SMS, WhatsApp, and chatbots. It offers tools for marketing, sales, and customer support. Gupshup allows businesses to automate conversations, send targeted messages, and manage customer interactions. With a large customer base and a focus on conversational AI, Gupshup aims to improve customer experience and increase sales for businesses.

Magento Open Source

Magento Open Source is a free and adaptable platform for building online stores. It gives businesses complete control over their website design, functionality, and data. While technically skilled to set up, it's a popular choice for companies who want a customized online store without being locked into a rigid software solution.

Birdeye

Birdeye is an all-in-one experience marketing platform designed for multi-location businesses and local brands. It helps businesses manage their online presence, improve their reputation, and connect with customers through various channels like reviews, social media, and messaging. Birdeye uses AI to streamline tasks like generating social media posts, managing online listings, and analyzing customer feedback. Its goal is to help businesses enhance customer experience, build loyalty, and stand out in their local markets.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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