Salesmsg vs Aloware

by Gralio Feb 13, 2025

Salesmsg and Aloware cater to different communication needs. Salesmsg excels in text message marketing and mobile accessibility, while Aloware focuses on comprehensive call center functionalities and CRM integration. The best choice depends on whether your business prioritizes text-based marketing or advanced calling capabilities and sales automation.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 865 reviews and 60 websites, saving 5 hours, 18 minutes of reading.

Salesmsg

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Aloware

Website LinkedIn Twitter

About

Salesmsg is a business texting and calling software designed for medium to large companies in the USA. It allows you to send and receive SMS and MMS messages online, manage contacts, and track customer interactions. You can use it for direct communication with clients or for marketing purposes, such as sending promotions. Salesmsg integrates with popular CRM platforms like HubSpot and offers features like scheduled messaging, canned responses, and detailed analytics to track your messaging performance.

Aloware is a cloud-based contact center software designed for small to medium-sized businesses in the US. It helps manage sales and customer interactions through phone calls, text messaging, and automation, all within a single platform. Aloware integrates with popular CRMs like HubSpot and Salesforce, enabling businesses to streamline communication, track customer interactions, and improve sales team efficiency. Key features include a power dialer, automated texting, AI-powered voice analytics, and tools to ensure compliant calling practices.

Summary

Main difference

Salesmsg is a better choice for businesses prioritizing SMS marketing and needing a user-friendly mobile app for on-the-go management. Aloware is a superior option for businesses that require advanced call center features like automated dialing, call monitoring, and robust CRM integrations for efficient sales operations.

Relative strengths of Salesmsg (compared to Aloware)

Strong SMS marketing capabilities, including targeted campaigns and promotions.
User-friendly mobile app for iOS, enabling convenient campaign management and communication.
Seamless integration with HubSpot, streamlining data synchronization and workflow automation.

Relative weaknesses of Salesmsg (compared to Aloware)

Limited call center features compared to Aloware, lacking advanced dialing and monitoring options.
Mobile app notifications can be unreliable, potentially impacting timely responses.
Credit system complexity and unclear messaging costs can make budgeting challenging.

What companies are using Salesmsg and Aloware?

University of Cincinnati

No data

Who should use Salesmsg VS. Aloware

Salesmsg is a robust texting and calling software praised for its HubSpot integration and easy-to-use interface. Users appreciate the power dialer but note occasional issues with the credit system and mobile app notifications. Best suited for medium to large companies in various sectors like healthcare, retail, and finance.

Aloware is a cloud-based contact center software streamlining communication for SMBs. Users praise its HubSpot integration, intuitive desktop interface, and local presence dialing. However, some find the mobile app lacking and experience occasional glitches. Aloware offers automated dialing, call logging, and monitoring, aiming to improve sales team efficiency.

Ideal for medium to large businesses seeking enhanced communication.
Strong fit for various sectors, including Healthcare, Finance, Retail, and more.

Ideal for small to medium-sized businesses (SMBs) in the US.
Best for sales teams and customer support needs.

Salesmsg and Aloware features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Two-way Texting

Supported

Salesmsg enables direct communication with customers via two-way texting.

Supported

Aloware supports two-way texting, allowing direct communication with customers for personalized support.
SMS Marketing

Supported

Salesmsg supports targeted SMS campaigns, promotions, and updates to engage customers and drive sales.

Supported

Aloware supports targeted SMS campaigns, promotions, and updates to engage customers.
AI-Powered IVR

Not supported

Salesmsg offers IVR but does not explicitly mention AI-powered IVR.

Supported

Aloware offers AI-powered voice agents integrated with IVR workflows.
Two-way messaging

Supported

Salesmsg enables real-time conversations with customers through two-way SMS messaging.

Supported

Aloware supports two-way SMS messaging, enabling real-time conversations with customers.
Call logging

Supported

Salesmsg supports detailed call logging, including automatic and on-demand call recording. Users can view logs in the Call History table, filter them by various criteria, and access recordings.

Supported

Aloware satisfies the requirement for call logging with features like automatic logging of call details, real-time CRM synchronization, and comprehensive data insights.
Call monitoring

Not supported

Salesmsg does not seem to support live call monitoring.

Supported

Aloware enables listening to live calls via its "Live Call Monitoring" feature, as part of the Wallboard functionality.

Qualities

Value and Pricing Transparency

-0.11

Neutral sentiment

No data
Customer Service

+0.59

Rather positive sentiment

+0.54

Rather positive sentiment
Ease of Use

+0.88

Strongly positive sentiment

+0.54

Rather positive sentiment
Reliability and Performance

+0.27

Neutral sentiment

-0.61

Rather negative sentiment
Ease of Implementation

+0.79

Strongly positive sentiment

+0.18

Neutral sentiment
Scalability

-0.43

Rather negative sentiment

+1

Strongly positive sentiment

Salesmsg and Aloware Pricing

No data

User sentiment

Neutral

-0.11

See full Pricing page

Aloware offers a 14-day free trial. The pricing model is seat-based. They have add-ons like Local Presence, AloAI Text Bot, Spam label removal, and CNAM Caller ID. All plans include unlimited inbound & outbound agent minutes & SMS. Automated usage and bulk messages are charged separately.

Plans

User sentiment

Strongly negative

-1

See full Pricing page

Salesmsg and Aloware review insights

861 reviews analysed from and

Users love

Seamless integration with HubSpot.
Easy to use interface.
The Power Dialer feature is a game changer.
Excellent and responsive customer support.

Excellent integration with HubSpot CRM.
Intuitive and user-friendly interface for desktop.
Local Presence feature improves call answer rates.
Helpful and responsive customer support.

Users dislike

The credit system is a little hard to track and it is not clear how much certain messages would cost.
The online chat feature rarely has live agents available.
Mobile app notifications can be unreliable.
Phone numbers sometimes get flagged as spam.

The mobile app is underwhelming with limited functionality.
Occasional glitches and bugs, requiring logging out and back in.
Incoming call notifications can be unreliable and inconsistent.
Contact search results are not always accurate.

Salesmsg and Aloware Ratings

G2

4.6/5

(232)
Capterra

4.6/5

(55)
TrustPilot

3.7/5

(1)

G2

4.2/5

(589)
TrustPilot

2.8/5

(3)

Company health

Employee growth

19% increase in the last year

No change in the last year

Web traffic

No data

18% decrease in the last quarter

Financing

No data

May 2021 - $2M

How reliable is Aloware's mobile app functionality for remote teams?

Aloware's mobile app functionality for remote teams appears unreliable. User reviews specifically cite the mobile app as "underwhelming" with "limited functionality" and highlight unreliable and inconsistent incoming call notifications. Combined with a negative reliability and performance score, this suggests the mobile app may not be suitable for remote teams who rely on consistent and robust mobile access.

Which product provides better control over SMS marketing campaign customization?

Salesmsg provides better control over SMS marketing campaign customization. While Aloware offers automated texting, Salesmsg offers features specifically for marketing campaigns like targeted promotions and scheduled messaging, suggesting more granular control over content, timing, and audience segmentation.

What are the advantages of Salesmsg?

Salesmsg emphasizes SMS and MMS marketing capabilities, making it advantageous for businesses prioritizing text message marketing campaigns. User reviews highlight its seamless HubSpot integration and easy-to-use interface. Salesmsg also offers a dedicated mobile app for iOS, enabling convenient on-the-go campaign management.

What are the disadvantages of Salesmsg?

Salesmsg has some noted drawbacks. Users have reported difficulties tracking the credit system and unclear pricing for messages. The online chat support is often unavailable, and mobile app notifications can be unreliable. Furthermore, some users have experienced their phone numbers being flagged as spam.

Alternatives to Salesmsg and Aloware

HubSpot Marketing Hub

HubSpot Marketing Hub is a comprehensive marketing platform designed for businesses of all sizes. It offers a suite of tools including email marketing, marketing automation, social media management, analytics, and SEO optimization, all within a single platform. This helps businesses streamline their marketing efforts, improve efficiency, and track results. Its focus on inbound marketing and lead generation makes it a popular choice for businesses looking to attract and convert leads into customers. HubSpot Marketing Hub integrates seamlessly with HubSpot's CRM platform for enhanced sales and marketing alignment.

800.com

800.com provides businesses with toll-free and vanity phone numbers to enhance their professional image and make it easier for customers to reach them. It offers call forwarding, allowing businesses to use their existing cell phones or landlines. 800.com also provides call tracking and analytics, helping businesses understand customer call patterns and measure marketing campaign effectiveness. Additionally, it offers SMS marketing tools and API integration for streamlined communication.

ActiveCampaign

ActiveCampaign is a marketing automation platform designed for businesses of all sizes. It helps you create personalized customer journeys across various channels like email, SMS, and ads. You can automate repetitive tasks, track customer behavior, and improve your marketing campaigns with its CRM and sales automation features. ActiveCampaign integrates with over 900 popular business tools and offers a wide range of pre-built templates and automation recipes to streamline your marketing efforts.

Mozeo

Mozeo is a business text messaging software that enables SMS and MMS marketing, contact management, and live chat. It offers a range of tools to help businesses grow their customer base and improve communication, including text message broadcasts, appointment reminders, and keyword autoresponders. With a focus on customer support, Mozeo aims to make text messaging a primary communication channel for businesses of all sizes.

Close is a CRM designed for small to medium-sized businesses, particularly focused on sales teams. It offers a unified platform for managing contacts, making calls, sending emails, and tracking deals, all within the same system. Close aims to simplify sales processes, automate tasks, and increase productivity. They offer transparent pricing, free data migration, and a 14-day free trial.

Voiso

Voiso is a cloud-based contact center software designed for small and medium businesses in the USA. It provides a suite of tools to manage customer interactions, including automated dialing, call recording, real-time analytics, and integrations with popular CRM and helpdesk platforms. Voiso aims to help businesses enhance their customer service, improve agent productivity, and make data-driven decisions to optimize their contact center operations.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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