Salesforce Nonprofit Cloud vs Blackbaud Raiser's Edge NXT

by Gralio May 06, 2025

Salesforce Nonprofit Cloud and Blackbaud Raiser's Edge NXT cater to nonprofits but differ in scope and complexity. Salesforce offers a broad, highly customizable platform suitable for organizations needing tools beyond fundraising, like volunteer management, though it's complex to learn and implement. Blackbaud Raiser's Edge NXT focuses deeply on fundraising optimization with specific tools but has noted usability issues and negative ratings for implementation and value. Salesforce Nonprofit Cloud is better for you if... you need a highly customizable platform to manage various aspects of your nonprofit (including programs and volunteers), value integration with the broader Salesforce ecosystem, and can potentially leverage free licensing or invest in implementation support. Blackbaud Raiser's Edge NXT is better for you if... your primary need is optimizing fundraising and donor management with specialized tools like AI-driven suggestions, and you prefer a system dedicated solely to these functions, despite potential usability and implementation challenges noted by users.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 1003 reviews and 60 websites, saving 6 hours, 4 minutes of reading.

Logo of Salesforce Nonprofit Cloud
Logo of Blackbaud Raiser's Edge NXT

About

Salesforce Nonprofit Cloud is a software platform designed specifically for non-profit organizations. It offers a suite of tools to manage various aspects of a non-profit's operations, including fundraising, donor management, program management, marketing, and impact measurement. The platform aims to streamline operations, improve constituent engagement, and help demonstrate organizational impact, all within a single system. Salesforce Nonprofit Cloud is notable for its comprehensive set of features tailored to the non-profit sector and its integration with the broader Salesforce ecosystem.
Blackbaud Raiser's Edge NXT is a cloud-based software designed to manage fundraising and supporter relationships. Tailored specifically for nonprofits, it helps you track donations, analyze donor data, and improve fundraising strategies. With tools like donor management, marketing automation, and reporting, it aims to help organizations increase donations and operate more efficiently. Blackbaud Raiser's Edge NXT is a comprehensive platform designed to streamline fundraising efforts for nonprofits of all sizes.

Summary

Main difference
Salesforce Nonprofit Cloud offers a highly customizable, all-in-one platform covering diverse nonprofit operations but presents a steeper learning curve. Blackbaud Raiser's Edge NXT provides a specialized solution focused primarily on optimizing fundraising and donor relationships, featuring specific tools like AI-driven asks, but faces challenges with usability splits between views and implementation.

Relative strengths of Salesforce Nonprofit Cloud (compared to Blackbaud Raiser's Edge NXT)

  • * Broader Functionality & Customization: Salesforce provides a highly adaptable platform covering diverse operations like volunteer and program management, beyond just fundraising.

  • * Potential for Better Value: Offers potential free licenses for eligible nonprofits and integrates into the wider Salesforce ecosystem, potentially reducing costs compared to Blackbaud's non-transparent pricing.

  • * Integrated Volunteer Management: Includes dedicated features to manage volunteers, jobs, shifts, and hours natively within the platform, unlike Blackbaud Raiser's Edge NXT which lacks this specific module out-of-the-box

Relative weaknesses of Salesforce Nonprofit Cloud (compared to Blackbaud Raiser's Edge NXT)

  • * Steeper Learning Curve & Implementation Difficulty: Salesforce is known for its complexity ('highly negative' ease of use rating), often requiring significant training or external help for setup and effective use.

  • * Less Specialized Out-of-the-Box Fundraising Tools: Lacks some of Blackbaud Raiser's Edge NXT’s dedicated fundraising optimization features like AI-driven ask amounts and specific major giving workflows without configuration or add-ons.

  • * Complex User Interface: The overall interface can be overwhelming for users new to comprehensive CRMs, potentially hindering adoption compared to Blackbaud Raiser's Edge NXT's simpler (though limited) webview for certain tasks

Who should use Salesforce Nonprofit Cloud VS. Blackbaud Raiser's Edge NXT

We find that Salesforce Nonprofit Cloud works well for nonprofits looking for a comprehensive, customizable platform to manage everything from donors to programs. While some users mention it can be complex to set up initially, its powerful reporting and centralized database offer significant long-term advantages for organizations ready to leverage its full capabilities. Eligible nonprofits might also benefit from free licenses offered through Salesforce programs, making it a very accessible option for some organizations looking to enhance their operations and impact measurement capabilities within a single system

We find that Blackbaud Raiser's Edge NXT is a great option for non-profit organizations looking to really get a handle on their fundraising and supporter relationships. It's designed to help you keep track of donations, understand your donors better, and improve your fundraising efforts. Many users appreciate how easy it is for frontline fundraisers to access constituent data and giving history, especially with the mobile-friendly web view for quick updates on the go.

  • In our experience, Salesforce Nonprofit Cloud is a strong contender for nonprofits of all sizes, from small teams to large enterprises.

  • This platform is specifically built for the non-profit and government sectors, offering tools tailored to their unique operational needs.

  • In our experience, this solution is a solid choice for non-profits of all sizes, from small teams to large enterprises.

  • We've seen Blackbaud Raiser's Edge NXT work especially well for non-profit organizations, including those in education and government sectors.

Salesforce Nonprofit Cloud and Blackbaud Raiser's Edge NXT features

Supported
Partially supported
Not supported
Type in the name of the feature or in your own words tell us what you need

  • Gift Management
    Supported

    Nonprofit Cloud supports gift management, including gift details, payment methods, and donor information.

    Supported

    Raiser's Edge NXT supports gift management, including tracking gifts, managing details, and donor information.

  • Prospect Insights
    Supported

    Nonprofit Cloud identifies prospects with high giving capacity using RFM scoring and AI.

    Supported

    Raiser's Edge NXT offers Prospect Insights to identify prospects with high giving capacity.

  • Custom Analytics
    Supported

    Nonprofit Cloud offers custom analytics for fundraising and donor behavior, potentially requiring integrations for advanced needs.

    Supported

    Raiser's Edge NXT supports custom analytics via dashboards, queries, and predictive tools.

  • Pledge management
    Supported

    Nonprofit Cloud supports pledge management via the Gift Commitment feature.

    Supported

    Raiser's Edge NXT supports pledge tracking, management, payments, and adjustments.

  • Donor retention reports
    Supported

    Nonprofit Cloud allows creating reports to analyze donor retention rates and trends.

    Supported

    Raiser's Edge NXT supports donor retention reports and trend analysis.

  • Customizable reports
    Supported

    Nonprofit Cloud allows customizing reports with filters and layouts using the Lightning Report Builder.

    Partially supported

    Raiser's Edge NXT offers customizable reports, but advanced features may require the Report Builder.

Qualities

  • Value and Pricing Transparency
    No data
    -0.75
    Strongly negative sentiment
  • Customer Service
    No data
    +0.18
    Neutral sentiment
  • Ease of Use
    -0.33
    Rather negative sentiment
    +0.73
    Strongly positive sentiment
  • Reliability and Performance
    No data
    -0.08
    Neutral sentiment
  • Ease of Implementation
    No data
    -0.33
    Rather negative sentiment
  • Scalability
    No data
    +0.75
    Strongly positive sentiment

Salesforce Nonprofit Cloud and Blackbaud Raiser's Edge NXT Pricing

No data
We couldn't find a pricing page for Salesforce Nonprofit Cloud.
Blackbaud Raiser's Edge NXT does not publicly disclose pricing information. A personalized quote is required.

User sentiment

Strongly negative
-0.75

See full Pricing page

Salesforce Nonprofit Cloud and Blackbaud Raiser's Edge NXT review insights

1003 reviews analysed from and

Users love

  • Highly customizable platform, adaptable to various non-profit needs.
  • Robust reporting features, offering in-depth data analysis.
  • Centralized database for managing contacts, donations, and program activities.
  • Available free licenses for eligible nonprofits, reducing costs significantly.
  • User-friendly interface in webview, particularly for frontline fundraisers.
  • Easy access to constituent data and giving history.
  • Mobile accessibility of webview allows for on-the-go updates.
  • Comprehensive data management capabilities, especially in database view.

Users dislike

  • Difficult setup process, often requiring external consultants or extensive training.
  • Complex user interface, especially for those unfamiliar with CRMs.
  • Reporting functionality can be cumbersome and time-consuming.
  • Limited integrations with specific non-profit tools, sometimes requiring manual data transfer.
  • Limited functionality, especially in webview, requiring frequent use of database view.
  • Inconsistent terminology between webview and database view causes confusion.
  • Slow development and implementation of new features and updates.
  • Inadequate reporting capabilities in webview, especially for lists.

Salesforce Nonprofit Cloud and Blackbaud Raiser's Edge NXT Ratings

  • G2
    4.1/5
    (83)
  • Glassdoor
    4.1/5
    (18141)
  • G2
    3.9/5
    (519)
  • Capterra
    4.2/5
    (401)

Company health

Employee growth

9% increase in the last year
1% decrease in the last year

Web traffic

3% increase in the last quarter
12% increase in the last quarter

Financing

March 2011 - $9M
No data

Which product best integrates with existing non-profit accounting systems?

Based on the provided information, neither product description explicitly details integrations with third-party accounting systems. However, Salesforce Nonprofit Cloud receives specific user criticism for "Limited integrations with specific non-profit tools, sometimes requiring manual data transfer." While Blackbaud Raiser's Edge NXT doesn't mention accounting integrations either, the lack of this specific criticism, combined with Blackbaud's typical ecosystem approach (often including their own accounting solutions like Financial Edge NXT), suggests Raiser's Edge NXT might offer smoother integration, particularly within the Blackbaud suite, compared to the explicitly mentioned limitations of Salesforce Nonprofit Cloud.

How do reporting capabilities differ between Raiser's Edge NXT and Nonprofit Cloud?

Salesforce Nonprofit Cloud generally provides robust reporting features capable of in-depth data analysis, although users sometimes find it cumbersome and time-consuming to use. In contrast, users describe Raiser's Edge NXT's reporting capabilities, particularly within its primary webview interface, as inadequate, especially for creating lists, often necessitating the use of the separate database view for more comprehensive reporting tasks.

What are the advantages of Salesforce Nonprofit Cloud?

Salesforce Nonprofit Cloud offers several advantages, including being a highly customizable platform adaptable to diverse non-profit requirements. It features robust reporting capabilities for in-depth data analysis and provides a centralized database to manage contacts, donations, and program activities effectively. Additionally, it includes comprehensive tools specifically for volunteer management, covering scheduling, hour tracking, and reporting, and offers significant cost savings for eligible organizations through available free licenses.

What are the disadvantages of Salesforce Nonprofit Cloud?

Salesforce Nonprofit Cloud presents several challenges according to user feedback. Its setup process is often difficult, frequently requiring external consultants or extensive training. The user interface is considered complex, especially for those without prior CRM experience. Additionally, users find the reporting functionality can be cumbersome and time-consuming, and there are limitations regarding integrations with certain specific non-profit tools, potentially necessitating manual data transfers.

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Page co-authored by
MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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