QuickChat vs Intercom

by Gralio Feb 03, 2025

QuickChat and Intercom offer distinct approaches to customer interaction. QuickChat provides a focused, affordable chatbot solution for websites, while Intercom delivers a comprehensive customer service platform with advanced AI and broader integrations. Choose QuickChat for basic website chatbot needs and a simpler setup. Choose Intercom for a more robust, feature-rich customer service solution, especially if you require broader integrations and advanced analytics.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 3513 reviews and 60 websites, saving 20 hours, 1 minute of reading.

QuickChat

Website LinkedIn Twitter

Intercom

Website LinkedIn Twitter

About

QuickChat is an AI platform that lets you create custom chatbots for your website, without needing technical knowledge. These bots can answer customer questions, generate leads, and help with sales. QuickChat offers features like multiple language support, detailed performance tracking, and integration with popular business tools. You can tailor the bot's personality and responses to match your company's style. QuickChat is designed to be user-friendly and promises a simple setup process.

Intercom is a customer service platform designed to improve customer experience and streamline support operations. It utilizes AI in three key ways: an AI chatbot for instant responses, an AI assistant for agents to quickly find information, and AI-powered analytics for support leaders. This approach aims to provide faster resolutions, increase agent efficiency, and offer data-driven insights for optimizing the customer service process. Intercom is suitable for businesses of all sizes seeking to enhance their customer support through automation and AI.

Summary

Main difference

QuickChat is a more affordable AI chatbot platform ideal for simple website integration and basic customer interactions. Intercom is a comprehensive customer service platform with advanced AI capabilities, broader integrations, and a focus on providing a full suite of customer support tools.

Relative strengths of QuickChat (compared to Intercom)

More affordable pricing, especially for smaller businesses or basic needs.
Simpler setup and user interface, potentially easier for non-technical users.
Focus on AI chatbot customization for website interactions.

Relative weaknesses of QuickChat (compared to Intercom)

Limited customer support features compared to Intercom (e.g., lacks advanced analytics, agent tools).
Fewer integrations with other business tools.
Less established brand recognition and potentially smaller community support.

What companies are using QuickChat and Intercom?

Contact North Representatives

No data

Who is using QuickChat and Intercom?

No data

Adam Robinson

CEO @ Retention.com & RB2B

Olesia Krilyshyn

Sales Acceleration Specialist at Reply.io

Who should use QuickChat VS. Intercom

QuickChat is an AI chatbot platform designed to help businesses automate customer interactions. It offers features like live chat, robust search functionality, and a choice of LLMs, including GPT, Cohere, Anthropic, and Llama 2.0. It's best for businesses seeking to enhance customer support, generate leads, and improve sales through AI-powered automation. QuickChat offers various pricing plans, starting at $99/month.

Intercom's AI-powered customer service platform streamlines support operations with an AI chatbot, agent assistant, and analytics. Users praise the user-friendly interface and helpful FIN AI agent but note the high cost of add-on features and sometimes inaccurate search functionality. Intercom best serves businesses of all sizes aiming to automate and enhance customer support using AI.

Not suitable for any company size.
Not suitable for any industry.

Best for small to enterprise businesses seeking AI-powered customer support.
Ideal for software, IT, and telecom companies; suitable for various other industries.

QuickChat and Intercom features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Choice of LLMs

Supported

QuickChat offers various LLMs like GPT, Claude, Cohere, and LLaMA.

Not supported

Intercom uses LLMs like GPT-4 but choosing specific models is not confirmed.
AI agent for customer service

Supported

QuickChat AI offers an AI agent for customer service with features like personalized interactions and performance insights.

Supported

Intercom offers Fin, an AI-powered customer service agent with all the described capabilities.
AI Agent Customization

Supported

QuickChat allows adjusting AI agent's tone, style, language, and goals.

Supported

Fin can be customized by tone, style, language, and reply length.
Internal chat

Not supported

QuickChat does not seem to have internal chat functionality based on the provided materials.

Not supported

Intercom does not support internal chat for general user-to-user communication within the software.
Multi-channel integration

Unknown

We do not have enough information about QuickChat\'s multi-channel integration capabilities from the provided sources.

Supported

Intercom supports multi-channel integration, allowing businesses to integrate with communication channels like email, social media, and other messaging services.
Live chat

Supported

QuickChat AI allows users to chat with website visitors in real time through a web widget and supports features like automated human handoff.

Supported

Intercom supports live chat, enabling users to chat with website visitors in real time.

Qualities

Value and Pricing Transparency

No data

-0.66

Rather negative sentiment
Customer Service

No data

+0.67

Rather positive sentiment
Ease of Use

No data

+0.91

Strongly positive sentiment
Reliability and Performance

No data

+0.34

Rather positive sentiment
Ease of Implementation

No data

+0.51

Rather positive sentiment
Scalability

No data

+0.52

Rather positive sentiment

QuickChat and Intercom Pricing

All plans have unlimited AI messages. QuickChat offers a 7-day free trial.

Plans

See full Pricing page

Intercom offers a tiered pricing model based on the features included in each plan. Each plan requires a certain number of seats be purchased to access the platform. In addition to the base plan, there are extra usage charges for services like Fin AI Agent, WhatsApp, SMS, Email Campaigns, and Proactive Support Plus.

Plans

User sentiment

Rather negative

-0.66

See full Pricing page

QuickChat and Intercom review insights

3513 reviews analysed from and

Users love

No data

FIN AI agent is very helpful
User-friendly interface and easy to navigate
Seamless integrations with other systems
Robust self-service features like the Help Center

Users dislike

No data

Email threading with Fin is messy
Search functionality can be inaccurate
High pricing tiers for add-on features like Proactive Support
The mobile app has limited functionality

QuickChat and Intercom Ratings

G2

4.5/5

(2509)
Capterra

4.5/5

(1034)

Company health

Employee growth

18% increase in the last year

No change in the last year

Web traffic

17% decrease in the last quarter

No data

Financing

No data

How does Intercom's AI assistant impact agent response times?

Intercom's AI assistant, Fin, helps agents find information faster, which can significantly impact agent response times. By quickly accessing relevant information, agents can provide quicker solutions to customer inquiries, leading to improved efficiency and potentially reducing wait times for customers.

Which product offers easier chatbot customization for non-technical users?

QuickChat offers easier chatbot customization for non-technical users. Its product description explicitly states it is designed for users without technical knowledge, allowing them to create custom chatbots. While Intercom also uses AI chatbots, its focus is broader, encompassing customer service platform features beyond chatbot creation. This suggests QuickChat prioritizes ease of use and customization specifically for chatbot development for non-technical users.

What are the advantages of QuickChat?

QuickChat's advantages include its focus on easy chatbot creation for non-technical users, allowing for quick deployment of customer service and lead generation bots. It offers flexibility with multiple language support and customizable bot personalities. Furthermore, QuickChat offers a wider choice of LLMs (GPT, Cohere, Anthropic, and LLaMA 2.0), providing more options for tailoring the chatbot's performance compared to Intercom's reliance on a single AI model.

What are the disadvantages of QuickChat?

QuickChat lacks information regarding its suitability for different company sizes and industries. There is no data on customer sentiment (likes and dislikes), non-functional features like ease of use or reliability, or its ideal customer profile. This lack of information makes it difficult to assess its true value and compare it effectively against competitors like Intercom.

Is QuickChat cheaper than Intercom?

QuickChat's pricing starts at $99/month. Intercom's pricing starts at $348/year. Therefore, QuickChat is more expensive than Intercom.

Alternatives to QuickChat and Intercom

Zowie

Zowie is an AI-powered customer service platform designed for e-commerce businesses. It uses chatbots and automation to handle a large volume of customer inquiries, aiming to resolve over 70% of issues automatically. Zowie integrates with various platforms, operates in multiple languages, and provides data-driven insights to improve efficiency and customer satisfaction. It focuses on automating tasks like answering questions, managing returns, and offering personalized support, aiming to free up human agents for more complex issues.

Zendesk Support Suite

Zendesk Support Suite is a customer service software solution designed to help businesses of all sizes provide excellent customer support. It offers a range of tools, including messaging, live chat, AI-powered automation, and a self-service help center. It aims to improve agent productivity, personalize customer interactions across various channels (like social media and email), and streamline workflows to increase efficiency. Zendesk emphasizes data-driven decision-making and boasts a user-friendly interface that integrates with numerous other business applications.

Chatling

Chatling is an AI chatbot software designed to automate customer support for businesses of all sizes. It allows you to build custom chatbots without coding and deploy them on your website to provide 24/7 support. You can train Chatling's AI using your existing website content, FAQs, or other documents. The platform offers various features such as chatbot customization, insightful conversation analytics, and multilingual support. Chatling offers both free and paid plans, scaling with your business needs.

Chameleon

Chameleon is a platform designed to help your users get the most out of your software. With Chameleon, you can build interactive guides, in-app messages, and surveys that are tailored to each user's needs. This helps users learn your software faster and reduces the need for support. Chameleon integrates seamlessly with your existing tools and is used by leading companies to improve user satisfaction and drive growth.

Rezo.ai

Rezo.ai is a cloud-based software that automates customer service using AI. It offers conversational AI chatbots, automated workflows, and real-time performance analysis. Rezo.ai focuses on improving customer experience and streamlining operations for businesses of all sizes across various industries. Its AI-powered features aim to understand and respond to customer queries, freeing up human agents for more complex issues.

Orimon

Orimon is a chatbot platform using AI to create natural conversations with your customers online. It can answer questions, recommend products, and even qualify leads 24/7, helping you increase sales and customer satisfaction. Orimon integrates with popular website platforms and messaging channels, and you can customize its appearance and conversational style to reflect your brand. If needed, you can seamlessly hand off conversations from the chatbot to human agents. Orimon provides analytics on chatbot performance and customer interactions to help you improve your business.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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