ChatGPT vs Perplexity

by Gralio Feb 08, 2025

ChatGPT and Perplexity cater to different needs. ChatGPT is ideal for creative tasks and general assistance, while Perplexity is best for quick and verifiable information retrieval.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 648 reviews and 60 websites, saving 4 hours, 6 minutes of reading.

ChatGPT

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Perplexity

Website LinkedIn Twitter

About

ChatGPT is an AI chatbot that gives you instant answers and helps with creative tasks like writing emails or generating ideas. Think of it like a super-smart assistant who can understand your questions and provide helpful information or even craft different kinds of text for you. ChatGPT is made by OpenAI and can be used by anyone, from individuals to entire companies.

Perplexity is an AI-powered search engine that aims to provide direct answers to your questions, going beyond simply providing links. It presents its findings alongside source citations, allowing for quick fact-checking and exploration of related topics. While geared towards general information retrieval, its capacity for research and concise answers may prove useful for professionals seeking efficient information gathering.

Summary

Main difference

ChatGPT excels in generating creative content and providing comprehensive assistance across diverse tasks, while Perplexity focuses on delivering concise answers with source citations for efficient information retrieval.

Relative strengths of ChatGPT (compared to Perplexity)

Superior creative writing capabilities for various content formats.
Broader range of functionalities beyond information retrieval, including coding and translation.
User-friendly interface promotes easy interaction and understanding.

Relative weaknesses of ChatGPT (compared to Perplexity)

Response generation can be slow, especially during peak usage.
Potential inaccuracies in responses necessitate fact-checking.
Limited features and access to older data in the free version.

Who is using ChatGPT and Perplexity?

Charlie Hills

I use AI to create content that converts

Bill Stathopoulos

CEO, SalesCaptain

Gaetano Di Nardi

Growth Advisor for B2B SaaS Companies

Andrew Charlton

SEO Consultant, Founder of SEO tool companies

Network Growth Manager DACH - Networking Consultant - Aurora

Charlie Hills

I use AI to create content that converts

Luke Matthews

AI WRITING made EASY founder

Celeste Yamile

Founder&Coach at BrandWise Accelerator

Show all 7 stacks

Who should use ChatGPT VS. Perplexity

ChatGPT is a versatile AI chatbot perfect for individuals and businesses needing help with creative tasks, finding information, and problem-solving. Users love its versatility for writing, coding, and translation, and its user-friendly interface. However, some dislike occasional inaccuracies and slow response times. ChatGPT is constantly learning and improving, making it a valuable tool for various applications.

Perplexity is an AI-powered search engine that provides direct answers with source citations. Ideal for professionals and researchers needing efficient information gathering, its advanced search features and focus options streamline the research process. While users appreciate the accurate and concise answers, some have noted concerns about customer service.

Ideal for small, medium, and enterprise businesses.
Suitable for various sectors, including Healthcare, Finance, Retail, and Technology.

Best for small to mid-sized companies.
Suitable for various industries seeking efficient information access.

ChatGPT and Perplexity features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Internal chat

Not supported

ChatGPT is not designed to facilitate internal chat between users. It is focused on individual user interaction.

Not supported

Perplexity AI does not offer internal chat between users.
Live chat

Partially supported

ChatGPT supports live chat with website visitors through integrations with platforms like Social Intents. It offers features such as real-time interaction, video and screen sharing, human handoff, and file sharing.

Partially supported

Perplexity itself does not offer live chat but its API can be used to develop chatbots.
Function Generation

Not supported

ChatGPT does not generate complete new functions based on prompts, it relies on predefined functions and their signatures.

Not supported

Perplexity AI might generate code snippets, but not complete functions.
Live code sharing

Partially supported

ChatGPT supports live code sharing through integration with VS Code and the Codeulator plugin.

Not supported

Perplexity does not support live code sharing.
Search Functionality

Supported

ChatGPT offers robust search functionality including web search and chat history search.

Supported

Perplexity AI offers a robust search engine with real-time search and advanced AI models.
File sharing

Supported

ChatGPT allows users to upload a variety of file types, including text files, spreadsheets, presentations, documents, and images. Supported formats include `.txt`, `.pdf`, `.jpg`, `.png`, `.docx`, `.xlsx`, `.pptx`, and more. Users can upload files directly from their devices or from connected cloud storage services such as Google Drive, Microsoft OneDrive, and SharePoint.

Partially supported

Files can be uploaded and referenced in discussions, and shared in collaborative spaces with a paid subscription.

Qualities

Value and Pricing Transparency

-0.41

Rather negative sentiment

-0.54

Rather negative sentiment
Customer Service

+0.53

Rather positive sentiment

-0.75

Strongly negative sentiment
Ease of Use

+0.94

Strongly positive sentiment

+0.76

Strongly positive sentiment
Reliability and Performance

-0.29

Neutral sentiment

+0.18

Neutral sentiment
Ease of Implementation

+0.93

Strongly positive sentiment

No data
Scalability

+0.5

Rather positive sentiment

No data

ChatGPT and Perplexity Pricing

No data

User sentiment

Rather negative

-0.41

See full Pricing page

Perplexity offers a free plan and a pro plan, billed monthly. Both plans allow unlimited quick searches, but the pro plan offers more pro searches per day, access to upgraded AI models, and other features like file upload and image generation.

Plans

User sentiment

Rather negative

-0.54

See full Pricing page

ChatGPT and Perplexity review insights

628 reviews analysed from and

Users love

ChatGPT is highly versatile, capable of handling various tasks like writing, coding, and translation.
It excels at generating creative content, including stories, poems, and scripts.
The user-friendly interface makes it easy to interact with and understand.
ChatGPT is constantly learning and improving based on user interactions and feedback.
The ability to save and organize conversations allows for easy reference and project management.

Provides sources and citations for fact-checking
Fast and comprehensive responses
Versatile across tasks like research, email drafting, and content generation
User-friendly interface, easy to use on both PC and Mobile
Offers a variety of LLM models to choose from

Users dislike

ChatGPT can be slow to generate responses, especially during peak hours.
Occasional inaccuracies and "hallucinations" in responses require fact-checking.
The free version has limited features and access to older data.
Token limits can be restrictive for complex tasks and lengthy outputs.
The mobile app has limited functionality compared to the web version.

Inaccurate or misleading information, especially on complex topics
Limited context tracking in conversations
Bait-and-switch tactics with advertised features (e.g., Opus messages)
Unclear or deceptive pricing and billing practices
Politically biased responses

ChatGPT and Perplexity Ratings

G2

4.7/5

(557)
Capterra

4.6/5

(50)
Glassdoor

4.3/5

(50)

G2

4.6/5

(41)
TrustPilot

2.8/5

(20)
Glassdoor

3.8/5

(8)

Company health

Employee growth

174% increase in the last year

357% increase in the last year

Web traffic

1% decrease in the last quarter

43% increase in the last quarter

Financing

June 2024 - $22B

September 2024 - $665M

How do ChatGPT's creative writing features compare to Perplexity's research capabilities?

ChatGPT excels in creative writing tasks, generating various text formats like stories, poems, and code. Perplexity focuses on research, providing direct answers to questions with source citations for fact-checking and deeper exploration. Therefore, ChatGPT prioritizes creative content generation while Perplexity emphasizes research and information retrieval.

Which product better supports diverse file uploads for context-rich inquiries?

ChatGPT better supports diverse file uploads for context-rich inquiries. Its feature list explicitly mentions supporting various file types including text files, spreadsheets, presentations, documents, and images, listing specific formats like .pdf, .jpg, .docx, and .xlsx. Perplexity mentions a "pro" plan with file upload, but doesn't detail supported formats, suggesting a less robust and potentially less versatile file upload capability compared to ChatGPT.

What are the advantages of ChatGPT?

ChatGPT's advantages include its versatility in handling various tasks like writing, coding, and translation, along with its strength in generating creative content. Its user-friendly interface and continuous learning based on user feedback contribute to a positive user experience. Furthermore, the ability to save and organize conversations is valuable for project management and referencing past interactions.

What are the disadvantages of ChatGPT?

ChatGPT's disadvantages include potential slow response times, occasional inaccuracies in generated information, limitations on features and data access in the free version, token limits restricting complex tasks, and a mobile app with reduced functionality compared to the web version. Users also report the need to fact-check outputs due to the model sometimes "hallucinating" information.

Alternatives to ChatGPT and Perplexity

Claude

Claude is a next-generation AI assistant built for tasks that require reasoning, coding, and creative content generation. It can hold conversations, answer questions, summarize documents, write different kinds of text, and even code in multiple programming languages. Claude is developed by Anthropic, an AI safety and research company.

Confluence

Confluence is a collaborative workspace designed to streamline teamwork and knowledge sharing. It allows you to create, organize, and collaborate on documents, projects, and ideas in one central hub. This eliminates scattered information and keeps everyone on the same page. Confluence integrates with other tools and is highly customizable to adapt to various team needs, from product launches to marketing strategies.

Stack Overflow for Teams

Stack Overflow for Teams is a secure platform for your company to store and share information. Teams can quickly find answers to technical questions and learn from each other. It's like a private version of the popular Stack Overflow website, but with your company's own knowledge base. This helps everyone work smarter and faster, avoiding repeated questions and problems.

xFind

xFind is an AI-powered search platform designed for businesses to find the information they need quickly and easily. It connects to a company's internal data sources and uses artificial intelligence to understand and answer complex questions. Unlike simple keyword searches, xFind delivers relevant content alongside the answer, giving employees more context. It aims to improve efficiency by providing fast, accurate answers from a company's entire knowledge base.

Cody

Cody is an AI assistant designed for businesses. It's like ChatGPT but trained on your company's specific information, using your documents and data to answer questions accurately. This means Cody can act as an expert on your internal processes, policies, and products. It helps employees find answers quickly, brainstorm ideas, and automate tasks like writing emails or summarizing documents. You can customize Cody's knowledge base by uploading various file types, and even track the sources of its information for accuracy.

Front

Front is a customer service platform designed to help businesses manage customer interactions efficiently. It offers a shared inbox that combines email, chat, social media, and other channels into one place. This allows teams to collaborate, automate tasks, and access customer information easily. Front also provides analytics and insights to help businesses improve their customer service operations and measure performance. It's suitable for businesses of all sizes looking to streamline customer support and enhance team collaboration.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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