NinjaOne vs Kaseya VSA

by Gralio Mar 06, 2025

NinjaOne and Kaseya VSA are both IT management platforms catering to diverse business needs. NinjaOne prioritizes ease of use and customer support, while Kaseya VSA emphasizes mobile device management and a broader range of integrations. The choice between them hinges on your specific requirements for customization, mobile access, and integration capabilities.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 1430 reviews and 60 websites, saving 8 hours, 26 minutes of reading.

NinjaOne

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Kaseya VSA

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About

NinjaOne is a comprehensive IT management platform designed for IT teams. It provides a single dashboard to monitor and manage all devices, applications, and users within an organization. The platform offers various features, including patch management, software deployment, remote access, and endpoint security. NinjaOne aims to simplify IT operations, enhance security, and reduce costs for businesses of all sizes.

Kaseya VSA is an all-in-one IT management platform designed for IT departments and Managed Service Providers (MSPs). It offers a comprehensive suite of tools for managing and securing endpoints, networks, and users. Kaseya VSA enables IT teams to automate tasks like patching, monitoring, and security, allowing them to increase efficiency, reduce costs, and improve their security posture. Its integrated approach combines multiple IT functions into a single platform, simplifying IT management and enhancing productivity.

Summary

Main difference

NinjaOne is a better choice for businesses seeking a user-friendly platform with strong customer support and seamless initial setup. Kaseya VSA, conversely, is a more suitable option for organizations needing robust mobile device management and diverse integrations, especially for MSPs.

Relative strengths of NinjaOne (compared to Kaseya VSA)

Superior user experience with easier initial setup and a more intuitive dashboard.
Higher rated customer support, contributing to smoother onboarding and issue resolution.
More streamlined ticketing system, better suited for smaller IT teams or individual administrators.

Relative weaknesses of NinjaOne (compared to Kaseya VSA)

Limited mobile application functionality compared to Kaseya VSA's more comprehensive mobile app.
Less extensive customization options, particularly for reporting and ticketing, compared to Kaseya VSA.
Fewer integrations with other platforms and tools than Kaseya VSA, which might limit its extensibility for complex IT environments.

Who should use NinjaOne VS. Kaseya VSA

NinjaOne is a unified IT management platform simplifying operations for IT professionals. Users praise its intuitive dashboard and robust remote access tools. Some find the documentation and mobile app lacking. A top pick for small to large businesses seeking streamlined IT management.

Kaseya VSA is a comprehensive IT management platform ideal for MSPs and internal IT departments seeking to streamline operations. Users praise its remote access capabilities, patching, and dashboard views. However, some find the billing portal confusing and the macOS agent registration cumbersome. Kaseya VSA simplifies IT tasks, from patching to security, improving efficiency and reducing costs.

Best for small to large businesses (1-1000+ employees), particularly in software and IT.
Ideal for the Software, IT & Telecommunications industry, as well as Manufacturing, Real Estate & Construction, and Energy & Utilities.

Ideal for small to large businesses, especially MSPs and internal IT departments.
Strong fit for IT, Healthcare, Finance, Education, and other industries needing robust IT management.

NinjaOne and Kaseya VSA features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Patch management

Supported

NinjaOne automates patching for various operating systems and over 140 third-party applications.

Supported

Kaseya VSA automates OS and third-party software patching.
Windows Support

Supported

NinjaOne supports remote access to Windows computers.

Supported

Kaseya VSA supports remote access to Windows computers.
Third-party application integration

Partially supported

NinjaOne integrates with various IT tools, including Slack, but specific integrations like TeamViewer or Jira require further confirmation.

Partially supported

Kaseya integrates with TeamViewer and has a general API for other integrations.
Access to various features via a mobile app.

Supported

NinjaOne offers a mobile app for iOS and Android with access to various features.

Supported

Kaseya VSA offers a mobile app, Kaseya Fusion, for managing IT tasks, integrating with BMS.
Hardware inventory

Supported

NinjaOne supports hardware inventory tracking, monitoring, and optimization.

Supported

Kaseya VSA allows tracking and managing hardware inventory.
Software deployment

Supported

NinjaOne can deploy software to remote machines via various methods.

Supported

Kaseya VSA can deploy software to remote machines using the Application Deploy tool and KSDU module.

Qualities

Value and Pricing Transparency

No data

-0.08

Neutral sentiment
Customer Service

No data

+0.36

Rather positive sentiment
Ease of Use

No data

+0.54

Rather positive sentiment
Reliability and Performance

No data

+0.3

Rather positive sentiment
Ease of Implementation

No data

+0.29

Neutral sentiment
Scalability

No data

+0.71

Strongly positive sentiment

NinjaOne and Kaseya VSA Pricing

No data

We couldn't find a pricing page for NinjaOne.

No data

User sentiment

Neutral

-0.08

See full Pricing page

NinjaOne and Kaseya VSA review insights

480 reviews analysed from and

Users love

Very easy to complete the initial configuration and implementation
The dashboard provides a clear at-a-glance overview of the status of your entire device fleet
Excellent customer support experience
Robust and simple to use remote access tools

Fast and stable connections to remote computers
Dashboards and overall view of topology
Easy to deploy agents and scripts
Patch management is very simple
Configurable Reporting capabilities

Users dislike

The documentation portal can be a bit cumbersome
Ticketing seems to be geared more towards a smaller MSP or IT Administrator use
Limited customization options for the ticketing system
Mobile app is underwhelming with limited functionality

Billing and licensing portal is extremely confusing and requires direct contact with client rep to fix issues
MacOS agents require login with engineer credentials for initial registration
Some lack of customization of views
Advanced reporting in VSAX is completely different and actually quite difficult
Kaseya VSA UI lags, and lacks simple view of computers offline for x days

NinjaOne and Kaseya VSA Ratings

G2

4.8/5

(950)
Glassdoor

4.4/5

(210)

G2

4.0/5

(314)
Capterra

4.1/5

(174)

Company health

Employee growth

35% increase in the last year

No data

Web traffic

11% decrease in the last quarter

No data

Financing

September 2023 - $262M

No data

How do NinjaOne and Kaseya VSA compare in managing macOS devices?

Both NinjaOne and Kaseya VSA offer macOS management capabilities. However, Kaseya VSA users have reported that the initial setup of macOS agents requires engineer credentials, potentially posing a security concern. While specific details on NinjaOne's macOS agent deployment aren't available, no such concerns were highlighted in user reviews. Therefore, NinjaOne may offer a slightly smoother initial macOS onboarding experience. Both platforms offer core management features like patching and software deployment for macOS devices.

Which product, NinjaOne or Kaseya VSA, offers better mobile app functionality?

NinjaOne users report that its mobile app is "underwhelming" with limited functionality. While Kaseya's mobile app, Kaseya Fusion, integrates with BMS and provides access to various features, suggesting better mobile functionality than NinjaOne.

What are the advantages of NinjaOne?

NinjaOne is praised for its ease of initial setup and implementation, clear dashboard overview of device status, excellent customer support, and robust yet simple remote access tools. It appears to be a particularly good fit for small to medium-sized businesses, especially those in the software and IT industries.

What are the disadvantages of NinjaOne?

NinjaOne's documentation portal is considered cumbersome, its ticketing system has limited customization and seems geared towards smaller organizations, and its mobile app has limited functionality.

Alternatives to NinjaOne and Kaseya VSA

ManageEngine Endpoint Central

ManageEngine Endpoint Central is a one-stop shop for managing all your company's devices, including computers, smartphones, and tablets. It helps you automate routine tasks like installing software updates, distributing software, and monitoring device security, all from a central location. Endpoint Central can also manage mobile devices, enabling you to enforce security policies, configure Wi-Fi and email, and even lock or wipe a device remotely. This comprehensive tool supports Windows, Mac, and Linux operating systems, simplifying your IT management.

RMM Central

RMM Central is a comprehensive IT management solution designed specifically for Managed Service Providers (MSPs). It allows MSPs to monitor and manage the IT infrastructure of multiple clients from a single, centralized platform. RMM Central offers a range of features like patch management, remote access, and performance monitoring, aiming to simplify daily IT tasks. Its strength lies in providing a unified approach to IT management, helping MSPs reduce resource expenditure and maximize their return on investment.

Freshworks

Freshworks provides a suite of cloud-based tools designed to improve customer service and internal operations for businesses of all sizes. It offers various products, including helpdesk ticketing, live chat, call center management, IT service management, and customer relationship management (CRM). Freshworks aims to simplify complex business processes with its user-friendly software and focus on automation and AI. This can lead to better customer experiences and increased efficiency within your company.

SolarWinds Service Desk

SolarWinds Service Desk is a cloud-based platform designed to help businesses manage their IT support and assets. It's a one-stop shop for handling employee tech requests, tracking company equipment, and resolving technical issues. SolarWinds uses automation and smart technology to simplify IT tasks and can adapt to the changing needs of a growing business. It's known for being user-friendly and cost-effective, making it a solid choice for mid-sized companies looking to streamline their IT operations.

LinkEye

LinkEye is a cloud-based software designed to help businesses monitor the performance and reliability of their internet connections. It provides tools to track the speed and stability of your connections, identify potential issues, and ensure your internet service provider is meeting their agreed-upon service levels. LinkEye offers detailed reporting and analytics to help you understand your network performance and make informed decisions about your internet service. It's designed to be user-friendly and can be set up quickly.

Atera

Atera is an all-in-one IT management software that helps businesses monitor their networks, computers, and software. It provides tools for helpdesk ticketing, automated software patching, and remote access to devices for troubleshooting. Atera also boasts AI features that aim to speed up ticket resolution and automate tasks. It's designed to give you a central dashboard to oversee and manage your company's IT infrastructure.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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