Neon CRM vs DonorPerfect

by Gralio Feb 12, 2025

Neon CRM and DonorPerfect are both donor management solutions, but cater to different organizational needs. Neon CRM prioritizes ease of use and affordability, making it suitable for smaller nonprofits. DonorPerfect, while more expensive, offers advanced customization, reporting, and integrations for larger organizations requiring more complex functionalities.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 2476 reviews and 60 websites, saving 14 hours, 15 minutes of reading.

Neon CRM

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DonorPerfect

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About

Neon CRM is a cloud-based software designed to help nonprofits manage relationships with their donors and members. It offers tools to manage fundraising campaigns, events, email communications, and more. With its automation features, Neon CRM helps streamline tasks like email marketing, volunteer management, and payment processing, freeing up time for nonprofits to focus on their mission. It is suitable for small to midsize organizations looking for an all-in-one solution.

DonorPerfect is fundraising software designed to help nonprofits raise more money and manage their donors. It offers tools to manage donations, track donor relationships, send communications, and gain insights from data. DonorPerfect is known for its monthly giving features and integrates with popular platforms like Constant Contact. Over 50,000 nonprofits use DonorPerfect, reporting a 25% increase in funds raised in their first year.

Summary

Main difference

Neon CRM is a better choice for smaller nonprofits seeking an easy-to-use and affordable platform with comprehensive features. DonorPerfect is better suited for larger organizations needing robust reporting and integrations, willing to invest more for advanced capabilities.

Relative strengths of Neon CRM (compared to DonorPerfect)

Ease of Use: Neon CRM is known for its user-friendly interface, making it easier for staff to adopt and utilize.
Comprehensive Features: It offers a wide range of features covering core nonprofit needs, including fundraising, events, and email marketing.
Affordability: Neon CRM offers competitive pricing, making it accessible to smaller organizations with limited budgets.

Relative weaknesses of Neon CRM (compared to DonorPerfect)

Customer Support: Users have reported slower response times and limited support options compared to DonorPerfect.
Customization: While functional, Neon CRM offers less flexibility in customizing forms and templates than DonorPerfect.
Reporting: Although Neon CRM provides reports, DonorPerfect offers more robust and customizable reporting options for in-depth data analysis.

Who should use Neon CRM VS. DonorPerfect

Neon CRM is a user-friendly platform ideal for small to midsize nonprofits seeking to streamline donor management and fundraising. Users praise its comprehensive features, ease of use, and regular updates. However, some have noted slow customer support and difficulties with email template customization. Consider Neon CRM if your organization needs robust reporting, automated receipts, and online donation forms.

DonorPerfect is fundraising software designed to help non-profits raise more money. Users love its ease of use and excellent customer support. However, some find the reporting cumbersome and online forms clunky. It's ideal for small to mid-sized non-profits seeking streamlined fundraising and donor management, especially those in healthcare, education, media, and government/non-profit sectors. Over 50,000 nonprofits use DonorPerfect, reporting a 25% increase in funds raised in their first year.

Best for small to midsize nonprofits.
Ideal for nonprofits focused on donor management and fundraising.

Best for small to medium-sized nonprofits.
Ideal for nonprofits in healthcare, education, media, and especially government and non-profit sectors.

Neon CRM and DonorPerfect features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Donor retention reports

Supported

Neon CRM supports donor retention reports with various widgets and reports.

Supported

DonorPerfect offers comprehensive reports, including donor retention metrics and trend analysis.
Automated receipts

Supported

Neon CRM automatically generates and sends donation receipts.

Supported

DonorPerfect automatically generates and sends donation receipts via email or letter.
Personalized messaging

Partially supported

Neon CRM supports personalized messaging through donor segmentation and integrations with email marketing tools.

Supported

DonorPerfect allows personalized emails and letters using donor data and merge fields.
Email marketing & Newsletters

Supported

Neon CRM allows sending bulk emails and newsletters via its built-in platform.

Partially supported

DonorPerfect supports sending bulk emails and newsletters via integration with Constant Contact.
Pledge management

Supported

Neon CRM supports pledge management, including tracking and managing donor pledges.

Supported

DonorPerfect offers robust pledge management, including tracking, managing, and processing pledges.
Online donation forms

Supported

Neon CRM offers customizable multi-step donation forms with recurring giving options.

Supported

DonorPerfect allows creating and managing online donation forms with customization and reporting.

Qualities

Value and Pricing Transparency

+0.1

Neutral sentiment

+0.48

Rather positive sentiment
Customer Service

+0.3

Rather positive sentiment

+0.93

Strongly positive sentiment
Ease of Use

+0.57

Rather positive sentiment

+0.6

Rather positive sentiment
Reliability and Performance

+0.44

Rather positive sentiment

+0.72

Strongly positive sentiment
Ease of Implementation

+0.04

Neutral sentiment

-0.14

Neutral sentiment
Scalability

+0.2

Neutral sentiment

+0.23

Neutral sentiment

Neon CRM and DonorPerfect Pricing

No data

User sentiment

Neutral

+0.1

See full Pricing page

No data

User sentiment

Rather positive

+0.48

See full Pricing page

Neon CRM and DonorPerfect review insights

2400 reviews analysed from and

Users love

User-friendly interface, praised for ease of use and navigation.
Comprehensive features for managing donations, memberships, and events.
Regular platform updates and improvements based on user feedback.
Robust reporting capabilities, allowing for customized reports and data analysis.
Helpful training resources, including videos, webinars, and documentation.

Excellent customer support, readily available via phone and chat.
User-friendly interface, easy to navigate and learn.
Highly customizable with user-defined fields and screens.
Robust reporting capabilities, offering a wide range of data analysis.

Users dislike

Slow customer support response times, often requiring follow-up messages.
Difficulty customizing email templates and forms.
Neon Pay integration issues, including inaccurate recurring donations and difficulty changing checking account information.
Inconsistent duplicate account detection and merging, leading to manual cleanup.
Lack of phone support, with limited access even with paid plans.

Report creation is cumbersome and often requires support.
Online forms are not user-friendly and lack customization.
Integrating with third-party auction software can be problematic.
Occasional syncing issues with QuickBooks Online.

Neon CRM and DonorPerfect Ratings

G2

4.3/5

(319)
Capterra

4.4/5

(544)
Glassdoor

3.5/5

(70)

G2

4.4/5

(472)
Capterra

4.6/5

(1100)
TrustPilot

4.5/5

(76)

Company health

Employee growth

5% increase in the last year

No data

Web traffic

7% decrease in the last quarter

11% decrease in the last quarter

Financing

No data

How customizable are the online donation forms?

Neon CRM offers customizable multi-step donation forms with recurring giving options, while DonorPerfect's online donation forms offer customization and reporting, but user reviews indicate they lack user-friendliness and customization. Therefore, Neon CRM appears to provide more customizable donation forms.

Which product offers more robust and user-friendly reporting features?

DonorPerfect offers more robust and user-friendly reporting features. While Neon CRM is praised for its reporting capabilities, DonorPerfect receives higher praise for its robust reporting, offering a wide range of data analysis. However, it's worth noting that some users find DonorPerfect's report creation cumbersome. Neon CRM users, on the other hand, complain about other aspects of the software, but not specifically the difficulty of creating reports.

What are the advantages of Neon CRM?

Neon CRM is praised for its user-friendly interface and comprehensive features specifically designed for non-profit organizations, particularly for managing donations, memberships, and events. It also receives positive feedback for its regular platform updates and robust reporting capabilities. Users find the training resources helpful and appreciate the platform's focus on improving based on user feedback.

What are the disadvantages of Neon CRM?

Neon CRM users report slow customer support response times, difficulties customizing email templates and forms, and issues with the Neon Pay integration, including problems with recurring donations and updating payment information. Some users also mention inconsistencies with duplicate account detection, requiring manual cleanup, and a lack of phone support, even for paying customers.

Alternatives to Neon CRM and DonorPerfect

DonorDock

DonorDock is a donor management software designed for small to midsize nonprofits in the USA. It offers a user-friendly platform to manage contacts, donations, fundraising campaigns, and donor communications. Key features include online giving pages, email and text message marketing, reporting, and integrations with other tools. DonorDock stands out for its simplicity, transparent pricing with no platform fees, and strong customer support. It aims to streamline donor management, saving nonprofits time and money.

Virtuous

Virtuous is a cloud-based software platform designed for non-profit organizations to manage fundraising, donors, and marketing. It combines tools like customer relationship management (CRM), donation tracking, and email marketing in one place. Virtuous emphasizes personalized engagement with donors based on their data, allowing for targeted communication and tailored fundraising approaches. It offers analytics and reporting features to inform strategies and boasts integrations with other popular business tools. Virtuous aims to help non-profits of all sizes streamline operations, cultivate donor relationships, and grow their impact.

Keela

Keela is a donor management and fundraising software designed for nonprofits. It helps you manage donor information, track donations, and raise more money with tools like email marketing, online donation forms, and donor journey automation. Keela also provides insights into your fundraising performance with reporting and dashboards. It integrates with other tools you might already use, and its pricing is based on the number of contacts you have.

MonkeyPod

MonkeyPod is an all-in-one software platform designed specifically for nonprofits of all sizes. It combines essential tools like donor management, grant tracking, fundraising, email marketing, and accounting software into a single system. This allows you to manage contacts, track donations, create reports, automate tasks, and gain a clearer picture of your organization's overall performance. MonkeyPod offers unlimited data and users for a single price, making it a scalable solution as your organization grows.

QuickBooks Online

QuickBooks Online is cloud-based accounting software designed to help businesses manage their finances. It offers tools for tracking income and expenses, creating invoices, managing inventory, and generating financial reports. QuickBooks Online is primarily geared towards small to medium-sized businesses and offers a user-friendly interface for managing financial data.

Classy

Classy is a fundraising software platform designed for non-profit organizations. It helps you raise more money online through various features including tools for direct donations, crowdfunding, event management, and recurring giving. Classy aims to make it easier to engage with donors, create personalized giving experiences, and manage your fundraising efforts in one place. They emphasize data-driven tools and boast a high customer retention rate.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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