Neon CRM vs DonorDock

by Gralio Mar 04, 2025

Neon CRM and DonorDock are donor management solutions catering to nonprofits. Neon CRM is a feature-rich platform suitable for organizations with complex needs and integrations, while DonorDock prioritizes simplicity, affordability, and strong customer support for smaller nonprofits.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 1012 reviews and 60 websites, saving 6 hours, 7 minutes of reading.

Neon CRM

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DonorDock

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About

Neon CRM is a cloud-based software designed to help nonprofits manage relationships with their donors and members. It offers tools to manage fundraising campaigns, events, email communications, and more. With its automation features, Neon CRM helps streamline tasks like email marketing, volunteer management, and payment processing, freeing up time for nonprofits to focus on their mission. It is suitable for small to midsize organizations looking for an all-in-one solution.

DonorDock is a donor management software designed for small to midsize nonprofits in the USA. It offers a user-friendly platform to manage contacts, donations, fundraising campaigns, and donor communications. Key features include online giving pages, email and text message marketing, reporting, and integrations with other tools. DonorDock stands out for its simplicity, transparent pricing with no platform fees, and strong customer support. It aims to streamline donor management, saving nonprofits time and money.

Summary

Main difference

Neon CRM offers a wider range of features and integrations, making it suitable for nonprofits with complex needs. DonorDock prioritizes simplicity, affordability, and excellent customer support, making it ideal for smaller nonprofits seeking an easy-to-use platform.

Relative strengths of Neon CRM (compared to DonorDock)

Wider range of features, including comprehensive reporting and automation tools.
Integrates with various third-party applications.
Suitable for both small and medium-sized nonprofits.

Relative weaknesses of Neon CRM (compared to DonorDock)

More expensive than DonorDock, especially for larger organizations.
Some users report slow customer support response times.
Can be complex to learn and navigate initially.

Who should use Neon CRM VS. DonorDock

Neon CRM is a user-friendly platform ideal for small to midsize nonprofits seeking to streamline donor management, fundraising, and communications. Users praise its comprehensive features and reporting capabilities. However, some have noted slow customer support and difficulties with email template customization. Consider Neon CRM if your organization needs robust reporting and integrated fundraising tools, but be prepared for potential support challenges.

DonorDock is a user-friendly donor management software ideal for small to midsize nonprofits. Users praise its intuitive interface, robust reporting, and affordable pricing with no platform fees. However, some users mention limitations in website development flexibility and data field customization. If your organization seeks a simple, cost-effective solution for managing donors and fundraising, DonorDock could be a good fit.

Best for small to medium-sized nonprofits (1-1000 employees).
Excellent fit for Non-profit & Government organizations.

Best for small to midsize nonprofits (1-1000 employees) in the USA.
Specifically designed for nonprofit organizations.

Neon CRM and DonorDock features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Donor management

Supported

Neon CRM offers a single platform for emailing, fundraising, texting, and stewarding donors.

Supported

DonorDock simplifies donor management with email, fundraising, texting, and donor stewardship on one platform.
Unlimited fundraising

Supported

Neon CRM supports unlimited fundraising campaigns and data management, but not necessarily unlimited funds raised.

Supported

DonorDock supports unlimited fundraising campaigns and donation pages.
No contracts, cancel anytime

Not supported

Neon CRM does not explicitly offer no-contract subscriptions and cancellation might incur penalties.

Supported

DonorDock offers flexible pricing with no contracts and allows cancellation anytime.
Quick data migration

Partially supported

Neon CRM offers data migration tools but doesn't guarantee completion within two weeks.

Supported

DonorDock facilitates data migration in under two weeks with support.
Donor retention reports

Supported

Neon CRM supports donor retention reports with various widgets and reports.

Supported

DonorDock supports generating reports with donor retention rates and trends.
Email marketing & Newsletters

Supported

Neon CRM allows sending bulk emails and newsletters via its built-in platform.

Supported

DonorDock supports sending bulk emails and newsletters to donors via built-in features.

Qualities

Value and Pricing Transparency

No data

No data
Customer Service

No data

No data
Ease of Use

No data

No data
Reliability and Performance

No data

No data
Ease of Implementation

No data

No data
Scalability

No data

No data

Neon CRM and DonorDock Pricing

No data

See full Pricing page

DonorDock offers a CRM and fundraising platform for nonprofits. They provide a free plan for up to 1 user and paid plans with unlimited users. The platform includes online giving, donor management, donor outreach, and integrations. They offer a 90-day money-back guarantee.

Plans

See full Pricing page

Neon CRM and DonorDock review insights

Users love

User-friendly interface, praised for ease of use and navigation.
Comprehensive features for managing donations, memberships, and events.
Regular platform updates and improvements based on user feedback.
Robust reporting capabilities, allowing for customized reports and data analysis.
Helpful training resources, including videos, webinars, and documentation.

User-friendly interface and easy navigation.
Excellent and responsive customer support.
Transparent and affordable pricing with no platform fees.
Seamless integration with Stripe and PayPal.
Helpful "smart response" and "nudges" features.
Robust reporting features for donations and donor activity.
Effective email marketing tools and customizable templates.
Easy data import and implementation process.
Helpful training videos and resources.

Users dislike

Slow customer support response times, often requiring follow-up messages.
Difficulty customizing email templates and forms.
Neon Pay integration issues, including inaccurate recurring donations and difficulty changing checking account information.
Inconsistent duplicate account detection and merging, leading to manual cleanup.
Lack of phone support, with limited access even with paid plans.

Limited website development flexibility and responsiveness.
10-digit text-to-give number is cumbersome.
Lacks customizable pipelines for tracking relationships.
Limited customization options for data fields.
Limited email marketing features compared to dedicated email marketing platforms.
Donor login page is only available for monthly donors.
Event management and ticketing requires a separate system.
Some reporting limitations and minor bugs.
Inaccurate duplicate contact merging.

Neon CRM and DonorDock Ratings

G2

4.3/5

(319)
Capterra

4.4/5

(544)
Glassdoor

3.5/5

(70)

G2

4.8/5

(135)
Capterra

4.8/5

(30)

Company health

Employee growth

5% increase in the last year

No change in the last year

Web traffic

7% decrease in the last quarter

91% increase in the last quarter

Financing

No data

How do Neon CRM and DonorDock compare in customer support responsiveness?

Neon CRM users frequently report slow customer support response times, often requiring follow-up communications, and a lack of phone support. Conversely, DonorDock is praised for its excellent and responsive customer support. Therefore, DonorDock appears to offer superior customer support responsiveness compared to Neon CRM.

Which product best integrates with existing email marketing platforms?

Neon CRM offers more robust email marketing features compared to DonorDock. While DonorDock has basic email capabilities, user reviews indicate its limitations compared to dedicated email marketing platforms. Neon CRM, on the other hand, provides built-in email marketing and newsletter tools, making it potentially better suited for organizations with more complex email marketing needs.

What are the advantages of Neon CRM?

Neon CRM offers a comprehensive suite of features specifically designed for non-profit organizations, including donor management, fundraising campaign management, event management, email marketing, and reporting. Its robust reporting capabilities allow for in-depth analysis of donor behavior and campaign effectiveness. Furthermore, Neon CRM benefits from regular platform updates and improvements based on user feedback, ensuring the software evolves to meet the changing needs of its users.

What are the disadvantages of Neon CRM?

Neon CRM users report slow customer support, difficulties customizing emails and forms, and issues with the Neon Pay integration, including problems with recurring donations. Some users also mention inconsistencies with duplicate account detection, requiring manual cleanup, and a lack of phone support options.

Alternatives to Neon CRM and DonorDock

DonorPerfect

DonorPerfect is fundraising software designed to help nonprofits raise more money and manage their donors. It offers tools to manage donations, track donor relationships, send communications, and gain insights from data. DonorPerfect is known for its monthly giving features and integrates with popular platforms like Constant Contact. Over 50,000 nonprofits use DonorPerfect, reporting a 25% increase in funds raised in their first year.

Bloomerang

Bloomerang is a donor management software designed for small and medium-sized nonprofits. It offers tools to manage donor data, track donations, and engage with supporters. Bloomerang aims to help nonprofits improve donor retention, simplify fundraising efforts, and streamline operations. Key features include a donor database, online fundraising tools, volunteer management, reporting and analytics, and integrations with other platforms. Bloomerang is designed to be user-friendly and specifically tailored to the needs of nonprofits.

iMIS

iMIS by Advanced Solutions International is a cloud-based software designed to manage the unique needs of associations, unions, and non-profits. It provides tools to manage members, donors, fundraising, and day-to-day operations. iMIS offers dashboards and reporting, integration options, and website management capabilities. Built on Microsoft Azure, it promises data security and reliable performance. iMIS aims to be a comprehensive solution, adaptable for organizations of different sizes and growth stages.

Virtuous

Virtuous is a cloud-based software platform designed for non-profit organizations to manage fundraising, donors, and marketing. It combines tools like customer relationship management (CRM), donation tracking, and email marketing in one place. Virtuous emphasizes personalized engagement with donors based on their data, allowing for targeted communication and tailored fundraising approaches. It offers analytics and reporting features to inform strategies and boasts integrations with other popular business tools. Virtuous aims to help non-profits of all sizes streamline operations, cultivate donor relationships, and grow their impact.

Bonterra Guided Fundraising (formerly Network for Good)

Bonterra Guided Fundraising is a comprehensive fundraising and donor management software designed for small to medium-sized nonprofits. It provides tools to manage donors, track donations, communicate effectively, and streamline fundraising efforts all within a single platform. This all-in-one approach eliminates the need for multiple software solutions, simplifying operations and reducing administrative burden. Bonterra Guided Fundraising focuses on making fundraising more efficient and effective, helping nonprofits build stronger relationships with donors and ultimately, advance their missions.

QuickBooks Online

QuickBooks Online is cloud-based accounting software designed to help businesses manage their finances. It offers tools for tracking income and expenses, creating invoices, managing inventory, and generating financial reports. QuickBooks Online is primarily geared towards small to medium-sized businesses and offers a user-friendly interface for managing financial data.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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