Jotform vs Microsoft Forms

by Gralio Mar 12, 2025

Jotform and Microsoft Forms are both online form builders, but Jotform provides greater flexibility and integration options, while Microsoft Forms offers a more streamlined experience within the Microsoft 365 environment. Jotform suits businesses needing advanced features and diverse integrations, while Microsoft Forms is better for simpler data collection within the Microsoft ecosystem.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 5006 reviews and 60 websites, saving 1 day, 4 hours, 18 minutes of reading.

Jotform

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Microsoft Forms

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About

Jotform is a popular online form builder that lets you create and publish various digital forms, from surveys and contact forms to payment and application forms. Used by millions, Jotform offers over 10,000 pre-built templates and integrates with numerous business apps like Salesforce and CRMs. It's known for its ease of use, design flexibility, and ability to streamline data collection for businesses of all sizes.

Microsoft Forms is an online tool for creating surveys, quizzes, and polls. It's particularly useful for gathering information and feedback. With customizable templates and various question types, you can tailor forms to your needs. Results are easily viewable and can be analyzed within the platform. Part of the Microsoft 365 suite, it integrates seamlessly with other Microsoft products.

Summary

Main difference

Jotform offers extensive form customization and a broader range of integrations, making it ideal for businesses needing diverse form types and workflow automation. Microsoft Forms excels in its seamless integration with the Microsoft 365 suite, making it a practical choice for businesses heavily reliant on the Microsoft ecosystem and needing basic data collection.

Relative strengths of Jotform (compared to Microsoft Forms)

Wider selection of form templates and elements: Jotform offers over 10,000 templates and numerous widgets, providing more design flexibility than Microsoft Forms.
Extensive integrations: Jotform integrates with a wider array of third-party apps, including Salesforce, CRMs, and payment gateways, exceeding Microsoft Forms' integrations.
Advanced form features: Jotform offers features like conditional logic, payment collection, and e-signatures, which are not as readily available in Microsoft Forms.

Relative weaknesses of Jotform (compared to Microsoft Forms)

Cost: Jotform's free plan is more limited than Microsoft Forms', especially regarding submissions, potentially leading to higher costs for larger data collection needs.
Simpler Microsoft 365 integration: Microsoft Forms' seamless integration with the Microsoft ecosystem (Excel, Teams, SharePoint) simplifies data analysis and collaboration for users already within that environment.
Less intuitive interface: While Jotform offers extensive customization, some users might find Microsoft Forms' simpler interface easier to navigate, especially for basic form creation.

Who should use Jotform VS. Microsoft Forms

Jotform is a user-friendly online form builder ideal for businesses of all sizes. With 10,000+ templates, it simplifies creating various forms, from surveys to payment forms. Users praise its intuitive interface and integrations but note limitations on the free plan. Jotform excels at streamlining data collection and automating workflows.

Microsoft Forms simplifies data collection with easy-to-create surveys, quizzes, and polls. Seamless Microsoft 365 integration streamlines workflows. Users praise its user-friendly interface and real-time collaboration features, while some note limitations in customization and advanced analytics.

Ideal for businesses of all sizes needing online forms for data collection and workflow automation.
Suitable for most industries, including Healthcare, Finance, Retail, and more.

Ideal for businesses and educational institutions of all sizes.
Suitable for various sectors, including healthcare, finance, education, and more.

Jotform and Microsoft Forms features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Form templates

Supported

Jotform offers a vast selection of customizable form templates.

Supported

Microsoft Forms offers various form templates for quick start.
Variety of forms

Supported

Jotform allows creating various forms such as surveys, polls, quizzes, and order forms.

Partially supported

Microsoft Forms supports surveys, polls, quizzes, and questionnaires, but not order or contact forms.
Drag and drop builder

Supported

Jotform offers a drag and drop builder for easy form creation.

Partially supported

Microsoft Forms allows dragging and dropping to reorder questions, but not to add new elements.
E-Forms

Supported

Jotform supports managing and sending electronic forms, including signatures, for onboarding.

Supported

Microsoft Forms supports creating, managing, and sending electronic forms, suitable for onboarding.
Auto-fill Forms

Supported

Jotform offers auto-filling via its prefill feature, requiring some manual setup.

Partially supported

Microsoft Forms can pre-fill responses and import data, but auto-population requires third-party tools.
Pre-designed templates

Supported

Jotform offers over 10,000 pre-designed templates for various purposes.

Supported

Microsoft Forms offers various ready-to-use templates.

Qualities

Value and Pricing Transparency

-0.19

Neutral sentiment

+1

Strongly positive sentiment
Customer Service

+0.39

Rather positive sentiment

No data
Ease of Use

+0.91

Strongly positive sentiment

+1

Strongly positive sentiment
Reliability and Performance

+0.52

Rather positive sentiment

+0.33

Rather positive sentiment
Ease of Implementation

+0.79

Strongly positive sentiment

+0.8

Strongly positive sentiment
Scalability

+0.07

Neutral sentiment

No data

Jotform and Microsoft Forms Pricing

Jotform offers a free Starter plan and paid plans suitable for various users, from individuals to large organizations. Paid plans include Bronze, Silver, and Gold, each with increasing limits on submissions, storage, and features. An Enterprise plan is also available with custom pricing and features tailored to large organizations. Jotform does not offer a free trial, but users can start with the free Starter plan and upgrade as needed. A yearly subscription offers savings compared to monthly subscriptions.

Plans

User sentiment

Neutral

-0.19

See full Pricing page

Pricing information could not be retrieved.

User sentiment

Strongly positive

See full Pricing page

Jotform and Microsoft Forms review insights

5006 reviews analysed from and

Users love

Easy to use, intuitive drag and drop interface
Highly customizable forms with a variety of templates and widgets
Seamless integration with popular business apps like Google Sheets and Zapier
Responsive customer support with a helpful knowledge base

Easy to use and create forms quickly.
Seamless integration with other Microsoft 365 products (Excel, Teams, SharePoint).
User-friendly interface; intuitive and accessible for beginners.
Real-time collaboration and response tracking.
Free to use with most Microsoft 365 subscriptions.

Users dislike

The free plan is limited, with a low monthly submission limit
The mobile app is a bit underwhelming
The PDF editor could use more features
Occasional glitches and bugs reported, especially with the mobile app

Limited customization options, especially for design and branding.
Limited offline functionality; requires internet connection for most tasks.
Basic reporting and analytics; lacks advanced analysis features.
Limited question types compared to dedicated survey platforms.
Occasional syncing issues with Excel and other Microsoft products.

Jotform and Microsoft Forms Ratings

G2

4.7/5

(2557)
Capterra

4.7/5

(1965)
Glassdoor

4.2/5

(151)

G2

4.4/5

(364)
Capterra

4.6/5

(120)

Company health

Employee growth

25% increase in the last year

3% increase in the last year

Web traffic

20% decrease in the last quarter

3% decrease in the last quarter

Financing

No data

How important is deep integration with other Microsoft products?

Deep integration with other Microsoft products is a significant advantage for Microsoft Forms, especially for businesses heavily reliant on the Microsoft 365 ecosystem. This integration allows for seamless data transfer, collaboration, and workflow automation within the familiar Microsoft environment. While Jotform offers broader third-party integrations, the tight integration with Microsoft products makes Forms a compelling choice for organizations prioritizing that specific interoperability.

Which platform offers more flexibility for complex form creation?

Jotform offers more flexibility for complex form creation. It provides a drag-and-drop builder, over 10,000 templates, and a wider variety of form types (surveys, polls, quizzes, order forms, etc.) compared to Microsoft Forms' more basic templates and focus on surveys, quizzes, and polls. While Microsoft Forms integrates well within the Microsoft 365 suite, Jotform's extensive template library and feature set give it the edge for complex form building.

What are the advantages of Jotform?

Jotform offers a wider variety of form types and over 10,000 pre-built templates, providing greater flexibility and design options compared to Microsoft Forms. It also integrates with a broader range of business apps like Salesforce and CRMs, extending its functionality for data collection and workflow automation. While Microsoft Forms benefits from seamless integration within the Microsoft 365 suite, Jotform's extensive template library and third-party integrations make it more versatile for diverse business needs.

What are the disadvantages of Jotform?

Jotform users have reported occasional glitches and bugs, particularly with the mobile app. The free plan has limitations, including a low monthly submission limit. Some users also find the PDF editor and mobile app to be lacking in features.

Alternatives to Jotform and Microsoft Forms

Tally

Tally is a free online form builder that lets you create unlimited forms and collect unlimited responses. It's known for being user-friendly, similar to working with a document. You can create various forms like surveys, quizzes, and contact forms, with features like payment collection, logic, and design customization. Tally is privacy-focused, GDPR compliant, and integrates with tools like Google Sheets, Notion, and Zapier. While free for unlimited use with basic branding, a paid Pro version offers additional features and removes Tally branding.

SurveySparrow

SurveySparrow is a survey and experience management platform designed for businesses of all sizes. It helps you create engaging, mobile-friendly surveys like traditional questionnaires, chat-like conversations, and 360° assessments. The platform offers robust reporting and analytics tools to understand customer and employee feedback. SurveySparrow focuses on ease of use with features like a drag-and-drop survey builder, pre-made templates, and integrations with popular business apps. It aims to increase survey response rates and provide actionable insights to improve customer and employee experiences.

Connecteam

Connecteam is an all-in-one employee management app designed for businesses with many deskless employees. It helps you manage daily tasks, schedules, and internal communication all in one place. Features include scheduling and time tracking, task management, communication tools, employee training, and recognition programs. Connecteam is designed to be user-friendly and accessible on mobile devices. It aims to simplify management, improve employee engagement, and increase operational efficiency. Connecteam offers a free plan for up to 10 users, making it accessible for small businesses.

Zigpoll

Zigpoll is a survey platform designed for businesses to collect customer feedback. It allows you to create and send surveys through your website, email, and SMS. Zigpoll offers customizable survey templates, various question formats, and AI-powered analytics to understand customer responses and identify trends. It integrates with popular business tools and offers a free plan for basic needs.

SurveyMonkey

SurveyMonkey is a survey platform used by businesses of all sizes to collect and analyze feedback. You can create surveys from scratch or use templates for customer satisfaction, employee engagement, and more. SurveyMonkey offers AI-powered features to help you create effective surveys, understand the results, and gain actionable insights. It integrates with other business apps you may already use. There are different pricing plans, including options for teams.

Jotform Mobile Forms

Jotform Mobile Forms lets you create and use powerful forms on your phone or tablet, even without internet access. It offers advanced features like collecting signatures, scanning barcodes, and accepting payments. You can track responses, assign forms to your team, and streamline data collection for things like inspections, surveys, or customer feedback. Jotform Mobile Forms helps businesses move away from paper forms and improve efficiency.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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