Justworks vs Inova Payroll

by Gralio Apr 17, 2025

Justworks and Inova Payroll cater to different HR needs. Justworks simplifies HR with its PEO service, best suited for small businesses desiring a hands-off approach. Inova Payroll provides a more customizable solution, appealing to mid-sized businesses that prefer a flexible system and are comfortable managing more HR tasks in-house.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 1894 reviews and 30 websites, saving 10 hours, 46 minutes of reading.

Logo of Justworks
Logo of Inova Payroll

About

Justworks is an all-in-one HR platform designed for small to mid-sized businesses in the USA. It simplifies HR tasks by offering payroll, benefits administration, compliance support, and HR tools within a single platform. Justworks acts as a PEO (Professional Employer Organization), meaning they handle employer-related responsibilities like payroll taxes and filings, allowing you to focus on managing and growing your team.
Inova Payroll is a cloud-based HR and payroll software designed for mid-sized businesses in various industries across the US. It offers a comprehensive suite of tools, including payroll, HR, benefits administration, time and attendance tracking, recruiting and onboarding, and compliance reporting, all within a single platform. Inova Payroll focuses on automating tasks, improving efficiency, and providing excellent customer support. It stands out for its user-friendliness, flexibility, and transparency, allowing businesses to manage their HR and payroll processes more effectively.

Summary

Main difference
Justworks excels as a PEO (Professional Employer Organization) handling employer responsibilities like payroll taxes, ideal for small businesses wanting a hands-off approach. Inova Payroll offers more flexible and customizable HR and payroll software suitable for mid-sized businesses comfortable managing some HR tasks themselves.

Relative strengths of Justworks (compared to Inova Payroll)

  • PEO Service: Justworks acts as a PEO, handling employer-related responsibilities, simplifying HR for small businesses.

  • Ease of Use: Justworks receives higher ratings for ease of use, making it more user-friendly for less experienced HR teams.

  • Transparent Pricing: Justworks is praised for its transparent pricing model, reducing the risk of unexpected costs.

Relative weaknesses of Justworks (compared to Inova Payroll)

  • Cost for Part-Time Employees: Justworks pricing can be high for part-time employees.

  • Limited Benefit Options: Users report limited benefit options compared to other PEOs.

  • Limited Proactive Service: Justworks has some negative feedback regarding proactive service after onboarding.

Who is using Justworks and Inova Payroll?

Ollie Forsyth
New Economies Founder
Clara Ma
'Ask a Chief of Staff' Founder
Wiz
VP Product at Miro
Adam Robinson
CEO @ Retention.com & RB2B
Puzzle.io
Automated bookkeeping; General Catalyst portfolio
No data

Who should use Justworks VS. Inova Payroll

Justworks is a user-friendly HR platform ideal for small to medium-sized businesses in the USA. It simplifies payroll, benefits, and HR compliance. Users praise its transparent pricing and intuitive interface, while some note high fees for part-time employees and limited benefit options. Justworks excels at streamlining core HR tasks, freeing up time for business growth.

Inova Payroll offers a user-friendly platform for mid-sized businesses seeking comprehensive HR and payroll solutions. Users praise its responsive customer support and flexible features. While some find initial setup complex and navigation challenging, many appreciate the accurate payroll processing and unified platform. Consider Inova Payroll if your company needs robust HR and payroll management in one place.

  • Ideal for small to medium-sized businesses (1-1000 employees) in the US.

  • Suitable for businesses across various industries, including Healthcare, Finance, and Tech.

  • Ideal for mid-sized businesses (101-1000 employees), also suitable for larger enterprises.

  • Suitable for a wide range of industries, particularly strong in Professional Services, Healthcare, and Manufacturing.

Justworks and Inova Payroll features

Supported
Partially supported
Not supported
Type in the name of the feature or in your own words tell us what you need

  • Mobile payroll
    Supported

    Employees can access payroll information via the Justworks mobile app.

    Supported

    Employees can access payroll information on their mobile devices, but the app availability and user experience may vary.

  • Payroll integration
    Partially supported

    Justworks integrates with payroll systems and likely supports automatic deduction transfers.

    Partially supported

    Inova Payroll might support payroll integration for benefit deductions via integrations, but it's not explicitly stated.

  • Mobile onboarding
    Not supported

    Justworks does not support mobile onboarding.

    Supported

    Inova Payroll offers mobile onboarding for new hires to complete documents electronically.

Qualities

  • Value and Pricing Transparency
    +0.35
    Rather positive sentiment
    No data
  • Customer Service
    +0.8
    Strongly positive sentiment
    +0.9
    Strongly positive sentiment
  • Ease of Use
    +0.95
    Strongly positive sentiment
    +0.66
    Rather positive sentiment
  • Reliability and Performance
    +0.69
    Rather positive sentiment
    +0.56
    Rather positive sentiment
  • Ease of Implementation
    +0.68
    Rather positive sentiment
    -0.33
    Rather negative sentiment
  • Scalability
    +0
    Neutral sentiment
    No data

Justworks and Inova Payroll Pricing

Justworks offers payroll software and HR services, including health insurance options.
Plans

User sentiment

Rather positive
+0.35

See full Pricing page

No data

User sentiment

Strongly positive
+1
We couldn't find a pricing page for Inova Payroll.

Justworks and Inova Payroll review insights

1881 reviews analysed from and

Users love

  • Transparent pricing model with no hidden fees
  • Easy-to-use platform and intuitive interface for admins and employees
  • Responsive and helpful customer support for general inquiries
  • Facilitates access to competitive benefits, especially for small businesses
  • Provides valuable online resources for HR management and compliance
  • Responsive and helpful customer support, consistently praised.
  • User-friendly interface for basic payroll functions.
  • Flexible system with customizable options.
  • Comprehensive features covering HR, payroll, and benefits.
  • Accurate and reliable payroll processing.

Users dislike

  • High fees for part-time employees, disproportionate to services
  • Limited benefit options, especially considering PEO size
  • Health insurance premiums can be very high and increase significantly year over year
  • Limited proactive service and support after onboarding; customer support quality has decreased
  • Payroll funding requires almost a week in advance, impacting smaller businesses' cash flow
  • Difficult to navigate certain areas of the platform.
  • Occasional system latency, especially around holidays.
  • Initial setup can be complex.
  • Limited integrations with other accounting software.
  • Some reporting features require specific training or assistance.

Justworks and Inova Payroll Ratings

  • G2
    4.6/5
    (661)
  • Capterra
    4.6/5
    (675)
  • Glassdoor
    3.6/5
    (372)
  • G2
    4.3/5
    (545)
  • Glassdoor
    4.3/5
    (51)

Company health

Employee growth

5% increase in the last year
10% increase in the last year

Web traffic

17% decrease in the last quarter
110% increase in the last quarter

Financing

May 2023 - $160M
May 2017 - $1M

How easy is Justworks to use for small business owners with limited HR experience?

Justworks receives a high rating for ease of use (0.95) and is specifically designed for small businesses with features like streamlined onboarding and mobile payroll access. User reviews praise its intuitive interface and transparent pricing, suggesting it's a good fit for owners with limited HR experience. While some users mention a decline in customer support quality after onboarding, the initial ease of use combined with readily available resources likely mitigates the impact for new users.

Which product offers better customer support responsiveness for complex payroll issues?

Inova Payroll appears to offer better customer support responsiveness for complex payroll issues. While Justworks receives positive feedback for general inquiries, users report a decline in support quality after onboarding and for more complex issues. Inova, however, is consistently praised for its responsive and helpful customer support across the board.

What are the advantages of Justworks?

Justworks offers a comprehensive, all-in-one HR platform that simplifies payroll, benefits administration, and compliance, especially for small to medium-sized businesses. Its transparent pricing model and easy-to-use interface are frequently praised. Acting as a PEO, Justworks handles employer-related responsibilities, freeing up businesses to focus on growth. Users also highlight Justworks' helpful customer support and its facilitation of access to competitive benefits.

What are the disadvantages of Justworks?

Justworks' disadvantages include high fees for part-time employees, limited benefit options compared to other PEOs, potentially high and increasing health insurance premiums, a decline in customer support quality after onboarding, and a payroll funding process requiring nearly a week in advance, which can negatively impact smaller businesses' cash flow.

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Page co-authored by
MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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