Jira vs BugHerd

by Gralio Feb 10, 2025

Jira and BugHerd cater to different needs. Jira excels in comprehensive project management, while BugHerd simplifies website feedback. Choose Jira for robust project tracking and reporting, and BugHerd for streamlined website issue management.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 5065 reviews and 60 websites, saving 1 day, 4 hours, 38 minutes of reading.

Logo of Jira
Logo of BugHerd

About

Jira is a popular work management tool from Atlassian used by teams of all sizes to track tasks and projects. It helps organize, prioritize, and track work progress through customizable workflows, boards, and reporting features. Although highly configurable and initially popular for software development, Jira is now used by various teams for project management, bug tracking, and issue resolution.
BugHerd simplifies website feedback and bug tracking. It allows teams and clients to pinpoint issues directly on a webpage like using virtual sticky notes. This visual approach eliminates vague feedback, saving time and confusion. BugHerd also offers task management features and integrates with popular tools like Slack and Jira, streamlining your workflow. It's a popular choice for web development agencies, marketing teams, and in-house project management for its user-friendly interface and efficient feedback loop.

Summary

Main difference
Jira is a powerful project management tool suitable for various teams, while BugHerd specializes in streamlining website feedback and bug tracking, making it ideal for web development and marketing teams.

Relative strengths of Jira (compared to BugHerd)

  • Jira offers highly customizable workflows and boards suitable for complex projects.

  • Jira provides robust reporting features and dashboards for in-depth analysis.

  • Jira seamlessly integrates with other Atlassian tools like Confluence and Bitbucket.

Relative weaknesses of Jira (compared to BugHerd)

  • Jira's complex interface can be overwhelming for new users and requires a steep learning curve.

  • Jira can experience slow loading times, especially with large projects.

  • Jira's notification system can be overwhelming and difficult to manage.

Who is using Jira and BugHerd?

Justin Ashby
Head of Marketing at Glyphic
Piotr Smolen
CEO at symmetrical.ai
No data

Who should use Jira VS. BugHerd

Jira is a versatile work management tool ideal for teams of all sizes. Users praise its customizable workflows and agile project management capabilities. However, some find the interface complex and the learning curve steep. Consider Jira if your team needs robust project tracking and reporting, especially if you're in software development. If ease of use is a top priority, explore alternatives like Asana or ClickUp.

BugHerd is a visual feedback and bug tracking tool that simplifies website feedback. Its intuitive interface allows teams and clients to pinpoint issues directly on a webpage, saving time and confusion. Users love its ease of use and visual feedback features. However, some find the search functionality clunky and email notifications lacking customization. It's best for small to medium businesses.

  • Best for small, medium, and enterprise companies.

  • Ideal for software, IT, and telecom companies, but suitable for various other industries.

  • Best for small to medium-sized businesses, especially web development agencies and marketing teams.

  • Ideal for e-commerce, retail, manufacturing, education, real estate, media, software, government, marketing, professional services, and automotive industries.

Jira and BugHerd features

Supported
Partially supported
Not supported
Type in the name of the feature or in your own words tell us what you need

  • Website Annotations
    Partially supported

    Jira supports website annotations via third-party integrations like BugHerd.

    Supported

    BugHerd allows clients to pin feedback directly onto website elements.

  • Design Feedback
    Partially supported

    Jira supports design feedback via integrations with other tools like Miro.

    Supported

    BugHerd simplifies design feedback by allowing comments directly on designs, websites, and other files.

  • Real-time collaboration
    Partially supported

    Jira offers real-time notifications and basic concurrent editing but not simultaneous co-editing.

    Supported

    BugHerd allows multiple users to collaborate on the same project simultaneously.

  • Project management integrations
    Supported

    Jira supports project management integrations with tools like Trello, Asana, and others through various integrations and add-ons available in the Atlassian Marketplace.

    Supported

    BugHerd integrates with Jira, Trello, Asana and more.

  • Customizable workflows
    Supported

    Jira supports customizable workflows to configure issue workflows to match the team's process.

    Supported

    BugHerd allows customization of workflows for each project.

  • Issue history tracking
    Supported

    Jira supports issue history tracking, including status changes, comments, and assignments, both through its built-in features and through additional apps available on the Atlassian Marketplace.

    Supported

    BugHerd provides issue history, including status, comments and assignments.

Qualities

  • Value and Pricing Transparency
    -0.51
    Rather negative sentiment
    No data
  • Customer Service
    +0.04
    Neutral sentiment
    +1
    Strongly positive sentiment
  • Ease of Use
    +0.47
    Rather positive sentiment
    +1
    Strongly positive sentiment
  • Reliability and Performance
    +0.29
    Neutral sentiment
    +0.71
    Strongly positive sentiment
  • Ease of Implementation
    +0
    Neutral sentiment
    +1
    Strongly positive sentiment
  • Scalability
    +0.12
    Neutral sentiment
    +1
    Strongly positive sentiment

Jira and BugHerd Pricing

No data

User sentiment

Rather negative
-0.49
We couldn't find a pricing page for Jira.
BugHerd offers a 14-day free trial and doesn't have a free plan. Additional members can be added for $80/year each. All plans include unlimited feedback, projects, and client users. They support feedback on websites, Figma designs, PDFs, and images, and offer integrations with various tools.
Plans

User sentiment

Strongly positive
+1

See full Pricing page

Jira and BugHerd review insights

5065 reviews analysed from and

Users love

  • Highly customizable workflows and boards.
  • Excellent for Agile project management, with Scrum and Kanban boards.
  • Seamless integrations with other tools like Confluence and Slack.
  • Robust reporting features and dashboards.
  • Detailed issue tracking and task management.
  • BugHerd’s intuitive interface is praised for its user-friendliness and ease of use for both technical and non-technical users.
  • The visual feedback feature, allowing users to pinpoint issues directly on a webpage, is highly acclaimed.
  • The tool’s ability to capture screenshots and screen recordings is highly valued, simplifying bug reporting.
  • Users appreciate the seamless integration with project management tools like Slack and Jira.
  • BugHerd is commended for its efficiency in streamlining website feedback and bug tracking, saving time and reducing confusion.

Users dislike

  • Complex interface can be overwhelming for new users.
  • Steep learning curve, especially for beginners.
  • Slow loading times, especially with large projects.
  • Mobile app could be improved.
  • Notification system can be overwhelming.
  • Email notifications are frequently mentioned as being lacking in customization, leading to either over-notification or under-notification.
  • Many users express frustration with the search and filtering functionality, describing it as clunky and difficult to use.
  • Limited customization options for the notification system.
  • The inability to attach images to comments is a recurring request.
  • The lack of a dedicated internal inbox leads to BugHerd notifications cluttering email inboxes.

Jira and BugHerd Ratings

  • G2
    4.3/5
    (2553)
  • Capterra
    4.4/5
    (2350)
  • Glassdoor
    3.9/5
    (2788)
  • G2
    4.8/5
    (143)
  • Capterra
    4.7/5
    (63)

Company health

Employee growth

No data
21% increase in the last year

Web traffic

No data
2% decrease in the last quarter

Financing

No data
May 2014 - $2M

How important is visual, in-page feedback for your team?

Visual, in-page feedback is very important. BugHerd's core functionality centers around this, directly addressing the team's need for clear and contextual feedback. While Jira offers robust issue tracking, BugHerd's visual approach simplifies and streamlines the feedback process, potentially saving time and reducing ambiguity.

Which product better integrates with your existing workflows?

BugHerd better integrates with existing workflows because it specifically mentions integrations with popular tools like Slack and Jira. Since Jira is part of our existing workflow, this direct integration is beneficial. While Jira is highly configurable and can integrate with other tools, BugHerd's focus on website feedback and its stated integration makes it a smoother addition to our current process.

What are the advantages of Jira?

Jira's advantages include its highly customizable workflows and boards, making it adaptable to various project management styles. Its robust reporting features and dashboards offer valuable insights into project progress and team performance. Jira's seamless integration with other Atlassian tools like Confluence and various third-party applications enhances collaboration and streamlines workflows. It's particularly well-suited for Agile project management with dedicated Scrum and Kanban boards. Finally, its comprehensive issue tracking and task management capabilities facilitate detailed progress monitoring and efficient issue resolution.

What are the disadvantages of Jira?

Jira's complexity can be overwhelming for new users, contributing to a steep learning curve. Users often cite slow loading times, especially with larger projects, and an unwieldy notification system. The mobile app also receives frequent criticism for needing improvement.

Alternatives to Jira and BugHerd

Logo of BetterBugs
BetterBugs
Find, track, and fix bugs faster with clear reports.
Read more
Logo of ClickUp
jira vs ClickUp
One app to manage everything: tasks, docs, goals, and team chat.
Read more
Logo of Linear
jira vs Linear
Issue tracking and project management for software teams.
Read more
Logo of Backlog
Backlog
Project management and code collaboration for efficient software teams.
Read more
Logo of YouTrack
jira vs YouTrack
Agile project management, issue tracking, and knowledge base.
Read more
Logo of monday dev
jira vs monday dev
Build, ship, and track software projects, together.
Read more
Page co-authored by
MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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