Jira Service Management vs Notion

by Gralio Feb 27, 2025

Jira Service Management and Notion serve distinct needs. Jira Service Management excels at IT service management with dedicated features, integrations, and reporting. Notion offers a broader, more flexible workspace suitable for various teams and tasks beyond IT.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 6233 reviews and 60 websites, saving 1 day, 11 hours, 7 minutes of reading.

Jira Service Management

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Notion

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About

Jira Service Management, formerly Jira Service Desk, helps IT teams manage requests and incidents quickly. Built on the familiar Jira platform, it simplifies IT processes, enabling your teams to collaborate easily and deliver excellent customer and employee support.

Notion is an all-in-one workspace platform designed to help teams organize information, manage projects, and collaborate effectively. It centralizes notes, documents, tasks, and databases, making it easy for teams to access and share information. Notion allows users to customize their workspace with templates and integrations and offers AI features for writing assistance and information retrieval. It aims to be a flexible solution that adapts to various work styles and replaces the need for multiple single-purpose tools.

Summary

Main difference

Jira Service Management is a robust IT service management platform ideal for IT teams needing ticketing, incident management, and request fulfillment. Notion is a versatile workspace for various teams, focusing on note-taking, project management, and collaboration, but lacks specific IT service management features.

Relative strengths of Jira Service Management (compared to Notion)

Superior IT service management capabilities: Jira Service Management offers specialized features like incident management, problem management, and change management which are crucial for IT teams. Notion lacks these specific functionalities.
Integration with other Atlassian products: Jira Service Management seamlessly integrates with other Atlassian tools like Jira Software and Confluence, creating a unified ecosystem for development and IT operations. Notion's integrations are broader but less focused on IT.
Robust reporting and analytics: Jira Service Management offers comprehensive reporting and analytics for tracking key IT metrics, SLAs, and team performance. Notion's reporting is more basic and less tailored for IT needs.

Relative weaknesses of Jira Service Management (compared to Notion)

Less versatile than Notion: While powerful for IT, Jira Service Management's focus is narrower than Notion, which serves as a general-purpose workspace for various teams and tasks.
Steeper learning curve: Jira Service Management can be more complex to set up and configure than Notion, especially for users unfamiliar with ITIL practices.
Higher cost: Jira Service Management's pricing can be higher than Notion, particularly for smaller teams or those with basic IT needs.

Who is using Jira Service Management and Notion?

No data

Olesia Krilyshyn

Sales Acceleration Specialist at Reply.io

Andrew Charlton

SEO Consultant, Founder of SEO tool companies

Kate Donnellan

Founding Marketer at Plain

Celeste Yamile

Founder&Coach at BrandWise Accelerator

Jonathan Parsons

Marketing Director - Clinique UK & Ireland

Show all 6 stacks

Who should use Jira Service Management VS. Notion

Jira Service Management (formerly Jira Service Desk) streamlines IT support by managing requests and incidents efficiently. Seamless integration with other Jira products is a plus, but some users find it complex initially and dislike the limited customer portal customization. Robust reporting and workflow flexibility are highly valued.

Notion is a versatile workspace for teams and individuals to centralize information, manage projects, and enhance collaboration. Users praise its flexible templates and seamless real-time collaboration features. However, some find the platform's learning curve steep and desire better offline access. Notion offers a free plan, making it accessible to various users, while paid plans cater to larger teams with advanced needs.

Ideal for IT teams in organizations of all sizes.
A good fit for Software, IT & Telecommunications companies.

Ideal for startups, SMBs, and enterprises seeking an all-in-one workspace.
Suitable for diverse sectors, including tech, marketing, education, and non-profits.

Jira Service Management and Notion features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Note organization

Not supported

Note organization into notebooks, sections, and pages is not supported.

Supported

Notion supports the ability to organize notes into notebooks, sections, and pages.
Sections

Not supported

Notebooks are not a standard feature of Jira Service Management.

Supported

Notion supports the ability to divide notebooks into sections for further organization.
AI Content Improver

Not supported

Jira Service Management uses AI to generate knowledge base articles, but not rewrite existing content.

Supported

Notion supports the feature of rewriting and improving existing content using AI through its various Notion AI functions.
Cross-platform support

Partially supported

Jira Service Management does not directly support cross-platform note access, but Confluence, a separate Atlassian tool, does.

Supported

Notion supports cross-platform access, allowing notes to be accessed on Windows, Mac, iOS, and Android devices.
Shared workspaces

Partially supported

Jira Service Management supports collaboration via integrations with Confluence and Slack but not explicitly shared workspaces.

Supported

Notion supports shared workspaces where users can access and collaborate on projects in a shared online environment.
Real-time co-editing

Not supported

Real-time co-editing of notes is not supported.

Supported

Notion supports real-time co-editing, allowing multiple users to edit notes simultaneously.

Qualities

Value and Pricing Transparency

-0.6

Rather negative sentiment

No data
Customer Service

+0.5

Rather positive sentiment

No data
Ease of Use

+0.45

Rather positive sentiment

No data
Reliability and Performance

+0.37

Rather positive sentiment

No data
Ease of Implementation

-0.54

Rather negative sentiment

No data
Scalability

+0

Neutral sentiment

No data

Jira Service Management and Notion Pricing

No data

User sentiment

Rather negative

-0.6

We couldn't find a pricing page for Jira Service Management.

Notion offers a tiered subscription pricing model based on the number of seats. They have a free plan and a free trial for Notion AI. Notion AI is an add-on for $8 per member/month, billed annually.

Plans

See full Pricing page

Jira Service Management and Notion review insights

1388 reviews analysed from and

Users love

Seamless integration with other Jira products
Highly customizable workflows for internal teams
Robust reporting features and analytics
The workflow designer is praised for its flexibility

The variety of templates and projects that are ready for use.
Seamless collaboration with the team thanks to the real-time working feature.
The generous free plan which meets the needs of most casual users.
It’s so versatile and easy to use! All-in-one software for productivity, notes, and more.

Users dislike

False "free" claims: Many users feel the "free" service is a misleading bait-and-switch
Steep learning curve and can be complex for new users
Limited customization options for the customer portal
Mobile app is underwhelming with limited functionality

The platform is not intuitive - it requires several hours of learning to fully understand what this platform is capable of.
Limited offline access capabilities.
The mobile app is underwhelming with limited functionality.
Limited font selection

Jira Service Management and Notion Ratings

G2

4.2/5

(754)
Capterra

4.5/5

(643)

Glassdoor

4.7/5

(172)

Company health

Employee growth

No data

92% increase in the last year

Web traffic

No data

5% decrease in the last quarter

Financing

No data

How do Jira Service Management's IT-focused features compare to Notion's broader workspace functionalities?

Jira Service Management offers specialized IT service management features like ticket tracking, incident management, and ITIL-aligned workflows. While Notion provides a flexible workspace for various tasks including project management and knowledge bases, it lacks the specific ITIL processes and service desk capabilities found in Jira Service Management. Essentially, Jira Service Management is purpose-built for IT support, while Notion offers a broader, more general-purpose workspace that can be adapted for some IT functions but not with the same depth of functionality.

Which product better supports a team needing both project management and a ticketing system?

Jira Service Management is a better choice for a team needing both project management and a ticketing system. While Notion offers project management capabilities, Jira Service Management offers a robust ticketing system built on the well-established Jira platform. This provides a more structured approach to managing and resolving tickets, along with features like reporting and SLAs. Furthermore, Jira Service Management integrates with other Jira products, enabling a seamless workflow between project management and ticket resolution. Notion, while versatile, is primarily a workspace and lacks the specialized features of a dedicated ticketing system.

What are the advantages of Jira Service Management?

Jira Service Management offers robust IT service management capabilities built on the familiar Jira platform, enabling seamless integration with existing Jira products and workflows. It provides strong reporting and analytics features, and its highly customizable workflows cater specifically to internal IT teams' needs for managing requests and incidents efficiently. This focus on IT service management makes it a more specialized and powerful solution for IT teams compared to Notion's broader workspace functionalities.

What are the disadvantages of Jira Service Management?

Jira Service Management can be complex for new users due to a steep learning curve. The customer portal has limited customization options, and the mobile app is considered underwhelming. Some users also report feeling misled by the "free" offering.

Alternatives to Jira Service Management and Notion

ClickUp

ClickUp is a comprehensive work management platform designed to consolidate various work processes into one centralized location. It offers a wide array of features including task management, project planning, document collaboration, communication tools, goal setting, and automation options. ClickUp aims to enhance team collaboration, improve visibility across projects, and streamline workflows for increased productivity regardless of team size or industry.

SysAid

SysAid is an IT management platform designed for mid-sized companies. It helps you manage internal IT requests from employees. Their software uses AI to automate tasks like answering simple questions, routing requests to the right person, and suggesting solutions. SysAid aims to make IT support faster and more efficient for both employees and IT staff. They offer different plans, including ones focused on help desk features and more comprehensive IT service management.

Confluence

Confluence is a collaborative workspace designed to streamline teamwork and knowledge sharing. It allows you to create, organize, and collaborate on documents, projects, and ideas in one central hub. This eliminates scattered information and keeps everyone on the same page. Confluence integrates with other tools and is highly customizable to adapt to various team needs, from product launches to marketing strategies.

Ivanti Neurons for ITSM

Ivanti Neurons for ITSM is a service management software designed to improve IT support and other business processes. It offers tools for managing incidents, automating workflows, and providing self-service options for employees. Its focus is on delivering efficient and effective IT service management for companies of all sizes. The software aims to reduce IT costs, improve service quality, and provide valuable insights into IT assets. Ivanti Neurons for ITSM is flexible, offering cloud, on-premise, and hybrid deployment options.

Coda

Coda is a collaborative workspace tool that combines aspects of documents, spreadsheets, and applications. It allows teams to create customized documents with integrated features such as tables, buttons, and automations. Coda aims to centralize information, streamline workflows, and replace multiple single-purpose tools. It's suitable for various teams and tasks like project management, OKR tracking, and creating knowledge bases. Coda is free for individual use with tiered paid plans for teams.

Sumo Logic

Sumo Logic is a cloud-based software that helps you understand what's happening in your company's IT systems. It collects and analyzes data from your apps, servers, and security tools to give you a clear picture of performance and potential problems. This helps you find and fix IT issues faster, strengthen your security against cyber threats, and ensure your technology runs smoothly. Sumo Logic is designed for modern, cloud-focused companies who need a scalable solution to manage their growing IT complexity.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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