Jira Service Management vs ClickUp

by Gralio Feb 14, 2025

Jira Service Management and ClickUp both offer robust features, but target different needs. Jira Service Management excels in IT service management within the Jira ecosystem, while ClickUp offers greater versatility and customization for broader project management across various teams.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 6438 reviews and 60 websites, saving 1 day, 12 hours, 16 minutes of reading.

Jira Service Management

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ClickUp

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About

Jira Service Management, formerly Jira Service Desk, helps IT teams manage requests and incidents quickly. Built on the familiar Jira platform, it simplifies IT processes, enabling your teams to collaborate easily and deliver excellent customer and employee support.

ClickUp is a comprehensive work management platform designed to consolidate various work processes into one centralized location. It offers a wide array of features including task management, project planning, document collaboration, communication tools, goal setting, and automation options. ClickUp aims to enhance team collaboration, improve visibility across projects, and streamline workflows for increased productivity regardless of team size or industry.

Summary

Main difference

Jira Service Management is a robust IT service management platform best suited for teams deeply integrated with the Jira ecosystem, offering seamless integration with other Atlassian products. ClickUp is a more versatile work management platform suitable for broader project management needs, appealing to teams who prioritize flexibility and customization.

Relative strengths of Jira Service Management (compared to ClickUp)

Strong integration with Jira and other Atlassian products: This allows for a unified platform for IT service management, software development, and project tracking, simplifying workflows and data sharing.
Robust IT service management features: Jira Service Management offers specialized features like incident management, problem management, change management, and service level agreements (SLAs), catering specifically to IT teams.
Powerful reporting and analytics: Provides detailed insights into team performance, ticket trends, and customer satisfaction.

Relative weaknesses of Jira Service Management (compared to ClickUp)

Less versatile than ClickUp: Jira Service Management focuses primarily on IT service management, whereas ClickUp caters to a wider range of project management needs.
Can be complex and have a steep learning curve: Jira Service Management’s extensive features can be overwhelming for new users.
Limited customization for the customer portal: While internally customizable, external user experience options are less flexible compared to ClickUp.

Who is using Jira Service Management and ClickUp?

No data

Olesia Krilyshyn

Sales Acceleration Specialist at Reply.io

Connor Gillivan

SEO expert; 7x Founder (Exit in 2019)

Bibi The Link Builder

Link Building Expert

Who should use Jira Service Management VS. ClickUp

Jira Service Management streamlines IT service requests and incident management. Known for its seamless integration with other Jira products and customizable workflows, it empowers IT teams to collaborate effectively and deliver exceptional support. However, some users find the pricing model unclear and the initial setup complex. Robust reporting and flexible workflows are highly praised.

ClickUp is a versatile project management solution praised for its customizable features and user-friendly interface. Users appreciate its robust task management capabilities and collaborative tools. However, some find the extensive features overwhelming and experience occasional glitches. A great option for teams seeking a centralized platform to streamline workflows and enhance productivity.

Best for small, medium, and large businesses.
Ideal for IT, Telecom, and other service-oriented industries.

Ideal for small, medium, and large teams seeking an all-in-one productivity platform.
Suitable for diverse industries, including e-commerce, technology, and non-profits.

Jira Service Management and ClickUp features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Task Management

Partially supported

Jira Service Management supports tasks related to IT service management, not general task management.

Supported

ClickUp fully supports task management, including assigning tasks, setting due dates, and tracking progress.
Multiple Project Views

Partially supported

Jira Service Management supports list, board, and calendar views, but Gantt and custom views are not confirmed.

Supported

ClickUp supports multiple project views like list, board, Gantt, calendar, and custom views.
Real-Time Team Communication

Supported

Jira Service Management supports real-time team communication via chat and integrations with Slack and Microsoft Teams.

Supported

ClickUp offers real-time chat, comments, mentions, and file sharing for team communication.
App Integrations

Supported

Jira Service Management integrates with other apps using APIs, Zapier, and more.

Supported

ClickUp integrates with numerous apps via native integrations, Zapier, and other third-party apps.
Project management integrations

Partially supported

Jira Service Management integrates with Jira natively, and other tools via API.

Partially supported

ClickUp does not natively integrate with tools like Jira, Trello, or Asana, but it could be achieved through third-party services or custom API integrations.
Task management

Supported

Jira Service Management supports creating and assigning tasks, especially for IT service management.

Supported

ClickUp supports the ability to create and assign tasks to team members.

Qualities

Value and Pricing Transparency

-0.6

Rather negative sentiment

+0.03

Neutral sentiment
Customer Service

+0.5

Rather positive sentiment

+0.41

Rather positive sentiment
Ease of Use

+0.45

Rather positive sentiment

+0.7

Strongly positive sentiment
Reliability and Performance

+0.37

Rather positive sentiment

+0.23

Neutral sentiment
Ease of Implementation

-0.54

Rather negative sentiment

-0.02

Neutral sentiment
Scalability

+0

Neutral sentiment

+0.33

Rather positive sentiment

Jira Service Management and ClickUp Pricing

No data

User sentiment

Rather negative

-0.6

We couldn't find a pricing page for Jira Service Management.

ClickUp offers a tiered subscription pricing model with a free plan and several paid plans. The pricing is per user per month, billed annually. They also offer add-ons like ClickUp AI.

Plans

User sentiment

Neutral

+0.03

See full Pricing page

Jira Service Management and ClickUp review insights

6376 reviews analysed from and

Users love

Seamless integration with other Jira products
Highly customizable workflows for internal teams
Robust reporting features and analytics
The workflow designer is praised for its flexibility

Highly customizable and adaptable to various workflows.
User-friendly interface praised for its clean design.
Effective for team collaboration and communication.
Robust task management features with multiple views.

Users dislike

False "free" claims: Many users feel the "free" service is a misleading bait-and-switch
Steep learning curve and can be complex for new users
Limited customization options for the customer portal
Mobile app is underwhelming with limited functionality

Occasional glitches and bugs can disrupt workflow.
Mobile app can be glitchy and less intuitive than the desktop version.
Advanced features, like custom workflows, can be complex to set up.
The abundance of features can be overwhelming for new users.

Jira Service Management and ClickUp Ratings

G2

4.2/5

(754)
Capterra

4.5/5

(643)

G2

4.7/5

(2590)
Capterra

4.6/5

(2460)
TrustPilot

3.1/5

(62)
Glassdoor

3.7/5

(393)

Company health

Employee growth

No data

14% increase in the last year

Web traffic

No data

1% decrease in the last quarter

Financing

No data

July 2021 - $538M

How customizable are the customer-facing portals?

Jira Service Management's customer portal has limited customization options, a frequent complaint among users. ClickUp, while highly customizable overall, does not specifically mention customer portal customization in its marketing materials, and its highly configurable nature could mean complexity for some users. Therefore, the degree of ClickUp's customer portal customizability is unclear without further investigation.

Which product better integrates with existing development tools?

Jira Service Management better integrates with existing development tools, particularly within the Atlassian ecosystem. Its seamless integration with other Jira products, a key feature praised by users, makes it a strong choice for teams already invested in that ecosystem. While ClickUp offers a wide range of integrations, Jira Service Management's focus on IT service management and its tight integration with Jira software development tools provides a more streamlined experience for development-focused teams.

What are the advantages of Jira Service Management?

Jira Service Management offers tighter integration with other Jira products, making it advantageous for teams already invested in the Jira ecosystem. It provides robust reporting and analytics specifically geared towards IT service management, along with highly customizable workflows for internal IT teams to manage requests and incidents efficiently. This focus on IT processes makes it a stronger choice for IT-centric teams compared to more general project management platforms.

What are the disadvantages of Jira Service Management?

Jira Service Management can be complex for new users and has a steep learning curve. The customer portal has limited customization options, and the mobile app is considered underwhelming. Some users feel misled by the "free" offering, finding it limited and a "bait-and-switch" tactic.

Alternatives to Jira Service Management and ClickUp

Notion

Notion is an all-in-one workspace platform designed to help teams organize information, manage projects, and collaborate effectively. It centralizes notes, documents, tasks, and databases, making it easy for teams to access and share information. Notion allows users to customize their workspace with templates and integrations and offers AI features for writing assistance and information retrieval. It aims to be a flexible solution that adapts to various work styles and replaces the need for multiple single-purpose tools.

Freshservice

Freshservice is a cloud-based IT management software designed for mid-sized to large businesses. It offers a range of tools to streamline IT services, such as help desk ticketing, asset management, incident and problem tracking, and knowledge management. Freshservice aims to simplify IT operations and improve efficiency through automation and AI-powered insights. It boasts a user-friendly interface, making it easy for teams to adopt and use.

monday.com

monday.com is a customizable work platform designed to streamline workflows and improve team collaboration. It offers a suite of products, including monday work management, monday sales CRM, and monday dev, each tailored to specific team needs. With features like dashboards, automations, and integrations, monday.com enables businesses to manage projects, track progress, and make data-driven decisions. Its flexible and adaptable design caters to various industries and scales as organizations grow.

Sumo Logic

Sumo Logic is a cloud-based software that helps you understand what's happening in your company's IT systems. It collects and analyzes data from your apps, servers, and security tools to give you a clear picture of performance and potential problems. This helps you find and fix IT issues faster, strengthen your security against cyber threats, and ensure your technology runs smoothly. Sumo Logic is designed for modern, cloud-focused companies who need a scalable solution to manage their growing IT complexity.

Fibery

Fibery is a comprehensive work management platform designed to consolidate your team's tools and data. It offers a flexible system to manage projects, track progress, and collaborate on documents, whiteboards, and databases, all within a single, connected workspace. Fibery is highly customizable, allowing you to tailor it to your team's specific workflows and needs, from software development to marketing and beyond. It aims to streamline your operations, improve transparency, and boost cross-team alignment.

ServicePRO

ServicePRO is a service desk software that helps businesses automate and streamline their IT service requests. It offers features such as automation, a service catalog, custom forms, and reporting tools. Available as both a cloud-based and on-premise solution, it's suitable for mid-size and larger companies across various industries. ServicePRO aims to improve efficiency, optimize service delivery, and increase user satisfaction.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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