Instabug vs Embrace

by Gralio Feb 10, 2025

Instabug and Embrace both cater to mobile app developers. Instabug provides a wider suite of features including user feedback and release management, making it suitable for teams seeking a comprehensive solution. Embrace, conversely, excels in deep performance monitoring and technical analysis, ideal for those prioritizing app stability and user experience optimization.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 348 reviews and 60 websites, saving 2 hours, 26 minutes of reading.

Instabug

Website LinkedIn Twitter

Embrace

Website LinkedIn Twitter

About

Instabug helps you improve your mobile app and user experience. It provides data on app performance, crashes, and bugs, allowing you to identify and resolve issues before they impact users. It also collects user feedback, including bug reports and surveys, giving you insight into what needs improvement. Instabug integrates with popular tools like Jira and Slack and is trusted by major companies like Lyft and T-Mobile.

Embrace is a mobile app monitoring tool that helps you understand how your app is performing for your users. It provides detailed technical information about crashes, bugs, and performance issues, allowing you to identify and fix problems quickly. Embrace focuses on providing a complete picture of the user experience, going beyond just server-side metrics. This helps you prioritize issues that have the biggest impact on your users and ensure your app is reliable and enjoyable to use.

Summary

Main difference

Instabug offers a broader range of features, including pre-release testing, release management, and comprehensive user feedback collection. Embrace focuses on in-depth performance monitoring and detailed technical insights into crashes, bugs, and performance issues, specializing in providing a complete picture of user experience.

Relative strengths of Instabug (compared to Embrace)

Wider range of features, including user feedback, surveys, and release management.
Integrates with popular project management tools like Jira and Slack.
Stronger pre-release testing capabilities.

Relative weaknesses of Instabug (compared to Embrace)

Less in-depth technical information on app performance compared to Embrace.
Some users find the UI clunky and account management difficult.
Limited customization, especially for canned responses.

What companies are using Instabug and Embrace?

Included Health (previously Grand Rounds Health and Doctor On Demand)

No data

Who should use Instabug VS. Embrace

Instabug is a mobile app performance and bug reporting tool that helps developers identify and fix issues. Users praise its detailed bug reports and integrations, but some find account management difficult. Best for teams building complex mobile apps and seeking direct user feedback.

Embrace is a mobile app monitoring tool ideal for small and mid-sized businesses prioritizing app performance and user experience. It provides detailed crash and performance reports, empowering developers to identify and resolve issues quickly. Users praise Embrace's comprehensive reporting and responsive customer support, while some find the platform challenging for non-technical users. If your business relies heavily on mobile apps, Embrace can help ensure a smooth and enjoyable user experience.

Ideal for small, medium, and large companies needing mobile app improvement.
A good fit for Software, IT, Telecommunications, and other industries reliant on mobile apps.

Best for small to mid-sized companies.
Suitable for mobile-first businesses.

Instabug and Embrace features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Pre-release testing

Supported

Instabug supports pre-release testing with features like bug reporting, crash reporting, and performance monitoring.

Supported

Embrace supports pre-release testing by integrating with Google Play Console and offering tools like Bug Shake.
Beta distribution

Not supported

Instabug does not distribute beta versions, but integrates with distribution tools.

Not supported

Embrace does not support beta distribution.
Performance monitoring

Supported

Instabug offers comprehensive crash reporting and real-time performance monitoring.

Supported

Embrace supports comprehensive crash reporting and real-time performance monitoring.
Release management

Supported

Instabug supports release management, including managing rollouts and gathering feedback for efficient testing.

Partially supported

Embrace supports release management indirectly via real-time monitoring and issue resolution.
Customer involvement

Supported

Customers can submit and track issues via in-app notifications and two-way communication.

Not supported

Embrace focuses on developer tools, not direct customer issue submission.
Error Reporting

Supported

Instabug generates reports on detected errors, including frequency and affected users.

Supported

Embrace offers detailed crash reporting, including frequency and affected users.

Qualities

Value and Pricing Transparency

-1

Strongly negative sentiment

No data
Customer Service

+0.5

Rather positive sentiment

No data
Ease of Use

+1

Strongly positive sentiment

No data
Reliability and Performance

+1

Strongly positive sentiment

No data
Ease of Implementation

No data

No data
Scalability

No data

No data

Instabug and Embrace Pricing

Instabug offers a 14-day free trial for all its plans. Additional members can be added to the Basic, Pro, and Ultimate plans for $50/month each.

Plans

User sentiment

Strongly negative

-1

See full Pricing page

Embrace's pricing scales with app usage instead of events or user seats. They have a free plan for small apps and a Pro plan with pay-as-you-go pricing. Enterprise plan pricing is available upon contact. The Pro plan also offers a 30-day free trial or for the first 1 million sessions.

Plans

See full Pricing page

Instabug and Embrace review insights

345 reviews analysed from and

Users love

Detailed bug reports with visual user flow make identifying and resolving issues efficient.
Easy integration with popular tools like Jira and Slack.
Provides detailed device information, network logs, and user steps for comprehensive bug reports.
In-app chat allows for direct communication with users.

Excellent crash, ANR, and OOM reporting.
Detailed user session analysis.
Easy implementation and integration.
Helpful and responsive customer support.
Significant reduction in ANR errors.

Users dislike

Account management is difficult to navigate and can lead to accidental charges.
The web UI can be slow and clunky.
Limited customization options, especially for canned responses and mobile experience.
The shake to report feature can be disruptive and accidentally triggered.

Difficult to understand for non-technical users.
Limited data filtering options.
Lacks a dedicated mobile app.
UI can feel clunky.
Integration with Jira could be improved.

Instabug and Embrace Ratings

G2

4.3/5

(234)
Capterra

4.6/5

(94)
Glassdoor

4.2/5

(109)

G2

4.8/5

(21)
TrustPilot

2.8/5

(3)
Glassdoor

4.7/5

(13)

Company health

Employee growth

13% increase in the last year

23% decrease in the last year

Web traffic

19% decrease in the last quarter

9% increase in the last quarter

Financing

February 2022 - $53M

March 2023 - $77M

How does Embrace's session replay compare to Instabug's user flow visualization?

Embrace's session replay provides a detailed, technical view of user sessions, allowing developers to see the exact sequence of events leading up to crashes and performance issues. Instabug's user flow visualization focuses more on the visual representation of user actions within the app, aiding in understanding user behavior and identifying usability issues. While both offer insights into user experience, Embrace leans towards technical debugging while Instabug emphasizes visual understanding of user journeys.

Which product offers better integration with existing bug tracking workflows?

Instabug offers better integration with existing bug tracking workflows. It explicitly states integration with popular tools like Jira and Slack, while Embrace users specifically mention that Jira integration could be improved. This suggests Instabug is a more seamless fit for teams already using these tools for bug tracking.

What are the advantages of Instabug?

Instabug offers a broader range of features beyond crash reporting, including performance monitoring, bug reporting, user feedback collection, and release management. It also boasts wider integration with popular tools like Jira and Slack and better serves a broader range of company sizes and industries compared to Embrace. Instabug's in-app chat feature enables direct user communication, facilitating faster issue resolution. Furthermore, Instabug demonstrates stronger market presence with significantly higher website traffic growth and positive employee growth on LinkedIn, suggesting greater stability and resource availability.

What are the disadvantages of Instabug?

Instabug's disadvantages include a difficult-to-navigate account management system that can lead to unexpected charges, a slow and clunky web UI, limited customization options, and a disruptive "shake to report" feature that can be accidentally triggered.

Alternatives to Instabug and Embrace

Glassbox

Glassbox is a digital customer experience analytics tool for large companies in retail, finance, and other industries. It captures customer interactions on websites and mobile apps, analyzes them to understand customer behavior, and identifies areas for improvement. This helps businesses optimize digital experiences, reduce customer support issues, and increase revenue. Glassbox prides itself on its AI-powered insights, security, and ease of use.

LogRocket

LogRocket helps you understand how users experience your website or app. It records user sessions, tracks errors, and analyzes data to pinpoint technical and usability issues. You can then watch replays of these sessions to see exactly what went wrong, which helps your team prioritize and resolve issues faster.

BugHerd

BugHerd simplifies website feedback and bug tracking. It allows teams and clients to pinpoint issues directly on a webpage like using virtual sticky notes. This visual approach eliminates vague feedback, saving time and confusion. BugHerd also offers task management features and integrates with popular tools like Slack and Jira, streamlining your workflow. It's a popular choice for web development agencies, marketing teams, and in-house project management for its user-friendly interface and efficient feedback loop.

Appflow by Ionic

Appflow by Ionic is a mobile development tool that helps businesses automate the process of building, testing, and releasing mobile apps. This streamlined approach saves time and improves the quality of your apps, ultimately leading to a better experience for your users. Appflow is used by a range of companies, from large enterprises to smaller businesses, and has been trusted by well-known brands across various industries.

ClickUp

ClickUp is a comprehensive work management platform designed to consolidate various work processes into one centralized location. It offers a wide array of features including task management, project planning, document collaboration, communication tools, goal setting, and automation options. ClickUp aims to enhance team collaboration, improve visibility across projects, and streamline workflows for increased productivity regardless of team size or industry.

Userback

Userback helps you understand user behavior on your website or app. It records user sessions (like a video) so you can see exactly what users do, where they click, and what they struggle with. It also lets you collect feedback through surveys and bug reports, which are directly linked to these session recordings for better context. This combination helps you identify usability issues, understand user needs, and improve your product. Userback is designed to be easy to use without any coding required.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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