Hotjar | by Contentsquare vs Dock

by Gralio Mar 04, 2025

Hotjar | by Contentsquare and Dock serve different purposes. Hotjar is best for analyzing website user behavior, while Dock excels at managing client interactions and projects. Choose Hotjar for website optimization and Dock for streamlining client communication and project workflows.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 465 reviews and 60 websites, saving 3 hours, 5 minutes of reading.

Logo of Hotjar | by Contentsquare
Logo of Dock

About

Hotjar | by Contentsquare helps you understand user behavior on your website. It provides visual heatmaps showing where users click, scroll, and move their mouse. This helps identify popular content, areas of interest, and potential usability issues. By understanding how visitors interact with your website, you can optimize design, content, and user experience to improve conversions and achieve business goals.
Dock is a software platform designed to streamline and improve how businesses interact with their clients, from initial sales to ongoing projects. It allows you to create dedicated spaces for sales proposals, client onboarding, and project management. Dock keeps all communication, documents, and tasks organized and accessible in one place, simplifying collaboration and improving transparency. The platform can be customized to match your brand and integrates with popular tools like Salesforce and Hubspot.

Summary

Main difference
Hotjar | by Contentsquare focuses on website user behavior visualization through heatmaps and session recordings, making it ideal for understanding how users interact with your website and identifying usability issues. Dock, on the other hand, centers around streamlining client interactions and project management, providing a centralized platform for communication, resource sharing, and task management.

Relative strengths of Hotjar | by Contentsquare (compared to Dock)

  • Superior user behavior visualization with heatmaps and recordings.

  • Focuses on website optimization and user experience.

  • Provides insights to improve conversions and achieve business goals.

Relative weaknesses of Hotjar | by Contentsquare (compared to Dock)

  • Lacks client interaction and project management features.

  • Limited integrations compared to Dock.

  • Does not offer a centralized platform for communication and resource sharing.

What companies are using Hotjar | by Contentsquare and Dock?

XSamsung is a customer
XSamsung
toyota is a customer
toyota
Visa is a customer
Visa
ZooM is a customer
ZooM
No data

Who is using Hotjar | by Contentsquare and Dock?

Ollie Forsyth
New Economies Founder
Stan Rymkiewicz
Head of Growth at Default
Noam Nisand
Leed Services Founder
Charlie Hills
I use AI to create content that converts
Bill Stathopoulos
CEO, SalesCaptain

Who should use Hotjar | by Contentsquare VS. Dock

Hotjar by Contentsquare helps businesses understand website user behavior through heatmaps and session recordings. Users praise the valuable insights from heatmaps and the user-friendly interface. Some users mention slow loading times for session recordings and occasional glitches. Hotjar is ideal for any business with an online presence looking to optimize its website and improve conversions.

Dock centralizes client interactions, from sales proposals to project management, enhancing collaboration and transparency. Users praise its real-time analytics, easy setup, and excellent customer support. However, some have noted occasional bugs and limited integrations. Dock is best for small to medium businesses seeking a streamlined client portal.

  • Ideal for businesses of all sizes seeking to improve website UX.

  • Best for E-commerce, Consumer Goods, Education, Software, IT & Telecommunications, and Marketing & Advertising.

  • Ideal for small to medium-sized B2B SaaS companies focused on sales, marketing, or professional services.

  • Best fit for businesses seeking to streamline client interactions and enhance customer experience.

Hotjar | by Contentsquare and Dock features

Supported
Partially supported
Not supported
Type in the name of the feature or in your own words tell us what you need

  • Customer Journey Analysis
    Partially supported

    Hotjar itself lacks this feature but integration with Contentsquare provides it.

    Not supported

    Dock does not directly support customer journey analysis across entire websites or apps.

  • User Behavior Visualization
    Supported

    Hotjar visualizes user behavior with heatmaps, recordings, and trend analysis.

    Not supported

    Dock does not support website user behavior visualization.

  • Client portals
    Not supported

    Hotjar does not offer client portals.

    Supported

    Dock provides dedicated client portals for project information access and collaboration.

  • Client portal
    Not supported

    Hotjar does not offer a dedicated client portal.

    Supported

    Dock offers client portals accessible via email, not traditional logins.

  • File sharing
    Not supported

    Hotjar does not directly support file sharing.

    Supported

    Dock enables sharing marketing and sales content with clients via trackable links.

  • Visual pipeline
    Not supported

    Hotjar does not offer Kanban-style visualization for sales pipelines.

    Partially supported

    Dock does not offer a built-in Kanban board but integrates with CRMs that do.

Qualities

  • Value and Pricing Transparency
    -0.33
    Rather negative sentiment
    No data
  • Customer Service
    +0
    Neutral sentiment
    +0.6
    Rather positive sentiment
  • Ease of Use
    +0.78
    Strongly positive sentiment
    +1
    Strongly positive sentiment
  • Reliability and Performance
    -0.2
    Neutral sentiment
    +0.33
    Rather positive sentiment
  • Ease of Implementation
    +1
    Strongly positive sentiment
    +1
    Strongly positive sentiment

Hotjar | by Contentsquare and Dock Pricing

Hotjar is now part of Contentsquare. Free plans have usage limits. Paid plans are based on usage tiers.
Plans

User sentiment

Rather negative
-0.33

See full Pricing page

No data

See full Pricing page

Hotjar | by Contentsquare and Dock review insights

Users love

  • Heatmaps are incredibly valuable for understanding user behavior.
  • User-friendly interface, easy to navigate.
  • The recordings are very helpful to see exactly how users navigate the site.
  • Hotjar’s support team has been responsive and helpful.
  • Real-time analytics provide valuable insights into user engagement.
  • Easy setup and customization with company branding.
  • Centralized hub for sharing resources, improving client experience.
  • Excellent customer support, highly responsive and helpful.
  • Integrates well with tools like Salesforce and Slack.

Users dislike

  • Session recordings can be slow to load.
  • Inconsistent session recording - some organic traffic sessions are not captured.
  • The session recording feature sometimes glitches and does not render CSS properly.
  • Recordings are limited to single pages and do not capture full user journeys.
  • Occasional bugs disrupt the user experience, sometimes requiring users to redo work.
  • Limited integrations with platforms like Zoho.
  • Table of contents navigation can be inaccurate.
  • Limited mobile access.
  • Some users find the initial setup and template creation time-consuming.

Hotjar | by Contentsquare and Dock Ratings

  • G2
    4.3/5
    (308)
  • G2
    4.9/5
    (126)

Company health

Employee growth

31% decrease in the last year
No change in the last year

Web traffic

No data
No data

Financing

No data
No data

How does Hotjar's heatmap functionality compare to Dock's client portal for understanding user behavior?

Hotjar focuses specifically on website user behavior visualization through heatmaps and recordings, showing clicks, scrolls, and mouse movements. Dock's client portal, while offering a centralized platform for client interaction and project management, doesn't provide the same level of granular visual insight into how users interact with specific web pages. Dock is more oriented towards managing the client relationship and project workflow, whereas Hotjar is dedicated to understanding website usability and user experience.

Which product, Hotjar or Dock, better supports optimizing website design for conversions?

Hotjar is the better product for optimizing website design for conversions. Its core functionality centers around understanding user behavior through heatmaps, scroll maps, and session recordings. This visual data directly informs website design changes by highlighting areas of interest, friction points, and drop-off points in the user journey. Dock, while valuable for client interaction and project management, does not offer the same level of website optimization capabilities. It focuses more on streamlining communication and collaboration, rather than analyzing user behavior on a website.

What are the advantages of Hotjar | by Contentsquare?

Hotjar | by Contentsquare's advantage lies in its specialized focus on understanding user behavior through visual tools like heatmaps and session recordings. This allows for targeted website optimization based on actual user interactions, unlike Dock, which focuses on broader client interaction management. Hotjar's heatmaps provide direct insight into user engagement with specific page elements, enabling data-driven improvements to design and content for better conversions.

What are the disadvantages of Hotjar | by Contentsquare?

Hotjar's session recordings have been reported to be slow to load, inconsistently capture organic traffic, occasionally glitch and not render CSS properly, and are limited to single pages, not capturing full user journeys. Some users also find inconsistent session recording functionality frustrating.

Alternatives to Hotjar | by Contentsquare and Dock

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Microsoft Clarity
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Lyssna
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Page co-authored by
MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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