Fathom and Spoke are both AI-powered meeting assistants with core features like recording, transcribing, and summarizing online meetings. Fathom is geared towards sales and customer success teams due to its CRM integrations and detailed summaries, while Spoke is better suited for research, product, and engineering teams needing quick access to information and in-depth reporting.
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Fathom
Spoke
About
Fathom is an AI-powered meeting assistant for Zoom, Google Meet, and Microsoft Teams. It automatically records, transcribes, and summarizes your meetings, allowing you to focus on the conversation instead of note-taking. Fathom can generate AI summaries, highlight key points, and even sync with CRM systems like Salesforce and Hubspot. It offers a free plan with unlimited recording, transcription, and basic summarization, as well as paid premium and team plans with advanced features.
Spoke is an AI meeting assistant that helps teams maximize efficiency and productivity. It records, transcribes, and summarizes meetings across platforms like Zoom, Google Meet, and Microsoft Teams. Spoke offers automated CRM updates, allowing you to seamlessly integrate meeting insights with your existing workflows. It provides instant answers to questions from meeting recordings, generates actionable reports, and allows you to easily share key information. Spoke prioritizes data security and transparency, complying with GDPR and California regulations.
Summary
Main difference
Fathom offers a wider range of integrations with CRM systems like Salesforce and Hubspot, making it a stronger choice for sales and customer success teams. Spoke, while lacking those specific integrations, excels in providing instant answers to questions from meeting recordings and generating actionable reports, which can be highly beneficial for research, product, and engineering teams.
Relative strengths of Fathom (compared to Spoke)
Strong CRM integrations (Salesforce, Hubspot) ideal for sales and customer success teams.
More comprehensive meeting summaries with customizable templates (SPICED, MEDDPICC, BANT).
Wider range of pricing plans catering to different needs and budgets.
Relative weaknesses of Fathom (compared to Spoke)
Limited ability to provide instant answers from recordings compared to Spoke.
Actionable reporting features are not as extensive as Spoke's.
Less suitable for research, product, or engineering teams due to the lack of tailored features.
Who should use Fathom VS. Spoke
Fathom is an AI-powered meeting assistant for Zoom, Google Meet, and Microsoft Teams. It records, transcribes, and summarizes meetings, allowing you to focus on the conversation. Users love the automatic transcription and summarization, which saves them time and effort. However, some users have reported issues with transcription accuracy for accents or technical jargon. Fathom offers a free plan and paid options with advanced features.
Spoke is a perfect AI meeting assistant for small teams who need to maximize efficiency. Users love the seamless integrations with calendars and video conferencing platforms, as well as the ability to easily share meeting highlights. While some users mention occasional integration hiccups and room for improvement in summary accuracy, the overall experience is positive, especially for recording client meetings and webinars.
Best for small to medium-sized businesses, especially those with remote or hybrid teams.
Ideal for industries like healthcare, finance, education, and professional services that rely on client meetings.
Best for small teams needing efficient meeting management.
Ideal for customer-facing roles in sales, product, or customer success.
Fathom and Spoke features
Supported
Partially supported
Not supported
Type in the name of the feature or in your own words tell us what you need
Note history
Supported
Fathom allows access to past meeting notes which are organised by meeting.
Supported
Spoke enables accessing past meeting notes through search and organization features.
Commenting
Partially supported
Fathom enables commenting on meeting transcripts, but only for users with the Team Edition. This information is not present on their main website, but the documentation confirms it.
Partially supported
Spoke enables annotating meeting transcripts via notes and highlights.
Key discussion points
Supported
Fathom provides multiple features to capture key talking points during the meeting. It offers AI-powered summaries with highlights of important moments, automatically identifies action items, and provides transcripts and summaries after the meeting.
Supported
Spoke uses AI to automatically transcribe and summarise key discussion points during the meeting.
AI-generated summaries
Supported
Fathom uses AI to automatically generate summaries of meetings. It offers different types of summaries, including customizable templates and sales-focused options like SPICED, MEDDPICC, and BANT. Summaries are available after the meeting along with transcripts and can be shared or integrated with other tools.
Supported
Spoke uses AI to generate summaries of meetings, including transcripts and video highlights.
Audio transcription
Supported
Fathom can automatically convert audio recordings of notes into text.
Supported
Spoke can automatically convert audio recordings into searchable text.
Zoom integration
Supported
Fathom supports integration with Zoom, including features such as auto-recording, automatic transcription, and the ability to share highlights.
Partially supported
Spoke integrates with Zoom using Zapier.
Browse all features
Qualities
Value and Pricing Transparency
+0.55
Rather positive sentiment
No data
Customer Service
+0.94
Strongly positive sentiment
No data
Ease of Use
+0.98
Strongly positive sentiment
No data
Reliability and Performance
+0.79
Strongly positive sentiment
No data
Ease of Implementation
+0.82
Strongly positive sentiment
No data
Scalability
-0.08
Neutral sentiment
No data
Fathom and Spoke Pricing
Fathom offers a free plan with unlimited recording, transcription, and basic summarization. The Premium plan includes advanced AI summaries, while the Team Edition and Team Edition Pro plans offer team collaboration features and integrations.
Plans
0 USDFREE
Unlimited recordings, storage, and transcription. Advanced summaries for first 5 calls each month, then Chronological summary only.
15 USDPremium
Unlimited recordings, storage, and transcription. 14 different advanced AI summaries for every type of meeting.
19 USDTeam Edition
Unlimited recordings, storage, and transcription. Team recordings view, folders, comments & mentions, keyword alerts, customer view, deal view, coaching metrics.
29 USDTeam Edition Pro
Unlimited recordings, storage, and transcription. Single sign-on integration, custom data retention policies, advanced security controls.
Spoke offers a Free plan and two paid plans: Starter and Business. The Starter plan costs $24 per user per month, billed monthly. The Business plan requires annual billing and the pricing is only available upon request. More details about the features of each plan can be found on the pricing page.
Plans
FreeFree
Includes Conversation Intelligence, Video Highlights, Video Meeting Integration, and Advanced search.
$24Starter
Includes all Free features, Workspace Collaboration (5 Max), Basic outgoing integrations, Smart information seeker, Custom AI meeting templates, Customized branding, and Download video clips and reels.
CustomBusiness
Includes all Free and Premium features, Workspace Collaboration (Unlimited), Advanced outgoing integrations, Incoming VOIP integration, Custom Integrations & Support, and Deployment of choice / On Premise.
Automatic transcription and summarization, saving users time and effort.
Accurate capture of key points and action items, improving meeting follow-up.
Seamless integration with Zoom, Google Meet, and Microsoft Teams.
Easy to use and implement, with a user-friendly interface.
Seamless integration with Google Calendar and automatic recording of Zoom, Teams, and Meet meetings.
Real-time transcription and easy sharing options, including specific highlights.
Useful "Notes" feature for real-time organization and follow-up.
Excellent for recording client meetings and webinars for later review.
AI-powered features like meeting summaries and question answering save time and increase productivity.
Users dislike
Transcription accuracy is poor, especially with accents or industry-specific jargon.
Limited customizability for summaries, with users wanting more control over tagging and grouping.
Lack of native language support for some languages, forcing translations into English.
Integration issues: Fathom sometimes misses meetings or requires manual addition.
Spoke lacks a pause button for recordings.
Video quality could be improved for recordings.
Occasional issues with Google Calendar integration requiring re-sync.
Inability to upload pre-recorded meetings for transcription is a drawback.
Meeting summaries, while improved, aren\'t always accurate.
Fathom and Spoke Ratings
G2
5.0/5
(2624)
Capterra
5.0/5
(397)
TrustPilot
3.3/5
(2)
Glassdoor
5.0/5
(4)
G2
4.6/5
(62)
Company health
Employee growth
35% increase in the last year
No data
Web traffic
16% increase in the last quarter
No data
Financing
June 2024 - $22M
No data
How reliable are the respective transcription accuracies of Fathom and Spoke?
Fathom's transcription accuracy receives mixed reviews. While some users praise its ability to capture key points and action items, others report poor accuracy, especially with accents or jargon. Spoke also has mixed reviews regarding its transcription accuracy. While praised for real-time transcription, users note that meeting summaries, while improved, are not always accurate, suggesting some ongoing issues with transcription feeding into the summarization feature. Neither product explicitly states a transcription accuracy percentage, and both appear to rely on AI-powered transcription which is inherently susceptible to such errors.
Which product provides better integration with existing CRM systems like Salesforce?
Both Fathom and Spoke offer CRM integrations. However, Fathom explicitly mentions syncing with Salesforce and Hubspot, while Spoke mentions automated CRM updates without specifying integrations. Therefore, Fathom provides more readily apparent integration with existing CRM systems like Salesforce.
What are the advantages of Fathom?
Fathom offers a free plan with unlimited recording, transcription, and basic summarization, making it more accessible for smaller teams or individuals. Fathom integrates with CRM systems like Salesforce and Hubspot, which is advantageous for sales and marketing teams. User reviews highlight Fathom's ease of use and implementation. It also supports a wider range of industries based on the data provided.
What are the disadvantages of Fathom?
Fathom users have reported issues with transcription accuracy, particularly with accents or industry-specific jargon. Some users desire more customization options for summaries, specifically in tagging and grouping. There is a lack of native language support beyond English, requiring translations. Finally, some users experience integration problems, such as missed meetings or the need for manual additions.
Is Fathom cheaper than Spoke?
Fathom offers a free plan and paid plans starting at $15 per user per month. Spoke offers a free plan and a starter plan at $24 per user per month, with custom pricing for their business plan. Therefore, Fathom's listed starting price is cheaper than Spoke's listed starting price. However, a full price comparison would require more information on Spoke's business plan pricing.
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