Fathom vs Spoke

by Gralio Feb 11, 2025

Fathom and Spoke are both AI-powered meeting assistants with core features like recording, transcribing, and summarizing online meetings. Fathom is geared towards sales and customer success teams due to its CRM integrations and detailed summaries, while Spoke is better suited for research, product, and engineering teams needing quick access to information and in-depth reporting.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 3085 reviews and 60 websites, saving 17 hours, 38 minutes of reading.

Logo of Fathom
Fathom
Logo of Spoke
Spoke

About

Fathom is an AI-powered meeting assistant for Zoom, Google Meet, and Microsoft Teams. It automatically records, transcribes, and summarizes your meetings, allowing you to focus on the conversation instead of note-taking. Fathom can generate AI summaries, highlight key points, and even sync with CRM systems like Salesforce and Hubspot. It offers a free plan with unlimited recording, transcription, and basic summarization, as well as paid premium and team plans with advanced features.
Spoke is an AI meeting assistant that helps teams maximize efficiency and productivity. It records, transcribes, and summarizes meetings across platforms like Zoom, Google Meet, and Microsoft Teams. Spoke offers automated CRM updates, allowing you to seamlessly integrate meeting insights with your existing workflows. It provides instant answers to questions from meeting recordings, generates actionable reports, and allows you to easily share key information. Spoke prioritizes data security and transparency, complying with GDPR and California regulations.

Summary

Main difference
Fathom offers a wider range of integrations with CRM systems like Salesforce and Hubspot, making it a stronger choice for sales and customer success teams. Spoke, while lacking those specific integrations, excels in providing instant answers to questions from meeting recordings and generating actionable reports, which can be highly beneficial for research, product, and engineering teams.

Relative strengths of Fathom (compared to Spoke)

  • Strong CRM integrations (Salesforce, Hubspot) ideal for sales and customer success teams.

  • More comprehensive meeting summaries with customizable templates (SPICED, MEDDPICC, BANT).

  • Wider range of pricing plans catering to different needs and budgets.

Relative weaknesses of Fathom (compared to Spoke)

  • Limited ability to provide instant answers from recordings compared to Spoke.

  • Actionable reporting features are not as extensive as Spoke's.

  • Less suitable for research, product, or engineering teams due to the lack of tailored features.

Who should use Fathom VS. Spoke

Fathom is an AI-powered meeting assistant for Zoom, Google Meet, and Microsoft Teams. It records, transcribes, and summarizes meetings, allowing you to focus on the conversation. Users love the automatic transcription and summarization, which saves them time and effort. However, some users have reported issues with transcription accuracy for accents or technical jargon. Fathom offers a free plan and paid options with advanced features.

Spoke is a perfect AI meeting assistant for small teams who need to maximize efficiency. Users love the seamless integrations with calendars and video conferencing platforms, as well as the ability to easily share meeting highlights. While some users mention occasional integration hiccups and room for improvement in summary accuracy, the overall experience is positive, especially for recording client meetings and webinars.

  • Best for small to medium-sized businesses, especially those with remote or hybrid teams.

  • Ideal for industries like healthcare, finance, education, and professional services that rely on client meetings.

  • Best for small teams needing efficient meeting management.

  • Ideal for customer-facing roles in sales, product, or customer success.

Fathom and Spoke features

Supported
Partially supported
Not supported
Type in the name of the feature or in your own words tell us what you need
  • Note history
    Supported

    Fathom allows access to past meeting notes which are organised by meeting.

    Supported

    Spoke enables accessing past meeting notes through search and organization features.

  • Commenting
    Partially supported

    Fathom enables commenting on meeting transcripts, but only for users with the Team Edition. This information is not present on their main website, but the documentation confirms it.

    Partially supported

    Spoke enables annotating meeting transcripts via notes and highlights.

  • Key discussion points
    Supported

    Fathom provides multiple features to capture key talking points during the meeting. It offers AI-powered summaries with highlights of important moments, automatically identifies action items, and provides transcripts and summaries after the meeting.

    Supported

    Spoke uses AI to automatically transcribe and summarise key discussion points during the meeting.

  • AI-generated summaries
    Supported

    Fathom uses AI to automatically generate summaries of meetings. It offers different types of summaries, including customizable templates and sales-focused options like SPICED, MEDDPICC, and BANT. Summaries are available after the meeting along with transcripts and can be shared or integrated with other tools.

    Supported

    Spoke uses AI to generate summaries of meetings, including transcripts and video highlights.

  • Audio transcription
    Supported

    Fathom can automatically convert audio recordings of notes into text.

    Supported

    Spoke can automatically convert audio recordings into searchable text.

  • Zoom integration
    Supported

    Fathom supports integration with Zoom, including features such as auto-recording, automatic transcription, and the ability to share highlights.

    Partially supported

    Spoke integrates with Zoom using Zapier.

Qualities

  • Value and Pricing Transparency
    +0.55
    Rather positive sentiment
    No data
  • Customer Service
    +0.94
    Strongly positive sentiment
    No data
  • Ease of Use
    +0.98
    Strongly positive sentiment
    No data
  • Reliability and Performance
    +0.79
    Strongly positive sentiment
    No data
  • Ease of Implementation
    +0.82
    Strongly positive sentiment
    No data
  • Scalability
    -0.08
    Neutral sentiment
    No data
Fathom and Spoke Pricing
Fathom offers a free plan with unlimited recording, transcription, and basic summarization. The Premium plan includes advanced AI summaries, while the Team Edition and Team Edition Pro plans offer team collaboration features and integrations.
Plans

User sentiment

Rather positive
+0.55

See full Pricing page

Spoke offers a Free plan and two paid plans: Starter and Business. The Starter plan costs $24 per user per month, billed monthly. The Business plan requires annual billing and the pricing is only available upon request. More details about the features of each plan can be found on the pricing page.
Plans

See full Pricing page

Fathom and Spoke review insights

3083 reviews analysed from and

Users love

  • Automatic transcription and summarization, saving users time and effort.
  • Accurate capture of key points and action items, improving meeting follow-up.
  • Seamless integration with Zoom, Google Meet, and Microsoft Teams.
  • Easy to use and implement, with a user-friendly interface.
  • Seamless integration with Google Calendar and automatic recording of Zoom, Teams, and Meet meetings.
  • Real-time transcription and easy sharing options, including specific highlights.
  • Useful "Notes" feature for real-time organization and follow-up.
  • Excellent for recording client meetings and webinars for later review.
  • AI-powered features like meeting summaries and question answering save time and increase productivity.

Users dislike

  • Transcription accuracy is poor, especially with accents or industry-specific jargon.
  • Limited customizability for summaries, with users wanting more control over tagging and grouping.
  • Lack of native language support for some languages, forcing translations into English.
  • Integration issues: Fathom sometimes misses meetings or requires manual addition.
  • Spoke lacks a pause button for recordings.
  • Video quality could be improved for recordings.
  • Occasional issues with Google Calendar integration requiring re-sync.
  • Inability to upload pre-recorded meetings for transcription is a drawback.
  • Meeting summaries, while improved, aren\'t always accurate.

Fathom and Spoke Ratings

  • G2
    5.0/5
    (2624)
  • Capterra
    5.0/5
    (397)
  • TrustPilot
    3.3/5
    (2)
  • Glassdoor
    5.0/5
    (4)
  • G2
    4.6/5
    (62)

Company health

Employee growth

35% increase in the last year
No data

Web traffic

16% increase in the last quarter
No data

Financing

June 2024 - $22M
No data

How reliable are the respective transcription accuracies of Fathom and Spoke?

Fathom's transcription accuracy receives mixed reviews. While some users praise its ability to capture key points and action items, others report poor accuracy, especially with accents or jargon. Spoke also has mixed reviews regarding its transcription accuracy. While praised for real-time transcription, users note that meeting summaries, while improved, are not always accurate, suggesting some ongoing issues with transcription feeding into the summarization feature. Neither product explicitly states a transcription accuracy percentage, and both appear to rely on AI-powered transcription which is inherently susceptible to such errors.

Which product provides better integration with existing CRM systems like Salesforce?

Both Fathom and Spoke offer CRM integrations. However, Fathom explicitly mentions syncing with Salesforce and Hubspot, while Spoke mentions automated CRM updates without specifying integrations. Therefore, Fathom provides more readily apparent integration with existing CRM systems like Salesforce.

What are the advantages of Fathom?

Fathom offers a free plan with unlimited recording, transcription, and basic summarization, making it more accessible for smaller teams or individuals. Fathom integrates with CRM systems like Salesforce and Hubspot, which is advantageous for sales and marketing teams. User reviews highlight Fathom's ease of use and implementation. It also supports a wider range of industries based on the data provided.

What are the disadvantages of Fathom?

Fathom users have reported issues with transcription accuracy, particularly with accents or industry-specific jargon. Some users desire more customization options for summaries, specifically in tagging and grouping. There is a lack of native language support beyond English, requiring translations. Finally, some users experience integration problems, such as missed meetings or the need for manual additions.

Is Fathom cheaper than Spoke?

Fathom offers a free plan and paid plans starting at $15 per user per month. Spoke offers a free plan and a starter plan at $24 per user per month, with custom pricing for their business plan. Therefore, Fathom's listed starting price is cheaper than Spoke's listed starting price. However, a full price comparison would require more information on Spoke's business plan pricing.

Alternatives to Fathom and Spoke

Logo of Grain
Grain
Grain is an AI-powered tool that records, transcribes, and analyzes your online meetings. It helps you easily capture and share important information from sales calls and customer conversations. Grain integrates with video conferencing, CRM, and collaboration tools to automate tasks like note-taking, creating video highlights, and enriching CRM records. Its features benefit various teams, including sales, customer success, and product development, by improving team collaboration and customer understanding.
Logo of Avoma
Avoma
Avoma is an AI-powered meeting assistant designed for customer-facing teams. It automatically records, transcribes, and analyzes your meetings to provide summaries, identify key topics, and track customer sentiment. These insights can help your team improve sales performance, coach team members, and shorten the sales cycle. Avoma integrates with popular calendars, video conferencing platforms, and CRM systems.
Logo of Fireflies.ai
Fireflies.ai
Fireflies.ai is an AI assistant designed for meetings. It records, transcribes, summarizes, and analyzes your web conferences from platforms like Zoom and Google Meet. Fireflies provides insights into team performance and helps identify trends in sales calls for coaching opportunities. Use it to improve sales techniques, onboard new hires faster, and create data-backed strategies based on your team's conversations.
Logo of Meetgeek.ai
Meetgeek.ai
Meetgeek.ai is an AI-powered meeting assistant designed for mid-sized companies. It automatically records, transcribes, summarizes, and analyzes your online meetings, helping your team stay focused and retain key information. Integrate Meetgeek.ai with your existing tools to streamline workflows and improve team collaboration. By providing insights into meeting content and trends, Meetgeek.ai aims to enhance communication and productivity across various departments, from sales and HR to customer success and leadership.
Logo of Rewatch
Rewatch
Rewatch is a video-based platform designed to improve team communication and productivity. It records and transcribes meetings, automatically generating notes and summaries using artificial intelligence. Rewatch provides a searchable video library, allowing teams to easily share and find information. This aims to reduce unnecessary meetings, improve meeting follow-up, and create a centralized knowledge base for your company. Rewatch integrates with popular tools like Slack, Google Calendar, and Zoom. Note: Rewatch is joining the Loom team at Atlassian.
Logo of Rev
Rev
Rev is a cloud-based software that helps businesses convert audio and video content into text. It offers both AI-powered and human-powered transcription, captions, and subtitles with a focus on accuracy and speed. Rev also features tools like audio and video recording, collaboration, and content analysis designed to streamline workflows for various teams, including marketing, legal, and newsrooms. Companies can choose from various subscription plans based on their volume and feature needs.

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