Fathom vs Fireflies.ai

by Gralio Feb 09, 2025

Fathom and Fireflies.ai are both AI-powered meeting assistants. Fathom is better for budget-conscious teams seeking comprehensive meeting management with a generous free plan, while Fireflies.ai is better for sales-focused businesses needing in-depth conversation analysis. Key distinctions include the strength of the free offering, depth of conversation analytics, and platform integrations.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 3486 reviews and 60 websites, saving 19 hours, 52 minutes of reading.

Fathom

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Fireflies.ai

Website LinkedIn Twitter

About

Fathom is an AI-powered meeting assistant for Zoom, Google Meet, and Microsoft Teams. It automatically records, transcribes, and summarizes your meetings, allowing you to focus on the conversation instead of note-taking. Fathom can generate AI summaries, highlight key points, and even sync with CRM systems like Salesforce and Hubspot. It offers a free plan with unlimited recording, transcription, and basic summarization, as well as paid premium and team plans with advanced features.

Fireflies.ai is an AI assistant designed for meetings. It records, transcribes, summarizes, and analyzes your web conferences from platforms like Zoom and Google Meet. Fireflies provides insights into team performance and helps identify trends in sales calls for coaching opportunities. Use it to improve sales techniques, onboard new hires faster, and create data-backed strategies based on your team's conversations.

Summary

Main difference

Fathom offers a more robust free plan with unlimited transcription and basic summarization, making it ideal for budget-conscious teams. Fireflies.ai, while lacking a comparable free tier, provides stronger conversation intelligence analytics, benefiting teams focused on sales performance and trend analysis.

Relative strengths of Fathom (compared to Fireflies.ai)

Stronger free plan with unlimited transcription and basic summarization.
Seamless integration with Zoom, Google Meet, and Microsoft Teams.
Higher user ratings on G2 and Capterra, indicating greater user satisfaction.

Relative weaknesses of Fathom (compared to Fireflies.ai)

Limited conversation intelligence compared to Fireflies.ai.
Less focus on sales-specific features like trend analysis and call shadowing.
Some user complaints about transcription accuracy, particularly with accents and jargon.

Who is using Fathom and Fireflies.ai?

Robert Bradley

Founder & Chief GTM Strategist at Profit Labs A

No data

Who should use Fathom VS. Fireflies.ai

Fathom is an AI-powered meeting assistant designed to streamline online meetings. It automatically records, transcribes, and summarizes meetings across various platforms. Users praise its ease of use and accurate capture of key discussion points, though some have noted issues with transcription accuracy for accents and jargon. Fathom integrates with popular CRM systems and offers a free plan alongside paid options for enhanced features.

Fireflies.ai is your AI meeting assistant, perfect for streamlining note-taking, transcription, and analysis. Loved for its ease of use and insightful summaries, Fireflies.ai helps sales teams and professionals make the most of their virtual meetings. Users appreciate features like the integrated audio transcript and helpful notes. However, some users have noted issues with certain language support and Monday.com integration.

Best for small to mid-sized businesses, especially those with remote or hybrid teams.
Ideal for industries like healthcare, finance, education, and professional services that rely heavily on client meetings.

Ideal for small to medium-sized businesses needing efficient meeting management.
Best for Education, Finance, Government, Marketing, IT, and Professional Services.

Fathom and Fireflies.ai features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Automated conversation recording and transcription

Supported

Fathom automatically records, transcribes, and analyzes conversations, providing summaries and action items.

Supported

Fireflies.ai automatically records, transcribes, and analyzes conversations for various meeting platforms.
CRM and communication platform integrations

Supported

Fathom integrates with Salesforce, Slack, and Zoom, enabling automated data capture.

Partially supported

Fireflies integrates with various CRMs and communication platforms like Zoom, but Salesforce and Slack integrations are not confirmed.
Targeted feedback and coaching

Not supported

Fathom does not directly support targeted feedback and coaching.

Supported

Fireflies.ai allows managers to review transcripts and provide specific feedback, enabling targeted coaching.
Note history

Supported

Fathom allows access to past meeting notes which are organised by meeting.

Supported

Fireflies.ai supports accessing past meeting notes, which are organized and available in the Fireflies Notebook. Users can view, edit, and share these notes, and meetings can be organized into channels for easy access.
Commenting

Partially supported

Fathom enables commenting on meeting transcripts, but only for users with the Team Edition. This information is not present on their main website, but the documentation confirms it.

Supported

Fireflies.ai supports the ability to add comments to the meeting transcript.
Key discussion points

Supported

Fathom provides multiple features to capture key talking points during the meeting. It offers AI-powered summaries with highlights of important moments, automatically identifies action items, and provides transcripts and summaries after the meeting.

Supported

Fireflies.ai supports the ability to capture key talking points during the meeting through its transcription, summarization, and analysis features.

Qualities

Value and Pricing Transparency

+0.55

Rather positive sentiment

-0.04

Neutral sentiment
Customer Service

+0.94

Strongly positive sentiment

+0.32

Rather positive sentiment
Ease of Use

+0.98

Strongly positive sentiment

+0.95

Strongly positive sentiment
Reliability and Performance

+0.79

Strongly positive sentiment

+0.6

Rather positive sentiment
Ease of Implementation

+0.82

Strongly positive sentiment

+0.78

Strongly positive sentiment
Scalability

-0.08

Neutral sentiment

+0.33

Rather positive sentiment

Fathom and Fireflies.ai Pricing

All plans support Zoom, Google Meet, and Microsoft Teams. The Free plan offers limited CRM and Zapier integrations, while the Premium and higher-tier plans provide unlimited access.

Plans

User sentiment

Rather positive

+0.49

See full Pricing page

All plans support major platforms, including Zoom, Google Meet, and Microsoft Teams, and provide unlimited recording length and the ability to download recordings and create clips. The Free Plan offers limited AI summaries and 800 minutes of storage per seat, while the Pro, Business and Enterprise plans provide more storage and unlimited AI summaries.

Plans

User sentiment

Neutral

-0.1

See full Pricing page

Fathom and Fireflies.ai review insights

3460 reviews analysed from and

Users love

Automatic transcription and summarization, saving users time and effort.
Accurate capture of key points and action items, improving meeting follow-up.
Seamless integration with Zoom, Google Meet, and Microsoft Teams.
Easy to use and implement, with a user-friendly interface.

Easy to use, with very little to no training required.
You can jump to the actual audio while reading the transcript.
Provides a transcript, summary, and action items.
The "Notes" feature is very useful.

Users dislike

Transcription accuracy is poor, especially with accents or industry-specific jargon.
Limited customizability for summaries, with users wanting more control over tagging and grouping.
Lack of native language support for some languages, forcing translations into English.
Integration issues: Fathom sometimes misses meetings or requires manual addition.

It does not capture all African languages.
The major downside is that you cannot use your own branding or name the ai with your own unique name unless you pay.
It takes time to join live meetings.
Integration with Monday.com could be improved - all action points from every meeting are their own task, overwhelming the board.

Fathom and Fireflies.ai Ratings

G2

5.0/5

(2749)
Capterra

5.0/5

(397)
TrustPilot

3.3/5

(2)
Glassdoor

5.0/5

(4)

G2

4.8/5

(439)
TrustPilot

2.9/5

(24)
Glassdoor

3.4/5

(1892)

Company health

Employee growth

35% increase in the last year

3% increase in the last year

Web traffic

16% increase in the last quarter

11% increase in the last quarter

Financing

June 2024 - $22M

February 2021 - $19M

How do Fathom's CRM integrations compare with Fireflies.ai's?

Both Fathom and Fireflies.ai offer CRM integrations, though the specific integrations are not fully detailed. Fathom explicitly mentions integration with Salesforce and Hubspot. Fireflies.ai doesn't specify its CRM integrations but focuses on sales and conversation intelligence, suggesting integrations related to sales workflows are likely. More information is needed to make a detailed comparison of the depth and functionality of each product's CRM integrations.

Which product offers better AI-powered summarization for sales calls?

Fathom appears to offer better AI-powered summarization for sales calls. While both products offer AI-generated summaries, Fathom explicitly states its summarization includes sales-focused templates like SPICED, MEDDPICC, and BANT. Fireflies.ai, while offering summarization, doesn't specify similar sales-oriented features. This suggests Fathom is more tailored for sales teams needing specific insights from their call summaries.

What are the advantages of Fathom?

Fathom offers a free plan with unlimited recording, transcription, and basic summarization, making it a cost-effective option for individuals or teams on a budget. It integrates seamlessly with popular video conferencing platforms like Zoom, Google Meet, and Microsoft Teams, streamlining workflows. Fathom also boasts strong CRM integrations with Salesforce and Hubspot, facilitating lead management and sales follow-up. Users praise Fathom for its ease of use and implementation, as well as accurate capture of key discussion points and action items.

What are the disadvantages of Fathom?

Fathom users have reported issues with transcription accuracy, particularly with accents and industry-specific jargon. Some users desire more customization options for summaries, specifically in tagging and grouping. A lack of native language support beyond English, requiring translations, is another drawback. Finally, integration issues, such as missed meetings or the need for manual additions, have also been reported.

Alternatives to Fathom and Fireflies.ai

Spoke

Spoke is an AI meeting assistant that helps teams maximize efficiency and productivity. It records, transcribes, and summarizes meetings across platforms like Zoom, Google Meet, and Microsoft Teams. Spoke offers automated CRM updates, allowing you to seamlessly integrate meeting insights with your existing workflows. It provides instant answers to questions from meeting recordings, generates actionable reports, and allows you to easily share key information. Spoke prioritizes data security and transparency, complying with GDPR and California regulations.

Avoma

Avoma is an AI-powered meeting assistant designed for customer-facing teams. It automatically records, transcribes, and analyzes your meetings to provide summaries, identify key topics, and track customer sentiment. These insights can help your team improve sales performance, coach team members, and shorten the sales cycle. Avoma integrates with popular calendars, video conferencing platforms, and CRM systems.

Grain

Grain is an AI-powered tool that records, transcribes, and analyzes your online meetings. It helps you easily capture and share important information from sales calls and customer conversations. Grain integrates with video conferencing, CRM, and collaboration tools to automate tasks like note-taking, creating video highlights, and enriching CRM records. Its features benefit various teams, including sales, customer success, and product development, by improving team collaboration and customer understanding.

Notion

Notion is an all-in-one workspace platform designed to help teams organize information, manage projects, and collaborate effectively. It centralizes notes, documents, tasks, and databases, making it easy for teams to access and share information. Notion allows users to customize their workspace with templates and integrations and offers AI features for writing assistance and information retrieval. It aims to be a flexible solution that adapts to various work styles and replaces the need for multiple single-purpose tools.

Fathom

Fathom is a financial software solution for small to medium-sized businesses, particularly well-suited for franchises and groups. It simplifies financial reporting, forecasting, and analysis by integrating with popular accounting software like Xero and QuickBooks. Fathom helps you understand key performance indicators (KPIs), create visually appealing reports, and monitor cash flow. Its benchmarking feature allows comparison across multiple entities like franchisees. Fathom aims to provide a user-friendly experience for business owners and advisors to make informed financial decisions.

Rewatch

Rewatch is a video-based platform designed to improve team communication and productivity. It records and transcribes meetings, automatically generating notes and summaries using artificial intelligence. Rewatch provides a searchable video library, allowing teams to easily share and find information. This aims to reduce unnecessary meetings, improve meeting follow-up, and create a centralized knowledge base for your company. Rewatch integrates with popular tools like Slack, Google Calendar, and Zoom. Note: Rewatch is joining the Loom team at Atlassian.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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