Mews Operations vs Eviivo

by Gralio Feb 09, 2025

Mews Operations and Eviivo both cater to the hospitality industry but target different segments. Mews offers a powerful, feature-rich solution for larger hotels needing flexibility and integrations, while Eviivo provides a simpler, more affordable option for smaller properties with basic needs.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 462 reviews and 60 websites, saving 3 hours, 4 minutes of reading.

Mews Operations

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Eviivo

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About

Mews Operations is a cloud-based hotel management software designed for mid-sized to large hotels. It helps manage daily operations like reservations, front desk tasks, and housekeeping. Mews stands out with its mobile app, letting staff manage tasks on the go. It also features a marketplace offering integrations with over 1000 hospitality apps, allowing hotels to customize their software ecosystem. This flexibility helps hoteliers optimize revenue, streamline operations, and improve guest service.

Eviivo is an all-in-one software platform designed for small and independent hotels, vacation rentals, and other lodging businesses. It helps manage bookings, guests, websites, and online travel agencies from a single system. Eviivo aims to simplify operations, reduce administrative work, and increase bookings for its users.

Summary

Main difference

Mews Operations is a more comprehensive and flexible platform suited to larger hotels or those needing extensive integrations. Eviivo is simpler and more affordable, making it a better fit for smaller, independent properties with basic needs.

Relative strengths of Mews Operations (compared to Eviivo)

Extensive integrations with other hospitality apps through its marketplace.
Mobile app allows staff to manage tasks on the go.
Highly customizable to fit specific hotel needs.

Relative weaknesses of Mews Operations (compared to Eviivo)

Can be complex and difficult to learn.
Customer support has mixed reviews and can be slow.
Pricing can be unclear and potentially higher than Eviivo.

Who should use Mews Operations VS. Eviivo

Mews Operations is a cloud-based hotel management software ideal for small to mid-sized hotels. It streamlines daily operations with features like automated messaging and a mobile app for staff. Users praise its modern interface and flexibility, but some have reported issues with customer support and billing. A robust marketplace with over 1000 integrations allows for extensive customization.

Eviivo is a user-friendly platform designed for small and independent lodging businesses to manage bookings, guests, and online travel agencies. Users praise Eviivo's comprehensive features, booking management tools, and helpful customer support. However, some users have reported slow loading times and occasional syncing issues. Consider Eviivo if you're looking for an all-in-one solution to streamline operations and boost bookings.

Best fit for small to mid-sized hotels.
Ideal for businesses in the hospitality and tourism industry.

Best fit for small to medium-sized businesses in the hospitality industry.
Ideal for hotels, vacation rentals, B&Bs, and guesthouses seeking an all-in-one solution.

Mews Operations and Eviivo features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Property Management

Partially supported

Mews Operations supports bookings, check-ins/check-outs, payments, rates, and extras. Invoices, taxes, and multimedia support is unclear.

Partially supported

Eviivo supports the requirements, except tax management is unclear.
Website Management

Partially supported

Mews has a booking engine but relies on third-party integrations for website templates and SEO optimization.

Supported

Eviivo provides website management with booking engine, templates and SEO optimization.
OTA Integrations

Supported

Mews Operations integrates with various OTAs and synchronizes data in real time.

Supported

Eviivo offers one-click OTA integrations with two-way synchronization.
Booking engine

Supported

Mews Operations provides a booking engine that allows guests to make direct reservations. The booking engine integrates into the hotel website and provides real-time availability and rates, upselling options, and various integration methods.

Supported

Eviivo provides a booking engine that can be integrated into a website.
Mobile-friendly booking

Supported

Mews Operations provides a mobile-friendly booking experience, allowing guests to book rooms, add products, and reserve parking and meeting rooms through a user-friendly interface.

Not supported

Eviivo mobile app focuses on property management rather than guest booking.
Automated messaging

Supported

Mews Operations supports automated guest messaging throughout the guest journey, including booking confirmations, pre-arrival instructions, and post-stay feedback requests.

Supported

Eviivo automates guest messaging throughout the guest journey.

Qualities

Value and Pricing Transparency

No data

No data
Customer Service

No data

No data
Ease of Use

No data

No data
Reliability and Performance

No data

No data
Ease of Implementation

No data

No data
Scalability

No data

No data

Mews Operations and Eviivo Pricing

No data

See full Pricing page

Eviivo offers tailored pricing for businesses with large inventories or hybrid portfolios. They encourage potential customers to get in touch for a custom quote. For smaller businesses, they offer a starting price of £35 per property, with additional costs based on the number of bedrooms and optional extras.

Plans

See full Pricing page

Mews Operations and Eviivo review insights

350 reviews analysed from and

Users love

Mews offers a modern and user-friendly interface that is generally well-received by users.
The platform is highly flexible and customizable with a wide range of integrations available.
Mews is praised for its automation features, which streamline tasks and save time for hotel staff.
The system is cloud-based, providing accessibility and reliable data storage.
Mews is constantly being updated with new features and improvements, demonstrating a commitment to innovation.

Wide range of features and integrations, particularly for managing bookings and OTAs.
User-friendly interface for core functionality like the booking calendar.
Strong customer support, with agents praised for their helpfulness and patience.
Provides useful reports and statistics for tracking business performance.
Effective in preventing double bookings.

Users dislike

Customer support is often slow and unhelpful, with some users describing it as "non-existent".
Many users report billing and payment issues, including hidden fees and unexpected charges.
The system, while powerful, can be overly complex and difficult to learn, especially for simple tasks.
Some users find the mobile app to be lacking in functionality compared to the desktop version.
Limited customization options for certain features like reporting and billing.

Slow loading times and performance issues are frequently reported.
Customer support, while generally helpful, can be difficult to reach and slow to respond.
Issues with syncing calendars and inaccurate availability on OTAs are a recurring problem.
Difficulty in setting up and managing rates, especially for multiple properties and seasonal pricing.
Mobile app is poorly reviewed and considered unreliable.

Mews Operations and Eviivo Ratings

G2

4.3/5

(7)
TrustPilot

2.8/5

(20)
Glassdoor

4.5/5

(321)

G2

1.5/5

(9)
Capterra

4.1/5

(343)
TrustPilot

4.5/5

(89)
Glassdoor

3.4/5

(90)

Company health

Employee growth

33% increase in the last year

5% increase in the last year

Web traffic

13% decrease in the last quarter

26% decrease in the last quarter

Financing

June 2024 - $442M

September 2016 - $53M

How do Mews's mobile app features compare to Eviivo's?

Mews is praised for its modern and user-friendly mobile app that allows staff to manage tasks on the go, while Eviivo's mobile app is poorly reviewed and considered unreliable by users. This suggests a significant advantage for Mews in terms of mobile functionality.

Which product best suits a smaller, independent hotel or vacation rental?

Eviivo is better suited for a smaller, independent hotel or vacation rental. It is specifically designed for these types of businesses, offering an all-in-one platform to manage bookings, guests, websites, and online travel agencies. While Mews Operations has more extensive features and integrations, it's geared towards mid-sized to large hotels and might be overly complex and expensive for a smaller business. Eviivo's focus on simplifying operations and increasing bookings directly addresses the needs of a smaller property.

What are the advantages of Mews Operations?

Mews Operations offers a larger marketplace with over 1000 integrations compared to Eviivo. Mews also provides a dedicated mobile app for staff to manage tasks on the go, increasing operational efficiency. While both offer automated messaging and booking engines, Mews is designed for mid-sized to large hotels seeking extensive customization and integrations for optimizing revenue and streamlining complex operations.

What are the disadvantages of Mews Operations?

Mews Operations has some reported disadvantages. Customer support is often considered slow and unhelpful. Users have reported billing issues, including hidden fees. The system's complexity, while offering flexibility, can make it difficult to learn. Finally, some users find the mobile app's functionality limited compared to the desktop version.

Alternatives to Mews Operations and Eviivo

Cloudbeds

Cloudbeds is a cloud-based platform built to manage all aspects of running a hospitality business. The software suite includes tools for managing reservations, online bookings, guest communications, payments, and more. Cloudbeds can be customized to fit hotels, hostels, vacation rentals, and other types of properties. The platform offers integrations with other software as well as data and reporting features.

Little Hotelier

Little Hotelier is a cloud-based, all-in-one hotel management software designed specifically for small accommodation providers like hotels, B&Bs, and guesthouses. It offers a suite of tools to simplify operations, from managing reservations and online bookings to processing payments and engaging with guests. Its features include a channel manager, direct booking engine, website builder, front desk system, and mobile app. Little Hotelier integrates with over 450 booking channels and is owned by SiteMinder, a global leader in hotel e-commerce solutions.

HotelRunner

HotelRunner is a cloud-based software platform designed for hotels and travel agencies of all sizes to manage their online sales, marketing, and operations. It provides tools to create a hotel website, manage bookings across various platforms like Booking.com and Expedia, interact with guests, and analyze business performance. Its focus is on increasing online visibility, streamlining operations, and ultimately driving more bookings and revenue for its users. HotelRunner stands out with its wide range of integrations with other travel technology providers and its user-friendly interface.

MRI Property Management

MRI Property Management is a suite of software tools designed for all aspects of real estate business, from leasing to operations. It offers solutions for residential and commercial property managers, as well as tools for occupiers of office, industrial, and retail spaces. MRI stands out with its AI-powered features, focus on financial analysis, and flexible solutions that cater to diverse global real estate needs.

Hotelogix

Hotelogix is a cloud-based hotel management software designed for small to mid-sized hotels. It offers tools to manage reservations, front desk operations, housekeeping, point of sale transactions, and revenue. Hotelogix integrates with various third-party systems and provides reporting to analyze hotel performance. The software aims to simplify hotel operations, enhance guest experiences, and increase profitability through automation and centralized management. Hotelogix is accessible through a web browser and a mobile app.

HotelBee

HotelBee is a cloud-based hotel management software designed to streamline daily operations for hotels, resorts, and similar businesses. It offers a range of features, including property management tools, a point-of-sale system, guest management, and analytics reporting. HotelBee integrates with popular online travel agents, helping businesses manage reservations and guest experiences from one platform. The software aims to increase efficiency, guest satisfaction, and ultimately, profitability for its users.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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