DocuSign CLM vs Icertis Contract Management Software

by Gralio Feb 10, 2025

DocuSign CLM and Icertis offer distinct approaches to contract management. DocuSign prioritizes ease of use and e-signature integration, best suited for smaller businesses and simpler contract workflows. Icertis focuses on comprehensive AI-driven contract intelligence, making it a better fit for large enterprises with complex contract needs and a focus on deep analytics.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 417 reviews and 60 websites, saving 2 hours, 49 minutes of reading.

DocuSign CLM

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Icertis Contract Management Software

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About

DocuSign CLM helps businesses of all sizes manage contracts, from creation to signature and beyond. It automates the contract lifecycle, replacing manual processes and spreadsheets with a digital workflow. This streamlines business, improves compliance, and offers valuable insights from contract data through reporting and analytics. Key features include automated workflows, version control, clause libraries, and integrations with other platforms like Salesforce.

Icertis Contract Management Software is a powerful platform used by many large companies to manage all stages of a contract's lifecycle. More than just contract storage, Icertis uses artificial intelligence to help businesses analyze contract terms, track obligations, manage risk, and ensure compliance. This focus on contract intelligence helps businesses uncover potential cost savings and revenue opportunities hidden within their contracts. While designed for large enterprises, Icertis's comprehensive features and industry-specific solutions make it suitable for companies aiming to streamline their contracting processes and gain deeper insights from their agreements.

Summary

Main difference

DocuSign CLM is a user-friendly option ideal for businesses of all sizes, especially those needing seamless e-signatures and Salesforce integration. Icertis Contract Management Software caters to large enterprises, providing advanced AI-driven contract intelligence and deeper analytics, but at a higher cost and complexity.

Relative strengths of DocuSign CLM (compared to Icertis Contract Management Software)

Strong e-signature capabilities through native DocuSign integration.
User-friendly interface and generally easier implementation.
Seamless integration with Salesforce, beneficial for sales-focused teams.

Relative weaknesses of DocuSign CLM (compared to Icertis Contract Management Software)

Limited contract analytics and AI capabilities compared to Icertis.
Less comprehensive features for complex contract management scenarios.
Basic search and tagging functionality may hinder efficient document retrieval.

Who should use DocuSign CLM VS. Icertis Contract Management Software

DocuSign CLM streamlines contract management for businesses of all sizes. Users praise its ease of use and Salesforce integration, while some note limitations with tagging and occasional bugs. Ideal for organizations needing to automate workflows, improve compliance, and gain insights from contract data. Especially beneficial for remote teams and those handling high document volumes.

Icertis Contract Management Software helps large enterprises manage the entire contract lifecycle. It uses AI to analyze contracts, track obligations, and manage risks, helping businesses unlock potential cost savings and revenue opportunities. Users appreciate the platform's comprehensive features and industry-specific solutions.

Ideal for small, medium, and large enterprises seeking a robust contract lifecycle management solution.
A strong fit for Finance, Banking, Insurance, and Software/IT companies, with potential benefits for other sectors.

Best for large enterprises (1000+ employees).
Suitable for businesses focused on contract intelligence and automation.

DocuSign CLM and Icertis Contract Management Software features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Sign document

Supported

DocuSign CLM supports signing PDF documents via DocuSign eSignature integration.

Not supported

Electronic signing of PDF documents is not directly supported.
Email reminders

Supported

DocuSign CLM supports automated email reminders for pending documents.

Partially supported

Icertis likely supports email reminders but may require configuration.
Digital signatures

Partially supported

DocuSign CLM supports digital signatures via integration with DocuSign eSignature.

Partially supported

Icertis supports digital signatures via integration with Adobe Sign.
Mobile signing

Supported

Mobile signing is supported via the DocuSign app.

Unknown

Mobile signing is not mentioned in the provided sources.
Outlook integration

Not supported

DocuSign CLM does not directly integrate with Outlook for sending and signing.

Partially supported

Icertis integrates with Outlook for email and attachment management, but direct sending and signing is not confirmed.
Email integration

Supported

DocuSign CLM integrates with email for document workflows, including sending documents and notifications.

Supported

Email integration is supported, specifically through integration with Microsoft Outlook.

Qualities

Value and Pricing Transparency

-0.27

Neutral sentiment

No data
Customer Service

+0

Neutral sentiment

No data
Ease of Use

+0.65

Rather positive sentiment

No data
Reliability and Performance

+0.36

Rather positive sentiment

No data
Ease of Implementation

+0.23

Neutral sentiment

No data
Scalability

No data

No data

DocuSign CLM and Icertis Contract Management Software Pricing

DocuSign offers eSignature plans for personal and business use, with options for individuals, real estate professionals, and developers. They offer a 30-day money-back guarantee for annual plans and users can cancel monthly plans anytime. The number of envelopes you can send depends on your plan.

Plans

User sentiment

Neutral

-0.27

See full Pricing page

No data

We couldn't find a pricing page for Icertis Contract Management Software.

DocuSign CLM and Icertis Contract Management Software review insights

416 reviews analysed from and

Users love

Easy-to-use interface for sending, signing, and tracking documents.
Seamless e-signature process, convenient for both senders and recipients.
Salesforce integration streamlines agreement sharing.
Automated workflows and notifications enhance efficiency.
Secure platform for storing and managing contracts.

Comprehensive customization options for enterprise-wide contract management.
Streamlined updates, e-signature processes, and role-based access control.
Automated contract lifecycle management with checks and balances.
Robust cloud-based platform with strong security.
AI-powered features like Negotiation AI and embedded analytics.

Users dislike

Tagging and searching functionality is limited or missing, impacting document organization.
CLM Essentials lacks promised features like contract tagging, hindering effective search.
Salesforce integration is sometimes problematic.
Implementation can be complex and lengthy, requiring technical expertise.
Occasional bugs, slow performance, and UI inconsistencies.

Complex customization and difficult maintenance during upgrades.
Lengthy and inefficient implementation and onboarding process.
Unintuitive system requiring extensive user support.
E-signature integration issues and lack of reminder emails.
Difficult contract search functionality, especially for older contracts.

DocuSign CLM and Icertis Contract Management Software Ratings

G2

4.2/5

(262)
Capterra

4.4/5

(79)
Glassdoor

3.5/5

(3545)

G2

4.2/5

(81)
TrustPilot

3.2/5

(1)
Glassdoor

3.7/5

(858)

Company health

Employee growth

2% increase in the last year

3% increase in the last year

Web traffic

10% decrease in the last quarter

26% decrease in the last quarter

Financing

February 2017 - $536M

November 2022 - $516M

How do DocuSign CLM and Icertis compare in ease of implementation for smaller businesses?

DocuSign CLM, while suitable for all business sizes, has reported implementation challenges and potential complexity according to user reviews. Icertis is generally considered less suitable for smaller businesses due to its enterprise focus, and while implementation ease isn't directly addressed in the provided data, it's likely more complex given its robust, AI-driven features. Therefore, neither appears particularly easy to implement for smaller businesses, but DocuSign CLM might be relatively simpler due to more readily available support and resources for smaller clients.

Which product offers better integration with existing CRM systems like Salesforce?

DocuSign CLM offers better integration with Salesforce. While neither product description explicitly mentions Salesforce integration, user reviews for DocuSign CLM highlight its Salesforce integration as both a positive and negative, indicating its existence and active use. This suggests a more established integration compared to Icertis, for which no Salesforce integration information is available.

What are the advantages of DocuSign CLM?

DocuSign CLM offers a user-friendly interface, automated workflows, and seamless integration with Salesforce, enhancing efficiency for managing contracts. It supports key features like email reminders, mobile signing, and a secure platform for contract storage. It is suitable for businesses of all sizes, especially those with remote teams or high document volumes.

What are the disadvantages of DocuSign CLM?

DocuSign CLM users report limitations in tagging and searching functionality, impacting document organization. Some users find the Salesforce integration problematic and implementation complex, potentially requiring technical expertise. Occasional bugs, slow performance, and UI inconsistencies have also been reported.

Alternatives to DocuSign CLM and Icertis Contract Management Software

SuiteFiles

SuiteFiles is a cloud-based software designed for professional service firms, such as accounting, legal, and engineering firms, seeking to improve their document management and client collaboration. It offers a centralized platform for creating, storing, sharing, and collaborating on documents. Its features include secure client portals, task management, digital signatures, and integrations with popular business applications like Xero and Microsoft 365. SuiteFiles aims to streamline workflows, reduce overhead, and enhance client experiences.

Docusign

Docusign is a leading platform that allows businesses of all sizes to manage agreements digitally. It simplifies the process of signing, sending, and tracking documents electronically. Docusign aims to replace paper-based processes, improve efficiency, reduce errors, and enhance customer experience. It integrates with existing business systems and offers features designed for various departments, including sales, legal, and human resources.

Conga CLM

Conga CLM helps businesses manage contracts throughout their entire lifecycle. It allows you to create, negotiate, approve, sign, store, and analyze contracts, all in one place. This reduces risks by making sure contracts are accurate and comply with regulations. It also speeds up the contracting process and provides valuable insights into contract data. Conga CLM integrates with existing systems like CRM and ERP, offering a centralized solution for different departments involved in the contract lifecycle.

IntelAgree

IntelAgree is an AI-powered contract management software designed for mid-to-large businesses. It helps streamline the entire contract lifecycle, from creation and negotiation to signing and analysis. The platform uses machine learning to identify key terms, flag risks, and ensure compliance. IntelAgree offers a centralized repository, automated workflows, and advanced search capabilities to improve efficiency and visibility. It also features self-service contracting and integrates with popular business applications.

Zoho Docs

Zoho Docs is a cloud-based platform for document creation, storage, and collaboration. It allows you to store various file types, share files securely, and work together with colleagues in real-time. It includes a built-in office suite for editing documents, spreadsheets, and presentations. Zoho Docs integrates with other Zoho products and can import files from platforms like Dropbox and Google Drive.

Automation Anywhere - RPA | Robotic Process Automation

Automation Anywhere helps businesses automate repetitive tasks, like data entry or invoice processing, using software robots. These robots work within your existing computer systems, mimicking human actions to complete tasks faster and more accurately. It offers a suite of tools for building, managing, and scaling these automations. Focused on security and ease of use, Automation Anywhere promises increased efficiency, improved accuracy, and cost savings for businesses of all sizes.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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