Document360 vs Heretto

by Gralio Feb 07, 2025

Document360 and Heretto offer distinct approaches to content management. Document360 emphasizes ease of use and customer support, making it ideal for smaller businesses or those new to knowledge management. Heretto, with its advanced collaboration and structured authoring features, caters to larger businesses or teams with complex documentation needs.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 671 reviews and 60 websites, saving 4 hours, 13 minutes of reading.

Document360

Website LinkedIn Twitter

Heretto

Website LinkedIn Twitter

About

Document360 is a software platform designed for businesses to create and manage internal knowledge bases and customer-facing help centers. It offers tools for writing, organizing, and publishing various types of content, including FAQs, product manuals, and company policies. Document360 helps streamline information sharing, reduce support requests, and improve team productivity through features like version control, analytics, and integrations with popular platforms. Its AI-powered search and content generation capabilities aim to simplify knowledge management and deliver faster, more accurate answers to user inquiries.

Heretto is a content management platform designed for growing businesses. It helps you create, organize, and deliver consistent information across all your channels, like product documentation, knowledge bases, and help centers. Heretto makes it easy to keep your content updated, personalize it for different audiences, and track its performance. This can lead to better customer experiences, reduced support costs, and improved brand consistency.

Summary

Main difference

Document360 is better for businesses prioritizing ease of use and customer service, with a user-friendly interface and strong support. Heretto is a better choice for businesses needing advanced content management and collaboration features, particularly for technical documentation or complex projects.

Relative strengths of Document360 (compared to Heretto)

Stronger customer service and support experience
More intuitive and user-friendly interface
Wide range of integrations with helpdesk, CRM, and analytics tools

Relative weaknesses of Document360 (compared to Heretto)

Content editing experience can be clunky
Occasional performance issues and slow loading times
Limited customization options for the homepage layout

What companies are using Document360 and Heretto?

No data

Jamf

Who should use Document360 VS. Heretto

Document360 is a knowledge base software praised for its user-friendly interface and robust search. Users appreciate the customization options and helpful customer support. However, some have noted issues with the editing tool and occasional performance lags. It's ideal for businesses seeking a centralized platform to manage internal and customer-facing documentation.

Heretto is a content management platform ideal for growing businesses with information development teams. It excels at streamlining content creation, organization, and delivery across various channels. Users praise its intuitive interface, robust collaboration features, and excellent customer support. However, some have noted performance issues and unreliable search functionality. Heretto is best suited for enterprise companies seeking a user-friendly platform to manage product documentation, knowledge bases, and help centers.

Best for small to medium-sized businesses and enterprises seeking robust documentation solutions.
Ideal for Software, IT, and Telecommunications companies, with good fit across various other sectors.

Best for enterprise companies.
Suitable for various industries.

Document360 and Heretto features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Centralized knowledge base

Supported

Document360 provides a centralized repository for various documentation types.

Supported

Heretto provides a centralized knowledge base for product documentation, FAQs, and API documentation.
User segmentation

Partially supported

User segmentation is indirectly supported by creating separate documentation for different user groups.

Supported

Heretto supports user segmentation through audience profiling, conditional processing, and access control.
Integrations

Supported

Document360 integrates with helpdesk, CRM, and analytics tools, along with other tools via Zapier.

Partially supported

Heretto supports integrations via partners and custom integrations, but not directly with helpdesk or CRM systems.
Workflow management

Supported

Document360 supports customizable workflows for content creation, review, and publishing.

Supported

Heretto supports defining and managing workflows for content creation, review, and publishing.
Process documentation

Supported

Document360 supports documenting workflows and procedures with features like version control and collaboration.

Partially supported

Heretto might support process documentation in a general sense, but not specialized workflows.
Shared knowledge base

Supported

Document360 allows teams to store, share, and collaborate on information within its knowledge base.

Supported

Heretto supports shared knowledge bases with content management, collaboration, and access control.

Qualities

Value and Pricing Transparency

-0.38

Rather negative sentiment

No data
Customer Service

+0.93

Strongly positive sentiment

+1

Strongly positive sentiment
Ease of Use

+0.98

Strongly positive sentiment

+1

Strongly positive sentiment
Reliability and Performance

+0.31

Rather positive sentiment

No data
Ease of Implementation

+0.79

Strongly positive sentiment

No data
Scalability

+0.6

Rather positive sentiment

No data

Document360 and Heretto Pricing

Document360 offers a 14-day free trial and a Startup Program with a 50% discount on all plans for early-stage startups. They provide additional services such as content migration, best practice training, and branding & design. The pricing model is tiered subscription, with options for monthly or annual billing. Annual billing offers discounts.

Plans

User sentiment

Rather negative

-0.38

See full Pricing page

No data

See full Pricing page

Document360 and Heretto review insights

671 reviews analysed from and

Users love

User-friendly interface, praised for its simplicity and ease of navigation.
Powerful search functionality that quickly surfaces relevant information.
Robust customization options for branding and design.
Excellent customer support, known for prompt and helpful responses.
Comprehensive set of features, including version control, analytics, and integrations.

Heretto is praised for its intuitive and user-friendly interface, making it easy for writers to adapt to structured authoring.
The platform excels in its collaboration features, allowing multiple authors to work simultaneously and seamlessly manage reviews.
Heretto’s customer support receives consistently high praise for its responsiveness, helpfulness, and expertise.
The tool is commended for its powerful content reuse functionality, enabling efficient single-sourcing and content consistency.
Users appreciate the comprehensive version control system, which simplifies tracking changes and managing different document iterations.

Users dislike

The editing tool can be clunky.
Broken links are a recurring issue.
Occasional performance lags and slow loading times.
Limited customization options for the homepage layout.
Advanced features can require paid add-ons, increasing overall costs.

Heretto experiences performance issues like lagging, freezing, and slow loading, especially with large files or multiple users.
The search functionality is unreliable and unintuitive, often requiring multiple attempts to find specific content.
Users express dissatisfaction with the complexity of setting up and customizing projects, particularly for DITA beginners.
Version control and merging features, while present, have been reported to be unreliable and prone to errors.
Limited customization options for publishing scenarios, particularly with Docusaurus, restrict flexibility.

Document360 and Heretto Ratings

G2

4.7/5

(423)
Capterra

4.7/5

(217)

G2

4.3/5

(38)

Company health

Employee growth

1% decrease in the last year

13% decrease in the last year

Web traffic

29% decrease in the last quarter

50% increase in the last quarter

Financing

No data

How do Document360's search capabilities compare to Heretto's, in terms of speed and accuracy?

Document360's search is praised for speed and accuracy, leveraging AI. Conversely, Heretto's search, while offering features like fuzzy matching, is criticized for being unreliable and unintuitive. Therefore, Document360 appears to have superior search capabilities compared to Heretto.

Which product, Document360 or Heretto, offers a more intuitive interface for content creators and editors?

Heretto is praised for its intuitive and user-friendly interface specifically designed for writers adapting to structured authoring, while Document360, despite its generally user-friendly interface, has some reported clunkiness in its editing tools. Therefore, Heretto appears to offer a slightly more intuitive interface for content creators and editors.

What are the advantages of Document360?

Document360 stands out with its user-friendly interface, robust search, and excellent customer support. It offers a comprehensive set of features including analytics and integrations with popular platforms, making it a good choice for managing both internal and customer-facing knowledge bases. While pricing details are limited, the availability of a free trial and startup program makes it accessible to a range of businesses.

What are the disadvantages of Document360?

Document360's editing tool can be clunky, and broken links are a recurring issue. Performance lags and slow loading times have been reported. Customization options for the homepage layout are limited. Finally, some advanced features require paid add-ons, which increases the overall cost.

Alternatives to Document360 and Heretto

Confluence

Confluence is a collaborative workspace designed to streamline teamwork and knowledge sharing. It allows you to create, organize, and collaborate on documents, projects, and ideas in one central hub. This eliminates scattered information and keeps everyone on the same page. Confluence integrates with other tools and is highly customizable to adapt to various team needs, from product launches to marketing strategies.

HelpLook

HelpLook is a knowledge management platform designed for businesses to create and organize helpful information for both employees and customers. It offers tools to build knowledge bases, internal wikis, and customer-facing help centers. HelpLook focuses on AI-powered search and includes features like a customizable chatbot, reporting and analytics, and integrations with tools like Google Drive and Slack. It aims to improve team efficiency, streamline information access, and enhance customer support through self-service options.

Tridion Docs

Tridion Docs is a content management system built for large businesses that need to create and deliver lots of technical documentation. It helps organize your information into reusable components, making it easier to update and translate for global audiences. This results in consistent, high-quality materials for products, support, and more.

ClickUp

ClickUp is a comprehensive work management platform designed to consolidate various work processes into one centralized location. It offers a wide array of features including task management, project planning, document collaboration, communication tools, goal setting, and automation options. ClickUp aims to enhance team collaboration, improve visibility across projects, and streamline workflows for increased productivity regardless of team size or industry.

ClickHelp

ClickHelp is an online platform that helps you create and manage user manuals, training documents, and knowledge bases. It offers a range of features including content creation tools, collaboration features, version control, and analytics. ClickHelp aims to make it easier for your company to provide high-quality documentation to your customers, employees, and partners.

Zendesk Support Suite

Zendesk Support Suite is a customer service software solution designed to help businesses of all sizes provide excellent customer support. It offers a range of tools, including messaging, live chat, AI-powered automation, and a self-service help center. It aims to improve agent productivity, personalize customer interactions across various channels (like social media and email), and streamline workflows to increase efficiency. Zendesk emphasizes data-driven decision-making and boasts a user-friendly interface that integrates with numerous other business applications.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

How are we doing?

Is this information helpful to you? Is there anything we are missing?

Did this help you select your product?

Other issues? Vote & Let us know