Datadog vs New Relic

by Gralio Feb 03, 2025

Datadog and New Relic are both powerful monitoring tools, but they cater to different needs. Datadog is a more comprehensive platform covering a wider range of monitoring needs, while New Relic is more focused on APM and offers a more flexible pricing structure. Choose Datadog if you need a single platform for all your monitoring needs and have a complex tech stack. Choose New Relic if your primary focus is APM and cost-effectiveness is a key concern.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 1424 reviews and 60 websites, saving 8 hours, 24 minutes of reading.

Logo of Datadog
Datadog
Logo of New Relic
New Relic

About

Datadog is a cloud-based software platform that gives you a complete view of your company's technology systems, from websites and apps to servers and databases. It helps you monitor performance, analyze data, and improve security, all in one place. Datadog is designed for companies of all sizes and is used by various teams, including IT, development, and security. It helps businesses ensure their technology runs smoothly, efficiently, and securely.
New Relic helps you understand how your software is performing. It collects data from your websites, apps, and infrastructure, showing you what's working well and what needs attention. This lets you troubleshoot issues faster, improve customer experience, and make better decisions about your technology investments. New Relic offers a single platform and a flexible, usage-based pricing model.

Summary

Main difference
Datadog is a comprehensive observability platform suitable for a wide range of tech stacks and offers extensive integrations. New Relic focuses on application performance monitoring (APM) and provides a flexible, usage-based pricing model.

Relative strengths of Datadog (compared to New Relic)

  • Broader range of features beyond APM, including infrastructure monitoring, log management, and security monitoring.

  • Extensive integrations with various cloud providers, technologies, and tools.

  • Stronger focus on infrastructure and system-level monitoring.

Relative weaknesses of Datadog (compared to New Relic)

  • Complex pricing structure can be difficult to understand and predict.

  • Can be more expensive than New Relic, especially for smaller organizations with limited monitoring needs.

  • Steeper learning curve due to the breadth of features and integrations.

Who is using Datadog and New Relic?

Who should use Datadog VS. New Relic

Datadog is a comprehensive monitoring and observability platform ideal for technology-driven companies needing real-time insights into their systems. Users praise its intuitive dashboards and seamless cloud integrations, enabling quick identification and resolution of issues. However, some users have noted concerns about unpredictable costs and customer support responsiveness.

New Relic is a performance monitoring solution ideal for software developers and DevOps professionals. It offers robust application performance monitoring (APM), real-time data visualization, and a powerful query language (NRQL). Users praise its integrations and detailed insights but note concerns about high costs and UI complexity. New Relic excels in real-time monitoring, cloud environment support, and log monitoring.

  • Ideal for small, medium, and large enterprises, especially those with cloud infrastructure.

  • A good fit for software and IT companies; suitable for most other industries.

  • Best fit for small, mid-sized, and enterprise companies.

  • Ideal for Software, IT, Telecommunications, and various other industries.

Datadog and New Relic features

Supported
Partially supported
Not supported
Type in the name of the feature or in your own words tell us what you need
  • Observability
    Supported

    Datadog monitors infrastructure health and performance providing end-to-end visibility.

    Supported

    New Relic monitors infrastructure health and performance, providing end-to-end visibility.

  • Digital Experience Monitoring
    Supported

    Datadog supports digital experience monitoring with features like RUM and synthetic monitoring.

    Supported

    New Relic offers digital experience monitoring (DEM) with features like real user monitoring and session replay.

  • Software Delivery
    Supported

    Datadog streamlines software development and deployment with CI/CD pipeline visibility, DORA metrics, and test optimization.

    Partially supported

    New Relic indirectly supports software delivery by monitoring deployments and performance, but not CI/CD pipelines.

  • Real-time monitoring
    Supported

    Datadog supports real-time server and application performance monitoring with features like custom dashboards and alerts.

    Supported

    New Relic supports real-time application and server performance monitoring with detailed metrics.

  • Cloud environment support
    Supported

    Datadog supports monitoring applications in cloud environments, including multi-cloud setups.

    Supported

    New Relic supports monitoring applications in AWS, Azure, and Google Cloud.

  • Real-time data visualization
    Supported

    Datadog provides real-time data visualization for immediate insights into system performance.

    Supported

    New Relic provides real-time data visualization via dashboards and NRQL.

Qualities

  • Value and Pricing Transparency
    -0.95
    Strongly negative sentiment
    -0.74
    Strongly negative sentiment
  • Customer Service
    +0.08
    Neutral sentiment
    +0
    Neutral sentiment
  • Ease of Use
    +0.66
    Rather positive sentiment
    +0.81
    Strongly positive sentiment
  • Reliability and Performance
    +0.86
    Strongly positive sentiment
    +0.85
    Strongly positive sentiment
  • Ease of Implementation
    +0.26
    Neutral sentiment
    +0.52
    Rather positive sentiment
  • Scalability
    +1
    Strongly positive sentiment
    -0.2
    Neutral sentiment
Datadog and New Relic Pricing
Datadog offers various pricing plans based on the specific product and features needed. Contact sales for custom quotes on LLM Observability and App Builder.
Plans

User sentiment

Strongly negative
-0.95

See full Pricing page

No data

User sentiment

Strongly negative
-0.74

See full Pricing page

Datadog and New Relic review insights

1402 reviews analysed from and

Users love

  • Datadog’s intuitive dashboards make it easy to monitor systems.
  • Seamless integration with AWS and other cloud providers.
  • The vast number of integrations allows for extensive customization.
  • Real-time alerts help quickly identify and resolve issues.
  • Easy integration with various platforms and frameworks.
  • The query language, NRQL, is very powerful and allows for flexible data analysis.
  • APM features are robust and provide detailed insights into application performance.
  • Alerting features are customizable and integrate with popular communication channels like Slack.

Users dislike

  • Unpredictable costs make it difficult to budget for.
  • Log ingestion is very expensive.
  • Customer support can be slow and unresponsive.
  • Documentation can be out of date or difficult to find.
  • High costs are a major concern for users, especially for smaller companies.
  • The UI, while generally praised, can feel overwhelming for new users due to its complexity.
  • Recent UI changes have caused confusion and frustration for some long-time users.
  • Documentation can be out-of-date, making advanced configuration challenging.

Datadog and New Relic Ratings

  • G2
    4.3/5
    (532)
  • Capterra
    4.6/5
    (242)
  • TrustPilot
    1.9/5
    (13)
  • Glassdoor
    3.9/5
    (1186)
  • G2
    4.3/5
    (450)
  • Capterra
    4.5/5
    (178)
  • TrustPilot
    2.1/5
    (9)
  • Glassdoor
    3.3/5
    (1185)

Company health

Employee growth

36% increase in the last year
8% increase in the last year

Web traffic

10% decrease in the last quarter
22% decrease in the last quarter

Financing

February 2020 - $148M
July 2023 - $215M

How do Datadog's customizable dashboards compare to New Relic's NRQL for data analysis?

Datadog's customizable dashboards provide a visual interface for exploring and presenting data, while New Relic's NRQL (New Relic Query Language) offers a more programmatic and flexible approach to data analysis. Datadog dashboards are great for creating static views and sharing high-level insights, whereas NRQL allows for complex queries, filtering, and aggregations to uncover deeper insights and trends within the data. Essentially, Datadog dashboards are geared towards visualization, while NRQL provides more powerful analytical capabilities.

Which product, Datadog or New Relic, provides better integration with multi-cloud environments?

Both Datadog and New Relic offer robust support for multi-cloud environments. Datadog explicitly mentions multi-cloud setups in its feature list while New Relic specifies support for AWS, Azure, and Google Cloud. Given that both are prominent in the APM and observability space and cater to enterprise clients, it's safe to assume they both handle multi-cloud architectures effectively. Therefore, neither product demonstrably provides *better* multi-cloud integration than the other based on the provided information.

What are the advantages of Datadog?

Datadog offers broader observability across various systems, including infrastructure, logs, and application performance, while New Relic primarily focuses on application performance monitoring. Datadog also boasts a larger number of pre-built integrations, simplifying connections with various third-party tools. While both offer real-time monitoring, Datadog's customizable dashboards are often praised for their intuitiveness and ease of use. Finally, Datadog provides stronger cloud environment support, particularly valuable for organizations utilizing multi-cloud setups.

What are the disadvantages of Datadog?

Datadog's main disadvantages are its unpredictable and potentially high costs, especially for log ingestion. Users also report slow and sometimes unresponsive customer support, along with documentation that can be difficult to navigate or outdated.

Alternatives to Datadog and New Relic

Logo of Microsoft Defender for Cloud
Microsoft Defender for Cloud
Microsoft Defender for Cloud enhances the security of your cloud resources. It helps find and fix vulnerabilities, protect against cyber threats, and maintain compliance with security standards. It provides a range of security features covering applications, data, and infrastructure across multiple cloud platforms, not just Microsoft's. Defender for Cloud helps organizations of all sizes manage their cloud security posture more effectively.
Logo of Atera
Atera
Atera is an all-in-one IT management software that helps businesses monitor their networks, computers, and software. It provides tools for helpdesk ticketing, automated software patching, and remote access to devices for troubleshooting. Atera also boasts AI features that aim to speed up ticket resolution and automate tasks. It's designed to give you a central dashboard to oversee and manage your company's IT infrastructure.
Logo of Google Analytics
Google Analytics
Google Analytics is a free tool that gives you insights into your website and app users. Understand what content is popular, track your marketing campaigns, and see how people behave on your site. Use this data to improve your website, create better content, and make smarter marketing decisions.
Logo of Splunk APM
Splunk APM helps you understand the performance of your company's software and applications. It provides detailed insights into how well your software is running, identifies bottlenecks, and helps troubleshoot issues faster. Splunk APM is particularly useful for companies with complex software systems and those adopting cloud-based technologies. It offers a deep level of analysis for engineers to understand code-level performance and uses AI to assist in identifying and resolving problems quickly.
Logo of Sumo Logic
Sumo Logic
Sumo Logic is a cloud-based software that helps you understand what's happening in your company's IT systems. It collects and analyzes data from your apps, servers, and security tools to give you a clear picture of performance and potential problems. This helps you find and fix IT issues faster, strengthen your security against cyber threats, and ensure your technology runs smoothly. Sumo Logic is designed for modern, cloud-focused companies who need a scalable solution to manage their growing IT complexity.
Logo of N-able N-central
N-able N-central
N-able N-central is a comprehensive IT management platform designed for businesses of all sizes and industries. It allows you to monitor and manage devices and networks from a single dashboard, automate tasks like patching, and improve your security posture with integrated tools. N-central offers both cloud-based and on-premise deployment options to suit your needs. It aims to simplify IT management, improve efficiency, and reduce costs by automating tasks and providing a centralized view of your IT environment.

How are we doing?

Is this information helpful to you? Is there anything we are missing?
Did this help you select your product?
Other issues? Vote & Let us know