CrmOne vs Pipedrive

by Gralio Feb 04, 2025

CrmOne and Pipedrive offer distinct CRM solutions catering to different needs. CrmOne provides a free, feature-rich platform suitable for businesses prioritizing cost-effectiveness and diverse functionalities. Pipedrive focuses on sales teams, offering user-friendly pipeline management and sales automation tools, but comes at a cost.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 4640 reviews and 60 websites, saving 1 day, 2 hours, 16 minutes of reading.

CrmOne

Pipedrive

About

CrmOne is a free CRM designed for small to mid-sized businesses looking for an all-in-one solution to manage customer interactions and grow their business. It provides tools for various departments, including marketing, sales, and customer service, and offers features such as lead management, sales pipeline tracking, marketing automation, customer support, and analytics. CrmOne sets itself apart with its integrated AI chatbot for improved customer engagement and a user-friendly interface. It's suitable for businesses across industries seeking a cost-effective solution to streamline operations and improve customer relationships.

Pipedrive is a customer relationship management (CRM) tool designed to make sales teams more efficient. It helps businesses of all sizes track leads, manage deals, and analyze sales data. Pipedrive stands out for its ease of use and intuitive interface, making it simple for teams to get started quickly. It offers features like pipeline management, sales automation, and reporting to streamline the sales process and improve performance. The software aims to help close more deals and make more informed decisions with real-time insights and AI-powered recommendations.

Summary

Main difference

CrmOne is a better choice for businesses seeking a free CRM with a wide range of features, including built-in AI chatbots and robust social media integration. Pipedrive is better suited for sales-focused teams prioritizing ease of use and visual pipeline management, willing to pay for a dedicated sales CRM.

Relative strengths of CrmOne (compared to Pipedrive)

CrmOne offers a free plan, making it more accessible for budget-conscious businesses.
CrmOne includes a built-in AI chatbot, enhancing customer engagement and potentially reducing customer service workload.
CrmOne offers robust social media integration for lead capture, expanding reach and streamlining marketing efforts.

Relative weaknesses of CrmOne (compared to Pipedrive)

Pipedrive's specialized focus on sales processes and pipeline management makes it potentially more efficient for sales teams than CrmOne's broader approach.
Pipedrive is known for its intuitive user interface, while CrmOne's ease of use receives mixed reviews.
Pipedrive's visual pipeline management provides a clearer overview of sales progress compared to CrmOne.

Who should use CrmOne VS. Pipedrive

CrmOne is a free CRM ideal for small to mid-sized businesses seeking an all-in-one solution to manage customer interactions and grow their business. Users appreciate its robust social media integration for lead capture and detailed reporting. However, some find the initial setup time-consuming and advanced features limited to premium plans.

Pipedrive is a user-friendly CRM perfect for small to medium businesses looking to boost sales. It's praised for its intuitive interface and ease of use, making it simple to manage leads and track deals. Users appreciate its straightforward design, though some find the mobile app's functionality limited. Pipedrive offers customizable pipelines and sales automation to enhance efficiency and close deals faster.

Ideal for small to mid-sized businesses.
Suitable for businesses across various industries.

Ideal for small to medium-sized businesses seeking improved sales efficiency.
A good fit for various industries, including Healthcare, Finance, E-commerce, and more.

CrmOne and Pipedrive features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Reporting & Analytics

Supported

CrmOne offers reporting and analytics dashboards for tracking business performance, including campaign effectiveness.

Supported

Pipedrive offers customizable reports and dashboards, including campaign performance tracking (paid add-on).
Lead Management

Partially supported

CrmOne likely supports lead management as it is a CRM, but specific details are unavailable.

Supported

Pipedrive supports lead and deal management and automates sales processes.
Service Management

Partially supported

CrmOne offers customer service features including help desk and AI chatbots.

Supported

Pipedrive supports service management via customer service and field service features.
CRM integration

Supported

CrmOne supports CRM integration for lead management, sales automation, and data synchronization through its various features and integrations, making it a robust tool for managing sales processes and customer interactions.

Supported

Pipedrive supports CRM integration for lead management, sales automation, and data synchronization through its extensive range of integrations and API capabilities.
Account management

Supported

CrmOne satisfies the requirement for account management as it provides features to manage accounts with associated contacts, deals, and activities, as confirmed by multiple sources.

Supported

Pipedrive supports account management, including the ability to manage accounts (companies), associated contacts, deals, and activities.
Workflow Automation

Supported

CrmOne supports workflow automation, especially automating sales workflows and tasks, to reduce manual effort and improve efficiency. CrmOne enables businesses to automate repetitive tasks, such as sending follow-up emails, assigning leads, and updating deal statuses. The platform includes features like Auto Contacts, Auto Deals, and automated account workflows to manage emails, data entry, and account updates. CrmOne\'s workflow automation enhances productivity throughout the entire sales process, from lead to deal, by automating tasks such as lead nurturing, follow-ups, and personalized communication.

Supported

Pipedrive supports workflow automation to automate sales workflows and tasks, reducing manual effort and improving efficiency.

Qualities

Value and Pricing Transparency

-0.17

Neutral sentiment

-0.22

Neutral sentiment
Customer Service

+0.83

Strongly positive sentiment

+0.21

Neutral sentiment
Ease of Use

+0.78

Strongly positive sentiment

+0.83

Strongly positive sentiment
Reliability and Performance

+0.41

Rather positive sentiment

+0.53

Rather positive sentiment
Ease of Implementation

-0.5

Rather negative sentiment

+0.39

Rather positive sentiment
Scalability

+0.52

Rather positive sentiment

-0.1

Neutral sentiment

CrmOne and Pipedrive Pricing

CrmOne is a customer relationship management (CRM) software that offers a range of features to help businesses manage their customer interactions, marketing, sales, and customer support. CrmOne offers a free plan and paid plans - Startup and Ultimate. A 21-day free trial is available for paid plans.

Plans

User sentiment

Neutral

-0.17

See full Pricing page

Pipedrive offers a tiered subscription model with four main pricing plans: Essential, Advanced, Professional, and Power. An Enterprise plan with custom pricing is also available. The platform offers various add-ons like LeadBooster, Web Visitors, Campaigns, Smart Docs, and Projects for enhanced functionality.

Plans

User sentiment

Neutral

-0.22

See full Pricing page

CrmOne and Pipedrive review insights

4640 reviews analysed from and

Users love

Robust social media integration for lead capture.
Highly detailed reporting and analytics features for performance tracking.
Extensive customization options to tailor the system.
Excellent customer support that is readily available.

Easy to use and intuitive.
Great for managing customer email interactions.
Simple and straightforward to use.
Excellent way to keep opportunities organized and customization is a bonus!

Users dislike

Some of the more powerful tools are only available in the premium pricing plans.
Automation features, while present, may lack the sophistication needed for complex tasks.
Pricing is a little high, potentially unsuitable for smaller businesses.
Initial setup and integration can be time-consuming, requiring technical expertise.

The custom tags for the leads don’t transfer to deals.
Limited integration with platforms other than Facebook
The mobile app is underwhelming with limited functionality
When having too many stages in Pipedrive, it seems to compromise the view and I cannot see the full title of each stage.

CrmOne and Pipedrive Ratings

G2

4.9/5

(355)

G2

4.3/5

(1867)
Capterra

4.5/5

(2418)
Glassdoor

3.6/5

(250)

Company health

Employee growth

60% increase in the last year

No change in the last year

Web traffic

73% increase in the last quarter

7% decrease in the last quarter

Financing

No data

July 2018 - $90M

How does each product's automation cater specifically to sales teams' needs?

CrmOne's automation caters to sales teams by automating workflows and tasks like sending follow-up emails, assigning leads, and updating deal statuses. Features such as Auto Contacts, Auto Deals, and automated account workflows further streamline data entry, email management, and account updates, boosting productivity throughout the sales process. Pipedrive's automation focuses on streamlining the sales process through visual pipeline management, sales automation, and lead management, enabling sales teams to track leads, manage deals, and analyze sales data efficiently. It automates repetitive sales tasks, tracks progress, and leverages AI-powered recommendations to help close more deals.

Which product better integrates AI for improved customer engagement and insights?

CrmOne better integrates AI for improved customer engagement through its AI chatbot feature. While Pipedrive mentions AI-powered recommendations, CrmOne's chatbot suggests a more direct application of AI for interacting with customers and potentially gathering insights from those interactions. Neither product provides extensive details on the depth of their AI capabilities for generating insights, but CrmOne's focus on an AI chatbot implies a stronger emphasis on AI-driven customer engagement.

What are the advantages of CrmOne?

CrmOne's advantages include a free plan, making it more accessible for smaller businesses or those just starting with CRM. It offers a broader suite of tools beyond sales, encompassing marketing automation, customer support, and an integrated AI chatbot for enhanced customer engagement. CrmOne also emphasizes a user-friendly interface and boasts highly detailed reporting and analytics.

What are the disadvantages of CrmOne?

CrmOne's initial setup and integration can be time-consuming and may require technical expertise. Some users find that the more advanced features are locked behind higher-priced plans, making it less attractive for smaller businesses or those with limited budgets. While CrmOne offers automation, some users have reported that these features may lack the sophistication needed for more complex tasks.

Is CrmOne cheaper than Pipedrive?

CrmOne offers a free plan, making it cheaper than Pipedrive's cheapest paid plan at $14/month. Therefore, CrmOne can be cheaper than Pipedrive depending on the chosen plan.

Alternatives to CrmOne and Pipedrive

ActiveCampaign

ActiveCampaign is a marketing automation platform designed for businesses of all sizes. It helps you create personalized customer journeys across various channels like email, SMS, and ads. You can automate repetitive tasks, track customer behavior, and improve your marketing campaigns with its CRM and sales automation features. ActiveCampaign integrates with over 900 popular business tools and offers a wide range of pre-built templates and automation recipes to streamline your marketing efforts.

HubSpot Marketing Hub

HubSpot Marketing Hub is a comprehensive marketing platform designed for businesses of all sizes. It offers a suite of tools including email marketing, marketing automation, social media management, analytics, and SEO optimization, all within a single platform. This helps businesses streamline their marketing efforts, improve efficiency, and track results. Its focus on inbound marketing and lead generation makes it a popular choice for businesses looking to attract and convert leads into customers. HubSpot Marketing Hub integrates seamlessly with HubSpot's CRM platform for enhanced sales and marketing alignment.

Vtiger Sales

Vtiger Sales is a customer relationship management (CRM) tool that helps businesses streamline their sales processes and increase revenue. It offers a range of features, including lead management, sales automation, opportunity tracking, and performance reporting. Vtiger Sales is suitable for businesses of all sizes and aims to improve sales efficiency by automating tasks, centralizing customer data, and providing insights to close deals faster. Its user-friendly design and customizable features make it a popular choice for sales teams looking to improve productivity and drive growth.

HubSpot Sales Hub

HubSpot Sales Hub is a sales software platform designed to help mid-sized and growing businesses streamline and automate their sales processes. It offers tools for managing contacts, tracking deals, sending emails, and analyzing sales performance. Its focus is on providing a user-friendly interface and a suite of integrated tools that work together seamlessly. HubSpot Sales Hub aims to improve sales efficiency, increase productivity, and drive revenue growth by providing a centralized system for managing all aspects of the sales pipeline.

Nutshell

Nutshell is a CRM and email marketing platform designed for small to mid-sized businesses, especially those in B2B sales. It offers core features like contact management, pipeline management, and sales automation, along with extras like reporting and team collaboration tools. Nutshell focuses on user-friendliness and affordability, aiming to provide a less complex and more budget-friendly alternative to larger CRM systems. It integrates with popular business tools and offers mobile apps for on-the-go access.

Salesforce Sales Cloud

Salesforce Sales Cloud is a cloud-based customer relationship management (CRM) platform designed to help businesses of all sizes increase sales productivity. It offers a range of tools for managing contacts, tracking leads, forecasting sales, and analyzing sales data. Salesforce Sales Cloud stands out for its robust features, including AI-powered insights, automation capabilities, and integrations with other business applications. It can be customized for various industries, making it a flexible solution for managing customer interactions and driving sales growth.

How are we doing?

Is this information helpful to you? Is there anything we are missing?

Did this help you select your product?

Other issues? Vote & Let us know