Chatling vs Chatbase

by Gralio Apr 09, 2025

Chatling and Chatbase both offer AI-powered chatbots for automating customer support. Chatling focuses on ease of use and customization, while Chatbase emphasizes document integration and broader industry application. Mid-sized businesses should consider Chatling if they value a user-friendly experience and tight control over chatbot behavior. Chatbase is preferable for companies needing dynamic information retrieval from documents and a wider range of industry-specific applications.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 107 reviews and 60 websites, saving 1 hour, 5 minutes of reading.

Logo of Chatling
Logo of Chatbase

About

Chatling is an AI chatbot software designed to automate customer support for businesses of all sizes. It allows you to build custom chatbots without coding and deploy them on your website to provide 24/7 support. You can train Chatling's AI using your existing website content, FAQs, or other documents. The platform offers various features such as chatbot customization, insightful conversation analytics, and multilingual support. Chatling offers both free and paid plans, scaling with your business needs.
Chatbase lets you quickly create AI-powered chatbots similar to ChatGPT, tailored specifically to your company. You can train these chatbots using your existing information and easily add them to your website. This allows you to automate tasks like answering customer questions, collecting information, or even generating leads, freeing up your team's time for more important work.

Summary

Main difference
Chatling excels in providing a user-friendly, customizable chatbot experience with robust knowledge base integration, ideal for businesses prioritizing ease of use and detailed chatbot control. Chatbase stands out with its document-centric AI chat and broader industry applicability, making it a better fit for companies needing dynamic information retrieval and flexible data handling.

Relative strengths of Chatling (compared to Chatbase)

  • Stronger knowledge base integration with website, document, and FAQ support.

  • More user-friendly interface with a drag-and-drop builder and advanced customization options.

  • Superior customer support praised for responsiveness and helpfulness.

Relative weaknesses of Chatling (compared to Chatbase)

  • Limited third-party integrations compared to Chatbase.

  • Less flexible training data options, primarily focused on structured knowledge bases rather than dynamic document integration.

  • Potentially higher cost for similar features, especially for smaller businesses.

Who should use Chatling VS. Chatbase

Chatling is an AI chatbot platform ideal for businesses of all sizes wanting to automate customer support. Users praise Chatling's intuitive interface, robust knowledge base integration, and advanced customization. However, some users find the debugging tools lacking and integrations limited. Consider Chatling if you need a customizable AI chatbot for your website.

Chatbase is a user-friendly platform ideal for businesses of all sizes looking to create custom AI chatbots. Users praise its easy setup and integration with existing data sources like websites and PDFs. However, some have noted limitations on training data capacity and occasional inaccuracies in bot responses. It's best suited for those seeking to automate support or enhance communication, especially smaller businesses.

  • Ideal for businesses of all sizes, from startups to large enterprises.

  • Best for e-commerce businesses seeking 24/7 automated customer support.

  • Ideal for businesses of all sizes (1-1000+ employees).

  • Suitable for most industries seeking AI-driven customer interaction improvements.

Chatling and Chatbase features

Supported
Partially supported
Not supported
Type in the name of the feature or in your own words tell us what you need

  • Natural Language Processing (NLP)
    Supported

    Chatling uses natural language processing to understand and respond to customer queries.

    Supported

    Chatbase uses natural language processing to understand and respond to customer queries.

  • Automated Responses to FAQs
    Supported

    Chatling automates FAQ responses, freeing up human agents for complex issues.

    Supported

    Chatbase automates responses to FAQs, freeing up human agents for complex issues.

  • Team Communication Enhancement
    Not supported

    Chatling is primarily a customer support tool and does not directly support team communication.

    Partially supported

    Chatbase integrates with team communication platforms like Slack, but its focus is customer interactions.

  • Remote Team Synchronization
    Not supported

    Chatling is focused on customer service automation and does not support remote team synchronization.

    Not supported

    Chatbase is designed for customer-facing chatbots, not team synchronization.

  • AI chat with documents
    Partially supported

    Chatling uses documents for training but direct document interaction is unclear.

    Supported

    Chatbase enables AI chat interactions with documents, leveraging document integration, custom training with document uploads, and a RAG framework for dynamic data retrieval from documents.

  • Live chat
    Partially supported

    Chatling offers live chat for escalating chatbot conversations to human representatives, but not for direct user-initiated chats with website visitors.

    Not supported

    Chatbase does not offer live chat functionality for users to interact with website visitors in real-time.

Qualities

  • Value and Pricing Transparency
    +0.56
    Rather positive sentiment
    No data
  • Customer Service
    +1
    Strongly positive sentiment
    No data
  • Ease of Use
    +1
    Strongly positive sentiment
    No data
  • Reliability and Performance
    +1
    Strongly positive sentiment
    No data
  • Ease of Implementation
    +1
    Strongly positive sentiment
    +1
    Strongly positive sentiment
  • Scalability
    +1
    Strongly positive sentiment
    No data

Chatling and Chatbase Pricing

Chatling's AI chatbots can be trained using existing website content, FAQs, or other documents. All plans offer unlimited chats and websites. The Free Plan offers limited chatbot customization, while the Starter and Ultimate plans offer full customization. The annual plans provide a discount equivalent to two months free.
Plans

User sentiment

Rather positive
+0.56

See full Pricing page

Chatbase offers a tiered subscription plan with a free plan and three paid plans: Hobby, Standard, and Unlimited. They also offer add-ons such as extra message credits, extra chatbots, and custom domains. Users can get 2 months for free with an annual subscription.
Plans

User sentiment

Strongly negative
-1

See full Pricing page

Chatling and Chatbase review insights

101 reviews analysed from and

Users love

  • Intuitive and user-friendly interface, praised for its drag-and-drop builder.
  • Robust knowledge base capabilities, allowing for website, document, and FAQ integration.
  • Advanced customization options for chatbot responses and conversation flows.
  • Excellent customer support, often commended for their quick response times and helpfulness.
  • Strong AI models with the ability to choose from different options and fine-tune answers.
  • Easy setup and implementation, even for non-technical users.
  • Ability to train the chatbot using various formats like websites, PDFs, and documents.
  • Fast response times and efficient information retrieval from the training data.
  • Useful for automating customer support and providing 24/7 assistance.
  • Provides valuable insights into customer interactions through its analytics dashboard.

Users dislike

  • Debug information is minimal and not always helpful.
  • No way to preview nodes within a process without redoing the entire sequence.
  • Limited integrations with third-party tools like Zapier and Make.com.
  • Some users find the pricing to be expensive, especially for the value provided.
  • Limited training data capacity, with users hitting the 11 million character limit.
  • Many users report inaccurate information and "hallucinations" in bot responses.
  • Lack of transparency in pricing and refund policies, leading to negative customer experiences.
  • Limited customization options for the chatbot\'s appearance and branding.
  • Absence of a "human handover" protocol for complex queries.

Chatling and Chatbase Ratings

  • G2
    4.9/5
    (26)
  • G2
    5.0/5
    (3)
  • Capterra
    4.3/5
    (72)

Company health

Employee growth

No data
46% increase in the last year

Web traffic

No data
8% increase in the last quarter

Financing

No data
No data

How easily can each product's chatbot handle complex or nuanced customer inquiries?

Chatling's ability to handle complex inquiries is unclear, although its NLP features and customizability suggest some potential. User reviews praise its robust knowledge base integration and advanced customization, indicating it can handle a degree of complexity depending on the training data. However, the lack of integrations might limit its ability to access external knowledge sources. Chatbase's performance with complex inquiries appears mixed. While users appreciate its ability to process information from various formats, there are reports of inaccuracies and "hallucinations," indicating limitations in handling nuanced or complex questions. The limited training data capacity could further restrict its ability to learn and adapt to complex scenarios.

Which product provides more robust and reliable integrations with existing website platforms?

Chatling provides more robust website integrations. It specifically mentions integrations with Shopify, WordPress, and Whippy AI, suggesting a focus on diverse website platforms. While Chatbase allows adding chatbots to websites, it doesn't detail specific platform integrations, implying a less developed ecosystem in this area.

What are the advantages of Chatling?

Chatling offers a no-code platform for building and deploying AI chatbots, making it easier for businesses without coding expertise to implement. It also boasts strong customer support and advanced customization options for tailoring chatbot responses and conversation flows. Furthermore, Chatling integrates with multiple platforms like websites, Shopify, WordPress, and Whippy AI for omnichannel support. While pricing may be a concern for some, the availability of a free plan allows businesses to experiment before committing to a paid subscription.

What are the disadvantages of Chatling?

Chatling's disadvantages include limited integrations with third-party tools, minimal debug information, a lack of a preview function for changes within the chatbot building process, and pricing that some users find expensive relative to the features offered.

Is Chatling cheaper than Chatbase?

Chatling's pricing starts at $0/year for a free plan, $250/year for the Starter plan, and $990/year for the Ultimate plan. Chatbase's pricing starts at $0 for a free plan and has paid plans at $19, $99, and $399. It is unclear if Chatbase's pricing is monthly or annual. Therefore, we cannot definitively say whether Chatling is cheaper than Chatbase without more information.

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Page co-authored by
MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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