Pylon vs B2B Rocket

by Gralio Feb 24, 2025

Pylon excels in providing comprehensive customer support features, including a unified inbox, workflow automation, and detailed conversation tracking. B2B Rocket focuses on automating the sales process through an AI-powered agent that identifies, engages, and schedules meetings with potential customers. Choose Pylon if your priority is customer support management and communication across various channels. Choose B2B Rocket if your primary need is sales automation and lead generation.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 96 reviews and 60 websites, saving 1 hour, 2 minutes of reading.

Pylon

Website LinkedIn

B2B Rocket

Website LinkedIn

About

Pylon is a customer support platform designed for growing B2B companies. It allows you to manage customer interactions from various channels like Slack, Microsoft Teams, email, and in-app chat, all within a single platform. Pylon offers tools for tracking customer issues, automating workflows, analyzing support data, and collaborating with your team. It also provides features like a knowledge base, customer portal, and integrations with popular business tools. Pylon aims to help businesses streamline their customer support operations and improve efficiency.

B2B Rocket is an AI-powered sales automation software designed for businesses of all sizes. It uses a customizable AI agent to automate tasks like identifying potential customers, engaging them in conversations, and scheduling meetings. This frees up time for your sales team to focus on strategic activities. B2B Rocket also offers detailed analytics to track sales performance and integrates with existing CRM systems. Pricing varies to suit different budgets.

Summary

Main difference

Pylon is a customer support platform best suited for B2B SaaS companies prioritizing streamlined communication across various channels like Slack, Microsoft Teams, and email. B2B Rocket is an AI-powered sales automation tool ideal for businesses focused on automating lead generation, engagement, and meeting scheduling, integrating with existing CRM systems.

Relative strengths of Pylon (compared to B2B Rocket)

Superior integration with communication platforms like Slack and Microsoft Teams for centralized customer support.
Stronger focus on organizing and tracking customer conversations, ensuring efficient issue resolution.
Provides better workflow automation for support tasks, such as AI tagging and status updates.

Relative weaknesses of Pylon (compared to B2B Rocket)

Higher cost compared to B2B Rocket, especially for smaller teams.
Less focus on sales automation compared to B2B Rocket's AI-powered lead generation and meeting scheduling.
Limited native integrations with other CRM and support tools besides Slack, Teams, and Email.

Who is using Pylon and B2B Rocket?

Marios C.

Founder & GTM Engineer at RevFlow AI

No data

Who should use Pylon VS. B2B Rocket

Pylon is a customer support platform ideal for growing B2B SaaS companies, especially those with a developer-centric customer base. Users praise its seamless Slack and Microsoft Teams integration, centralized communication features, and helpful support team. However, some find the pricing high and the platform's many features initially overwhelming. It streamlines customer interactions from various channels, automating workflows and providing valuable support data analysis.

B2B Rocket is an AI-powered sales automation software ideal for small businesses. It automates lead generation, engagement, and meeting scheduling through a customizable AI agent. Users praise its user-friendly interface, personalized AI agents, and detailed analytics. However, some find the pricing high and initial setup complex. B2B Rocket integrates with existing CRM systems.

Best for small to mid-sized B2B SaaS companies.
Not industry-specific, but particularly well-suited for developer-centric SaaS businesses.

Ideal for small businesses seeking to automate sales.
Suitable for Retail, Manufacturing, Education, Real Estate, Hospitality, Media & Entertainment, IT, Marketing, Professional Services, and Automotive industries.

Pylon and B2B Rocket features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Unified inbox for support interactions

Supported

Pylon offers a unified inbox for various support channels, including Slack, email, and in-app chat.

Not supported

B2B Rocket does not offer a unified inbox for support interactions.
AI-assisted knowledge base creation

Not supported

Pylon uses AI for customer support but not for knowledge base creation.

Not supported

B2B Rocket is focused on sales automation, not knowledge bases.
Customer portal for active issue tracking

Partially supported

Pylon offers a customer portal that may support team-based issue tracking, but it is not explicitly confirmed.

Not supported

B2B Rocket does not offer a customer portal for issue tracking.
Internal chat

Not supported

Pylon does not appear to support internal chat.

Not supported

B2B Rocket does not appear to offer internal chat.
Third-party integrations

Partially supported

Pylon integrates with Slack and Microsoft Teams, but Google Drive integration is not documented.

Partially supported

B2B Rocket integrates with Slack, Google Drive, and Microsoft Teams via Zapier.
Slack integration

Supported

Pylon integrates with Slack, allowing for conversation tracking and issue management within Pylon's platform.

Partially supported

B2B Rocket integrates with Slack via Zapier, enabling automated notifications.

Qualities

Value and Pricing Transparency

No data

No data
Customer Service

No data

No data
Ease of Use

No data

No data
Reliability and Performance

No data

No data
Ease of Implementation

No data

No data
Scalability

No data

No data

Pylon and B2B Rocket Pricing

Pylon offers support system for various sizes of teams. The pricing is per seat and billed monthly or annually (with a discount).

Plans

See full Pricing page

B2B Rocket offers various AI-powered sales and marketing automation tools, including unlimited email and phone number lookups, lead enrichment, email warmup, AI BDR agent, and CRM integration. The pricing is tiered based on features and contact limits.

Plans

See full Pricing page

Pylon and B2B Rocket review insights

Users love

Pylon offers seamless integration with Slack and Microsoft Teams, centralizing customer communications.
The platform excels at organizing and tracking customer conversations, ensuring no message is missed.
Pylon\'s automation features, like AI tagging and status updates, streamline workflows and save time.
The customer support team is highly responsive and helpful, providing excellent assistance.
Pylon is constantly evolving, with new features and improvements released regularly.

User-friendly and intuitive interface.
Personalized AI agents enhance sales approach.
Automates lead generation, freeing up sales teams.
Detailed analytics for tracking sales performance.
Integrates with existing CRM systems.

Users dislike

Pylon can be expensive for its full feature set, especially for smaller teams.
The product has a lot of features, which can be overwhelming for new users. A more gradual learning curve would be helpful.
Limited native integrations beyond Slack, Teams, and Email. More integrations with popular CRMs and support tools would enhance its value.
While the AI features are promising, their accuracy can vary. Some users have reported inconsistencies in AI tagging and status updates.
The mobile app experience could be improved to match the robustness of the web app.

High pricing, especially for small businesses.
Initial setup and customization can be overwhelming for new users.
Limited customization for specific needs.
Occasional challenges integrating with specific CRM systems.
AI agent sometimes uses incorrect information from prospect websites.

Pylon and B2B Rocket Ratings

G2

5.0/5

(48)

G2

4.4/5

(14)
Capterra

4.7/5

(37)

Company health

Employee growth

54% increase in the last year

14% increase in the last year

Web traffic

28% decrease in the last quarter

19% decrease in the last quarter

Financing

May 2024 - $20M

September 2022 - $500K

How does Pylon's Slack integration compare to B2B Rocket's chatbot integration?

Pylon's Slack integration focuses on bringing support conversations into Pylon for tracking and management, while B2B Rocket's chatbot integration is geared towards lead capture and qualification. Pylon uses Slack as a communication channel within its broader customer support platform, whereas B2B Rocket leverages chatbots as a lead generation tool within its sales automation platform.

Which product best supports a small B2B SaaS company's customer communication?

Pylon is the better choice for a small B2B SaaS company's customer communication. It offers a unified inbox for managing communication across multiple channels, including Slack, Microsoft Teams, email, and in-app chat, which is crucial for a SaaS business. While B2B Rocket offers sales automation, its focus is lead generation and automated communication, not comprehensive customer communication management. Pylon's features like a knowledge base and customer portal further support customer self-service and overall communication, making it a more suitable solution for a growing SaaS company.

What are the advantages of Pylon?

Pylon offers a centralized platform for managing customer support interactions across various channels like Slack, Microsoft Teams, email, and in-app chat, which streamlines workflows and improves team collaboration. It also offers automation features, such as AI tagging and status updates, that can further enhance efficiency. Pylon's dedicated customer support team is highly responsive and the product is constantly evolving with new features and improvements.

What are the disadvantages of Pylon?

Pylon's disadvantages include a high price point, potentially overwhelming feature set for new users, limited native integrations beyond Slack, Teams, and Email, occasional inconsistencies in AI feature accuracy, and a mobile app experience that needs improvement.

Is Pylon cheaper than B2B Rocket?

Pylon's pricing starts at $59 per seat/month. B2B Rocket's pricing also starts at $59 per month, but it is unclear whether this is per seat or for the entire platform. Therefore, it's difficult to definitively say whether Pylon is cheaper than B2B Rocket without more information about B2B Rocket's pricing structure.

Alternatives to Pylon and B2B Rocket

HubSpot Service Hub

HubSpot Service Hub is a customer service platform designed to help businesses manage customer interactions and improve satisfaction. It offers tools like a shared inbox, live chat, and automation to streamline support processes. The platform focuses on providing a unified view of the customer journey and uses AI to automate tasks and provide insights. HubSpot Service Hub aims to help businesses scale their customer service operations efficiently, leading to improved customer retention and business growth.

HubSpot Marketing Hub

HubSpot Marketing Hub is a comprehensive marketing platform designed for businesses of all sizes. It offers a suite of tools including email marketing, marketing automation, social media management, analytics, and SEO optimization, all within a single platform. This helps businesses streamline their marketing efforts, improve efficiency, and track results. Its focus on inbound marketing and lead generation makes it a popular choice for businesses looking to attract and convert leads into customers. HubSpot Marketing Hub integrates seamlessly with HubSpot's CRM platform for enhanced sales and marketing alignment.

Tidio

Tidio is a customer service platform designed for small and medium businesses. It uses AI-powered chatbots to automate conversations, answer questions, and offer support to website visitors 24/7. This can help your team manage a high volume of inquiries, potentially reducing response times and increasing customer satisfaction. Tidio also offers live chat, allowing for real-time interaction with customers when needed. Key features include website visitor tracking, customizable automated messages, and integration with popular business tools like Shopify and Mailchimp.

HubSpot Sales Hub

HubSpot Sales Hub is a sales software platform designed to help mid-sized and growing businesses streamline and automate their sales processes. It offers tools for managing contacts, tracking deals, sending emails, and analyzing sales performance. Its focus is on providing a user-friendly interface and a suite of integrated tools that work together seamlessly. HubSpot Sales Hub aims to improve sales efficiency, increase productivity, and drive revenue growth by providing a centralized system for managing all aspects of the sales pipeline.

Salesforce Service Cloud

Salesforce Service Cloud is a customer service platform designed to help businesses of all sizes manage customer interactions and support requests. It offers a range of tools, including case management, live chat, and self-service portals, all within a single platform. Using AI, it aims to personalize customer experiences, automate routine tasks, and provide data-driven insights to improve service operations and boost agent productivity. Salesforce Service Cloud integrates with other Salesforce products and can be customized for various industries, making it a comprehensive solution for managing customer service.

Kalendar AI

Kalendar AI is a sales automation tool that helps businesses book more meetings. It uses AI-powered "agents" to identify and contact potential customers from a database of over 300 million companies. These agents send personalized emails and proposals, track interactions, and even integrate with your existing CRM. Kalendar AI focuses on automating the often tedious process of lead generation and appointment scheduling. Their pricing is based on the number of AI agents you employ, starting at 100.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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