Aloware vs 800.com

by Gralio Feb 02, 2025

Aloware and 800.com offer distinct communication solutions. Aloware excels in advanced contact center features, while 800.com provides a simple and affordable virtual phone system. Choose Aloware for robust sales and support features, and 800.com for basic call management and a professional phone presence.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 966 reviews and 60 websites, saving 5 hours, 52 minutes of reading.

Aloware

800.com

About

Aloware is a cloud-based contact center software designed for small to medium-sized businesses in the US. It helps manage sales and customer interactions through phone calls, text messaging, and automation, all within a single platform. Aloware integrates with popular CRMs like HubSpot and Salesforce, enabling businesses to streamline communication, track customer interactions, and improve sales team efficiency. Key features include a power dialer, automated texting, AI-powered voice analytics, and tools to ensure compliant calling practices.

800.com provides businesses with toll-free and vanity phone numbers to enhance their professional image and make it easier for customers to reach them. It offers call forwarding, allowing businesses to use their existing cell phones or landlines. 800.com also provides call tracking and analytics, helping businesses understand customer call patterns and measure marketing campaign effectiveness. Additionally, it offers SMS marketing tools and API integration for streamlined communication.

Summary

Main difference

Aloware is a comprehensive contact center solution ideal for businesses needing advanced call automation and CRM integrations for sales and support. 800.com focuses on providing virtual phone numbers and basic call management, best suited for businesses prioritizing a professional image and cost-effective communication.

Relative strengths of Aloware (compared to 800.com)

Offers advanced call automation features like power dialer and AI-powered IVR.
Integrates with popular CRMs like HubSpot and Salesforce.
Provides detailed call analytics and reporting.

Relative weaknesses of Aloware (compared to 800.com)

Can be more expensive than 800.com, especially for basic call management needs.
Mobile app has limited functionality and reliability issues.
Some users report occasional glitches and bugs.

Who should use Aloware VS. 800.com

Aloware is a cloud-based contact center software streamlining communication for SMBs. Users praise its HubSpot integration and intuitive desktop interface. However, some find the mobile app lacking and experience occasional glitches. Aloware offers automated dialing, call logging, and monitoring, but call notification reliability is a concern.

800.com offers toll-free numbers and vanity numbers, providing a professional image and improved customer reach. Users praise its reliability, intuitive interface, and helpful customer support. However, some dislike the required "press 1" feature and limited international forwarding. Ideal for businesses wanting better communication and call tracking.

Ideal for small to medium-sized businesses (SMBs) in the US.
Best for sales teams and customer support needs.

Best for small businesses.
Suitable for businesses seeking enhanced communication.

Aloware and 800.com features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Professional appearance

Supported

Aloware offers features like call masking, AI-powered IVR, and CRM integrations to maintain a professional image.

Supported

800.com supports professional appearance through vanity numbers, call management, and customizable greetings.
AI-Powered IVR

Partially supported

Aloware offers AI voice agents, but AI-powered IVR is not explicitly supported.

Partially supported

AI-powered IVR is supported via integration with Goodcall.
Two-way messaging

Supported

Aloware supports two-way SMS messaging, enabling real-time conversations with customers.

Supported

800.com enables real-time conversations via SMS.
Communication history

Supported

Aloware provides a comprehensive communication history by automatically logging interactions like calls, SMS/MMS, voicemails, and their details within the platform and integrated CRM systems like Salesforce. It offers detailed logs, sequence history reports, and real-time reporting for efficient tracking and management of customer interactions.

Partially supported

800.com app allows viewing incoming messages, calls, and voicemails, but a comprehensive history is not confirmed.
RingCentral integration

Partially supported

Aloware integrates with RingCentral via Zapier.

Not supported

RingCentral integration is not mentioned in the documentation.
Call logging

Supported

Aloware satisfies the requirement for call logging with features like automatic logging of call details, real-time CRM synchronization, and comprehensive data insights.

Supported

Call logging is supported via call recording and transcription.

Qualities

Value and Pricing Transparency

-1

Strongly negative sentiment

+0.43

Rather positive sentiment
Customer Service

+0.54

Rather positive sentiment

+1

Strongly positive sentiment
Ease of Use

+0.54

Rather positive sentiment

+0.83

Strongly positive sentiment
Reliability and Performance

-0.61

Rather negative sentiment

+0.8

Strongly positive sentiment
Ease of Implementation

+0.18

Neutral sentiment

+0.4

Rather positive sentiment
Scalability

+1

Strongly positive sentiment

+1

Strongly positive sentiment

Aloware and 800.com Pricing

Aloware offers a "iPro + AI" plan with unlimited inbound and outbound calls at a price of $30. The specific time unit for the price is not mentioned. A 14-day free trial is available.

Plans

User sentiment

Strongly negative

-1

See full Pricing page

800.com offers three yearly pricing plans for their business phone services. All plans include features like call forwarding, voicemail, fax, and analytics.

Plans

User sentiment

Rather positive

+0.43

See full Pricing page

Aloware and 800.com review insights

943 reviews analysed from

Users love

Excellent integration with HubSpot CRM.
Intuitive and user-friendly interface for desktop.
Local Presence feature improves call answer rates.
Helpful and responsive customer support.

Reliable and rarely has technical issues.
Intuitive dashboard and interface.
Great customer support - responsive and helpful.
Easy to set up and use.
Affordable pricing.

Users dislike

The mobile app is underwhelming with limited functionality.
Occasional glitches and bugs, requiring logging out and back in.
Incoming call notifications can be unreliable and inconsistent.
Contact search results are not always accurate.

Having to press 1 to get the call to go thru
International forwarding is not available for all countries.
App is confusing to use.
Some users have reported issues with spam calls.
No way to distinguish 800.com calls from regular calls when forwarded to a cell phone.

Aloware and 800.com Ratings

G2

4.2/5

(574)
TrustPilot

2.8/5

(3)

G2

4.6/5

(369)
TrustPilot

4.4/5

(20)

Company health

Employee growth

No change in the last year

20% increase in the last year

Web traffic

18% decrease in the last quarter

20% decrease in the last quarter

Financing

May 2021 - $2M

March 2001 - $77M

How important is advanced contact center software versus basic call management?

The importance of advanced contact center software versus basic call management depends entirely on the business's needs. If a business primarily needs a professional image and basic call handling (forwarding, tracking), then a service like 800.com is sufficient. However, if the business requires robust features like automated dialing, CRM integration, advanced analytics, and text messaging campaigns for sales and support, then a more advanced contact center solution like Aloware is necessary.

Which product better integrates with existing CRM and marketing automation tools?

Aloware provides better integration with existing CRM and marketing automation tools. It specifically mentions integration with popular CRMs like HubSpot and Salesforce, which are commonly used in sales and marketing. 800.com, while offering call tracking and analytics, focuses primarily on providing phone numbers and communication tools and doesn't highlight similar CRM and marketing automation integrations.

What are the advantages of Aloware?

Aloware offers a more comprehensive contact center solution compared to 800.com, including automated dialing, call monitoring, and CRM integrations. It's designed for sales and support teams needing robust communication tools within a unified platform, whereas 800.com focuses primarily on providing and managing business phone numbers with basic call tracking and SMS capabilities. Aloware's features like the power dialer and AI-powered voice analytics are particularly beneficial for sales-focused organizations looking to enhance efficiency and gain data-driven insights.

What are the disadvantages of Aloware?

Aloware's mobile app has limited functionality and is considered underwhelming by users. The software also suffers from occasional glitches and bugs, requiring users to log out and back in. Incoming call notifications are unreliable and inconsistent, and contact search results are not always accurate.

Is Aloware cheaper than 800.com?

Aloware's listed price of $30 for its "iPro + AI" plan, while not specifying a time period (likely monthly), is cheaper than 800.com's lowest yearly plan at $19/month. However, the comparison isn't straightforward as the products offer different core functionalities. Therefore, simply comparing base prices doesn't fully answer which is "cheaper" without considering the features needed.

Alternatives to Aloware and 800.com

Salesmsg

Salesmsg is a business texting and calling software designed for medium to large companies in the USA. It allows you to send and receive SMS and MMS messages online, manage contacts, and track customer interactions. You can use it for direct communication with clients or for marketing purposes, such as sending promotions. Salesmsg integrates with popular CRM platforms like HubSpot and offers features like scheduled messaging, canned responses, and detailed analytics to track your messaging performance.

HubSpot Marketing Hub

HubSpot Marketing Hub is a comprehensive marketing platform designed for businesses of all sizes. It offers a suite of tools including email marketing, marketing automation, social media management, analytics, and SEO optimization, all within a single platform. This helps businesses streamline their marketing efforts, improve efficiency, and track results. Its focus on inbound marketing and lead generation makes it a popular choice for businesses looking to attract and convert leads into customers. HubSpot Marketing Hub integrates seamlessly with HubSpot's CRM platform for enhanced sales and marketing alignment.

Close is a CRM designed for small to medium-sized businesses, particularly focused on sales teams. It offers a unified platform for managing contacts, making calls, sending emails, and tracking deals, all within the same system. Close aims to simplify sales processes, automate tasks, and increase productivity. They offer transparent pricing, free data migration, and a 14-day free trial.

800response offers businesses toll-free vanity phone numbers and tools to understand their marketing efforts. They help you track which ads bring in new customers and provide customer data so you can improve how you interact with them. This data can be combined with your existing CRM software. 800response focuses on helping businesses improve their ROI on advertising campaigns and gain a deeper understanding of the customer journey.

ActiveCampaign

ActiveCampaign is a marketing automation platform designed for businesses of all sizes. It helps you create personalized customer journeys across various channels like email, SMS, and ads. You can automate repetitive tasks, track customer behavior, and improve your marketing campaigns with its CRM and sales automation features. ActiveCampaign integrates with over 900 popular business tools and offers a wide range of pre-built templates and automation recipes to streamline your marketing efforts.

Voiso is a cloud-based contact center software designed for small and medium businesses in the USA. It provides a suite of tools to manage customer interactions, including automated dialing, call recording, real-time analytics, and integrations with popular CRM and helpdesk platforms. Voiso aims to help businesses enhance their customer service, improve agent productivity, and make data-driven decisions to optimize their contact center operations.

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