Netchex vs ADP Workforce Now

by Gralio Feb 11, 2025

Netchex and ADP Workforce Now are both cloud-based HR software suites targeting mid-sized businesses. Netchex prioritizes user experience and customer support, while ADP Workforce Now offers a wider range of features and integrations. The best choice depends on your specific needs and priorities, with Netchex being suitable for those valuing ease of use and responsive support, and ADP Workforce Now catering to businesses requiring a comprehensive feature set and scalability.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 5119 reviews and 60 websites, saving 1 day, 4 hours, 56 minutes of reading.

Netchex

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ADP Workforce Now

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About

Netchex is a cloud-based software suite designed for managing human resources tasks. It provides tools for payroll, benefits administration, time and attendance tracking, compliance, and talent management. Primarily targeting mid-sized businesses, Netchex aims to streamline HR processes and improve efficiency through automation and a centralized system.

ADP Workforce Now is a comprehensive HR software suite designed for mid-sized companies (50-5,000 employees). This cloud-based platform combines core HR functions like payroll, benefits, and talent management into a single, easy-to-use system. ADP Workforce Now helps businesses streamline HR processes, improve compliance, and make better decisions with data-driven insights. It also offers a mobile app for convenient employee and manager self-service.

Summary

Main difference

Netchex stands out with its strong customer support and user-friendly interface, making it ideal for businesses prioritizing ease of use and personalized assistance. ADP Workforce Now, while having a broader feature set and larger customer base, may present challenges with customer support responsiveness and complex navigation.

Relative strengths of Netchex (compared to ADP Workforce Now)

Stronger customer support experience, often praised for personalized service and quicker response times.
More user-friendly interface, particularly for basic HR tasks, contributing to a smoother user experience.
Seamless integration between payroll, HRIS, and timekeeping, simplifying core HR processes.

Relative weaknesses of Netchex (compared to ADP Workforce Now)

Less extensive reporting capabilities compared to ADP Workforce Now, limiting in-depth data analysis.
Mobile app functionality is more limited than ADP Workforce Now, restricting access to certain features on the go.
Smaller user base and fewer integrations compared to ADP, potentially impacting future development and compatibility.

What companies are using Netchex and ADP Workforce Now?

JM Test Systems, LLC.

No data

Who should use Netchex VS. ADP Workforce Now

Netchex is a cloud-based HR software suite ideal for mid-sized businesses seeking to streamline HR operations. It offers tools for payroll, benefits administration, time and attendance, and talent management. Users praise the user-friendly interface and robust reporting features, while some note occasional system glitches and slow support response times. Netchex helps automate tasks and centralize employee data, improving efficiency for businesses in various sectors.

ADP Workforce Now is a comprehensive HR suite ideal for mid-sized businesses. Users praise its user-friendly interface and robust reporting capabilities, simplifying tasks like PTO tracking and benefits management. However, some users have reported long customer support wait times and occasional technical glitches. Despite these drawbacks, ADP Workforce Now remains a popular choice for streamlining HR processes.

Best fit for mid-sized businesses aiming to streamline HR.
Suitable for most industries, particularly strong in Healthcare, Finance, Retail, and Manufacturing.

Best fit for mid-sized companies (50-5,000 employees).
Suitable for various industries, including Healthcare, Finance, Retail, and Technology.

Netchex and ADP Workforce Now features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

HR Management

Supported

Netchex offers comprehensive HR management, including hiring, onboarding, benefits, and compliance on a centralized platform.

Supported

ADP Workforce Now offers comprehensive HR management, covering hiring, onboarding, benefits, and compliance.
Payroll

Supported

Netchex handles payroll processing, tax calculations, and employee payments.

Supported

ADP Workforce Now handles payroll, tax calculations, and ensures timely payments.
Time & Attendance

Supported

Netchex fully supports time and attendance tracking, leave management, and automated timekeeping.

Supported

ADP Workforce Now supports time and attendance tracking, automation, and insights.
ADP Integration

Not supported

Netchex does not list ADP among its integrations.

Supported

ADP Workforce Now supports importing employee data for payroll and other purposes through a structured process involving setup, data mapping, and import templates.
Mobile payroll

Supported

Netchex offers a mobile app that allows employees to access their payroll information, including payment history and a breakdown of their paycheck.

Supported

ADP Workforce Now enables employees to access payroll information through its mobile app, allowing them to view pay stubs, W-2s, pay history, and manage direct deposit, tax withholdings, and 401k contributions.
Payroll integration

Supported

Netchex offers seamless integration with payroll systems for automatic transfer of benefit deductions, including 401k and other benefits.

Supported

ADP Workforce Now supports seamless payroll integration with automatic transfer of benefit deductions.

Qualities

Value and Pricing Transparency

+0.5

Rather positive sentiment

-0.2

Neutral sentiment
Customer Service

+1

Strongly positive sentiment

-0.07

Neutral sentiment
Ease of Use

+0.76

Strongly positive sentiment

+0.7

Strongly positive sentiment
Reliability and Performance

+0.75

Strongly positive sentiment

+0.11

Neutral sentiment
Ease of Implementation

No data

+0.09

Neutral sentiment
Scalability

No data

+0.67

Rather positive sentiment

Netchex and ADP Workforce Now Pricing

No data

User sentiment

Rather positive

+0.5

See full Pricing page

No data

User sentiment

Neutral

-0.2

See full Pricing page

Netchex and ADP Workforce Now review insights

5119 reviews analysed from and

Users love

User-friendly interface and easy to navigate for basic tasks.
Strong customer support with knowledgeable and friendly representatives.
Comprehensive reporting features with customizable options.
Seamless integration between payroll, HRIS, and timekeeping functionalities.

User-friendly interface for both HR professionals and employees.
Comprehensive features streamline HR tasks, such as PTO tracking and benefits management.
Robust reporting options with customizable reports for data-driven insights.
Seamless integration with other HR systems and tools.

Users dislike

Slow customer support response times, often requiring multiple days for resolution.
Difficult to navigate the platform to find specific functions or information.
System can be glitchy and prone to logging users out.
Time and Attendance features need improvement, especially for bi-weekly and salaried employees.

Customer support wait times can be long and require navigating through multiple departments.
Occasional technical glitches and syncing issues with third-party apps like MakeShift.
Limited functionality on the mobile app compared to the desktop version.
Sandbox testing environment comes at an additional cost.

Netchex and ADP Workforce Now Ratings

G2

4.7/5

(93)
Capterra

4.5/5

(154)
Glassdoor

3.5/5

(140)

G2

4.1/5

(2509)
Capterra

4.4/5

(2373)
Glassdoor

3.9/5

(21203)

Company health

Employee growth

9% increase in the last year

17% increase in the last year

Web traffic

7% increase in the last quarter

2% increase in the last quarter

Financing

No data

May 2024 - $9B

How do Netchex's and ADP's customer support ratings compare?

Netchex has a slightly better customer support rating (1.0) compared to ADP Workforce Now (-0.07). However, user reviews for both products mention slow response times as a common complaint. While Netchex is praised for having knowledgeable and friendly representatives, ADP users often cite difficulties navigating multiple departments to get support.

Which product best handles time & attendance for salaried employees?

ADP Workforce Now is better for time and attendance for salaried employees. While Netchex users specifically mention needing improvements for salaried and bi-weekly employees in their dislikes, ADP Workforce Now has more robust time & attendance features overall and no such complaints highlighted in the provided data.

What are the advantages of Netchex?

Netchex boasts a user-friendly interface praised for ease of navigation, especially for basic tasks. Its customer support receives positive feedback for knowledgeable and helpful representatives. The platform offers comprehensive and customizable reporting features, along with seamless integration between core HR functions like payroll, HRIS, and timekeeping. This makes it a strong choice for mid-sized businesses looking to streamline their core HR processes in a user-friendly system.

What are the disadvantages of Netchex?

Netchex users have reported slow customer support response times and difficulty navigating the platform to find specific functions or information. Additionally, some users have experienced glitches and issues with the system logging them out unexpectedly. The Time and Attendance features have also been cited as needing improvement, particularly for bi-weekly and salaried employees.

Alternatives to Netchex and ADP Workforce Now

BambooHR

BambooHR is an HR software platform designed for small and medium-sized businesses. It brings together various HR functions like hiring, onboarding, payroll, benefits, and employee data management into one system. This allows for streamlined workflows, automated tasks, and easier access to employee information. BambooHR aims to simplify HR processes, improve data accuracy, and enhance the employee experience. It is used by companies in various industries and boasts features like custom reporting and integrations with other software.

Paylocity

Paylocity is a cloud-based HR and payroll software platform designed for mid-sized businesses. It offers a range of features including payroll, benefits administration, talent management, time tracking, and employee experience tools. Paylocity aims to streamline HR tasks, improve employee engagement, and provide data-driven insights for better decision-making. They emphasize strong customer support and a partnership approach to help businesses achieve their goals.

Gusto

Gusto is an all-in-one HR platform designed for small and medium-sized businesses in the USA. It offers payroll, benefits administration, hiring and onboarding tools, and HR management features. Gusto aims to simplify and automate HR processes, ensuring compliance and saving you time. It's known for its user-friendly interface, strong customer satisfaction ratings, and comprehensive feature set.

247HRM

247HRM is a cloud-based HR software suite designed for mid-sized companies. It offers a comprehensive set of tools including core HR functions, payroll, time and attendance tracking, performance management, and expense management. 247HRM is accessible via web browser and mobile app, and can integrate with existing ERP systems. The software aims to streamline HR processes, improve data insights, and increase employee engagement.

Paychex Flex

Paychex Flex is a cloud-based platform designed to simplify HR processes for businesses of all sizes. It offers a comprehensive suite of services, including payroll, time and attendance, benefits administration, HR consulting, and more. With Paychex Flex, you can manage employee data, automate tasks, and ensure compliance from a single, user-friendly interface. It integrates with other software and provides 24/7 support. Paychex Flex aims to streamline HR operations and provide businesses with the tools they need to manage their workforce effectively.

Rippling

Rippling is a comprehensive employee management platform designed for businesses of all sizes. It streamlines and automates various HR, IT, and finance processes, including payroll, benefits, device management, and expense tracking. By centralizing these functions, Rippling aims to simplify employee lifecycle management, reduce administrative burden, and improve operational efficiency for businesses. The platform is particularly valuable for companies with global operations, offering localized solutions for international payroll, benefits, and compliance.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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