Logo of ChatGPT

ChatGPT

Website LinkedIn Twitter

Last updated on

Company health

Employee growth
81% increase in the last year
Web traffic
2% increase in the last quarter
Financing
September 2024 - $62B

Ratings

G2
4.7/5
(557)
Capterra
4.6/5
(50)
Glassdoor
4.3/5
(50)

ChatGPT description

ChatGPT is an AI chatbot that gives you instant answers and helps with creative tasks like writing emails or generating ideas. Think of it like a super-smart assistant who can understand your questions and provide helpful information or even craft different kinds of text for you. ChatGPT is made by OpenAI and can be used by anyone, from individuals to entire companies.


Who is using ChatGPT?


Who is ChatGPT best for

ChatGPT is a versatile AI chatbot that helps with creative tasks, information retrieval, and problem-solving. We find that its writing assistance, brainstorming capabilities, and ability to answer complex questions make it a great tool for a wide range of users. Based on user reviews, people love its user-friendly interface and constant improvements, while some mention occasional inaccuracies and slow response times as drawbacks, which is something to be aware of.

  • Perfect for companies of any size, from small startups to large enterprises seeking versatile AI assistance.

  • A fit for businesses across all industries looking to leverage AI for various tasks, from content creation to problem-solving.


ChatGPT features

Supported

Writing assistance: ChatGPT can assist with writing tasks, helping users generate text, refine their writing style, and improve overall communication.

Supported

Learning support: ChatGPT can serve as a learning support tool, aiding users in understanding complex topics, studying for exams, and acquiring new knowledge.

Supported

Brainstorming aid: ChatGPT can facilitate brainstorming sessions by providing users with ideas, suggestions, and creative prompts to spark innovation and problem-solving.

Supported

Code generation and debugging: ChatGPT can generate and debug code, assisting developers in writing, testing, and troubleshooting software applications.

Supported

Task automation: ChatGPT can automate repetitive tasks, streamlining workflows and saving users time and effort.

Supported

Answering complex questions: ChatGPT can answer complex questions, providing users with accurate and informative responses to a wide range of inquiries.

Supported

Summarizing meetings: ChatGPT can summarize meetings, extracting key information and providing concise summaries for efficient review.

Supported

Finding new insights: ChatGPT can help users find new insights by analyzing data, identifying patterns, and generating reports.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Rather negative
-0.56

Customer Service

Rather positive
+0.38

Ease of Use

Strongly positive
+0.94

Reliability and Performance

Rather negative
-0.45

Ease of Implementation

Strongly positive
+1

Scalability

Rather positive
+0.5

ChatGPT reviews

We've summarised 607 ChatGPT reviews (ChatGPT Capterra reviews and ChatGPT G2 reviews) and summarised the main points below.

Pros of ChatGPT
  • ChatGPT is highly versatile, capable of handling various tasks like writing, coding, and translation.
  • It excels at generating creative content, including stories, poems, and scripts.
  • The user-friendly interface makes it easy to interact with and understand.
  • ChatGPT is constantly learning and improving based on user interactions and feedback.
  • The ability to save and organize conversations allows for easy reference and project management.
Cons of ChatGPT
  • ChatGPT can be slow to generate responses, especially during peak hours.
  • Occasional inaccuracies and "hallucinations" in responses require fact-checking.
  • The free version has limited features and access to older data.
  • Token limits can be restrictive for complex tasks and lengthy outputs.
  • The mobile app has limited functionality compared to the web version.

ChatGPT pricing

The commentary is based on 106 reviews from ChatGPT Capterra reviews and ChatGPT G2 reviews.

We find that most users appreciate ChatGPT's free version. However, some find the paid version (ChatGPT Plus) pricey, especially considering the occasional inaccuracies and server issues. The cost of the API is also a concern for some developers.

Users sentiment

Rather negative
-0.56

See the ChatGPT pricing page.

OpenAI o1
$60 per tokens/1M tokens

Frontier reasoning model that supports tools, Structured Outputs, and vision | 200k context length

OpenAI o3-mini
$4.4 per tokens/1M tokens

Small cost-efficient reasoning model that’s optimized for coding, math, and science, and supports tools and Structured Outputs | 200k context length

GPT-4.5
$150 per tokens/1M tokens

Largest GPT model designed for creative tasks and agentic planning, currently available in a research preview | 128k context length

GPT-4o
$10 per tokens/1M tokens

High-intelligence model for complex tasks | 128k context length

GPT-4o mini
$0.6 per tokens/1M tokens

Affordable small model for fast, everyday tasks | 128k context length


ChatGPT alternatives


ChatGPT FAQ

  • What is ChatGPT and what does ChatGPT do?

    ChatGPT is an AI chatbot by OpenAI. We find it helpful for getting quick answers and creating various kinds of text, like emails or creative content. It's like having a smart assistant who can understand your questions and provide information.

  • How does ChatGPT integrate with other tools?

    We find ChatGPT integrates with other tools via its API, letting developers connect it to various applications. There's no information available on specific integrations.

  • What the main competitors of ChatGPT?

    We find that ChatGPT's main competitors include Claude, Perplexity AI, Google Gemini, AI Chat, and Chatsonic. These alternatives offer similar AI-powered capabilities for various tasks like writing, coding, and information retrieval.

  • Is ChatGPT legit?

    We find ChatGPT to be a legitimate and helpful tool. However, users should be aware of potential inaccuracies in responses and verify information when necessary. It's a powerful AI, but always double-check its output.

  • How much does ChatGPT cost?

    ChatGPT pricing varies depending on the model. GPT-4.5 costs $150 per 1M tokens, while GPT-4o is $10 per 1M tokens, and GPT-4o mini is $0.6 per 1M tokens. OpenAI also offers o1 at $60 per 1M tokens and o3-mini at $4.4 per 1M tokens.

  • Is ChatGPT customer service good?

    We find that ChatGPT's customer support receives mixed reviews. While some users praise the helpful and responsive support team, others have experienced difficulties, particularly with account or billing issues. Some users mention slow response times or unhelpful solutions.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

NEW: Introducing Gralio Screen Buddy

An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.

For Individuals
Streamline your daily tasks, get helpful AI tips, and find the right tools for your workflow.
For Businesses
See how your team really works, uncover automation opportunities, and get software recommendations tailored to your processes.