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N-able MSP Manager

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Ratings

G2
3.6/5
(32)

N-able MSP Manager description

N-able MSP Manager is a cloud-based software designed for IT service providers who manage the IT needs of other companies. It provides tools for ticketing (tracking and resolving IT issues), billing, and customer management. This includes a customer portal, mobile apps for technicians, and integrations with accounting software. N-able MSP Manager aims to streamline IT service delivery, allowing providers to manage customer requests, track technician time, and automate billing processes.

Who is N-able MSP Manager best for

N-able MSP Manager is a cloud-based solution for IT service providers seeking to streamline operations. It offers ticketing, billing, and customer management features. Users praise its comprehensive functionality and customer support. However, some have noted limitations with the mobile app and reporting capabilities. Consider N-able if you need robust core features and prioritize dedicated support.

  • Best for small to medium-sized businesses.

  • Ideal for IT service providers.

N-able MSP Manager features

Type the name of the feature or, in your own words, tell us what you need
Supported

N-able MSP Manager supports multi-device access via its mobile app for iOS and Android, and via a web interface for computers.

Supported

N-able MSP Manager offers robust ticketing features, including automated creation, tracking, and mobile access.

Supported

N-able MSP Manager supports customer relationship management, focusing on service interactions rather than sales.

N-able MSP Manager reviews

We've summarised 27 N-able MSP Manager reviews (N-able MSP Manager G2 reviews) and summarised the main points below.

Pros of N-able MSP Manager
  • Comprehensive features for ticketing, billing, and customer management
  • Strong customer support
  • Easy to use interface for basic functions
  • Scalable to accommodate various client needs
  • Seamless billing integration
Cons of N-able MSP Manager
  • Slow mobile application refresh on cellular data
  • Limited customization for forms and lack of system tray icon
  • Lack of granular reporting features to analyze ticket trends and technician workload
  • Limited integrations with other products
  • Occasional instability and crashing issues

N-able MSP Manager pricing

The commentary is based on 6 reviews from N-able MSP Manager G2 reviews.

No pricing information found on the product page.

Users sentiment

Strongly negative
-1

See the N-able MSP Manager pricing page.

N-able MSP Manager alternatives

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    Kaseya BMS
    Better for IT departments and MSPs needing project management. More suitable for Software/IT, less for Real Estate/Construction and Marketing/Advertising. Easier to use, with positive pricing sentiment and more positive user reviews. Has more integrations.
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  • Logo of Atera
    Atera
    Better suited for IT departments in small to medium businesses and MSPs. Has a faster employee growth rate. Users praise the per-technician pricing and ease of use. However, some dislike forced AI features and limited mobile functionality.
    Read more
  • Logo of ClickUp
    ClickUp
    Better for broader project management needs beyond IT services. Geared towards diverse industries and team sizes. Has more momentum in employee growth.
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  • Logo of Syncro
    Syncro
    Better RMM, PSA, and ticketing integration. More positive user reviews and higher ratings. Offers flexible pricing plans.
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  • Logo of ALVAO Service Desk
    ALVAO Service Desk
    Better for Microsoft 365 users. Higher rated by users. More positive pricing sentiment.
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N-able MSP Manager FAQ

  • What is N-able MSP Manager and what does N-able MSP Manager do?

    N-able MSP Manager is a cloud-based platform for IT service providers. It streamlines operations with tools for ticketing, billing, and customer management, including a customer portal and mobile apps. It helps manage customer requests, track technician time, and automate billing.

  • How does N-able MSP Manager integrate with other tools?

    N-able MSP Manager offers integrations with accounting software and provides a mobile app for technicians. However, users have noted limited integrations with other products, which might be a consideration depending on your existing software stack.

  • What the main competitors of N-able MSP Manager?

    Top alternatives to N-able MSP Manager include Freshservice, Kaseya BMS, Atera, and SolarWinds Service Desk. These platforms offer similar functionalities such as ticketing, billing, and customer management, catering to IT service providers and businesses seeking streamlined IT operations.

  • Is N-able MSP Manager legit?

    Yes, N-able MSP Manager is a legitimate cloud-based software for IT service providers. It offers ticketing, billing, and customer management features. However, some users report a slow mobile app and limited reporting capabilities.

  • How much does N-able MSP Manager cost?

    I couldn't find pricing details for N-able MSP Manager. Contact N-able directly to get product pricing or discuss whether the product is worth the investment for your MSP.

  • Is N-able MSP Manager customer service good?

    N-able MSP Manager's customer service receives positive feedback for quick response times and good communication. However, some users have reported the software can be slow and the reporting features are not robust. Overall, user opinions on the support experience are mixed.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.