What is Incident IQ and what does Incident IQ do?

Incident IQ is a workflow and asset management platform for K-12 schools. It streamlines IT support, tracks technology assets, and manages facilities and HR tasks. It offers a user-friendly system with integrations tailored to the needs of US school districts.

How does Incident IQ integrate with other tools?

Incident IQ integrates with numerous platforms, including Google Admin and Jamf, to streamline workflows and data synchronization. This connectivity enhances its utility within the K-12 educational environment.

What the main competitors of Incident IQ?

Top alternatives to Incident IQ for K-12 school districts include Frontline ERP and SchoolStatus. For broader IT and operations management, consider Rippling, ClickUp, or Vivantio. WebHR offers a focused HR management solution.

Is Incident IQ legit?

Incident IQ is a legitimate platform trusted by many K-12 schools for IT and asset management. It offers a user-friendly interface and helpful support. However, some users mention occasional system errors and limited customization options.

How much does Incident IQ cost?

Incident IQ doesn't publicly disclose its pricing. Contact their sales team for a customized quote based on your specific needs and the desired features.

Is Incident IQ customer service good?

Incident IQ's customer service receives positive feedback. Users highlight the helpful and responsive support team, readily available training resources, and the company's openness to feedback and continuous improvement efforts. Some users mention slow response times, but overall, customer service is considered a strength.

Incident IQ

Name: Incident IQ
Rating: 4.6 (219 reviews)
Author: Incident IQ

Website LinkedIn Twitter

Company health

Employee growth

20% increase in the last year

Web traffic

34% decrease in the last quarter

Ratings

4.6/5

(219)

3.0/5

(28)

Incident IQ description

Incident IQ is a workflow and asset management platform designed specifically for K-12 schools in the USA. It helps manage IT support tickets, track technology assets, and streamline various school operations like facilities management and HR tasks. Incident IQ aims to provide a user-friendly system with features and integrations relevant to the needs of schools and districts.

Who is Incident IQ best for

Incident IQ is a user-friendly platform designed for K-12 schools to manage IT, assets, facilities, and HR. Users praise its intuitive interface, mobile app, and integrations. However, some have noted occasional system errors and limited customization.

Ideal for small to large K-12 school districts.
Specifically designed for the K-12 education sector in the USA.

Incident IQ features

Type the name of the feature or, in your own words, tell us what you need

Supported

Incident IQ supports facilities management with work orders, asset management, and preventative maintenance.

Supported

Incident IQ offers inventory management tailored for educational institutions.

Supported

Incident IQ offers robust ticketing to organize, track, and manage requests.

Supported

Incident IQ supports workflow automation with automated ticket routing and workflow management tools.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Customer Service

Strongly positive

+1

Ease of Use

Strongly positive

+0.86

Reliability and Performance

Rather positive

+0.39

Ease of Implementation

Rather positive

+0.54

Scalability

Rather positive

+0.33

Incident IQ reviews

We've summarised 219 Incident IQ reviews (Incident IQ G2 reviews) and summarised the main points below.

Pros of Incident IQ

User-friendly interface for ticket creation and management.
Mobile app facilitates staying connected.
Effective asset management system, especially for Chromebooks.
Numerous integrations with other platforms like Google Admin and Jamf.
Helpful support and training resources.

Cons of Incident IQ

Occasional errors within the system lead to a lack of trust.
Limited customization options within tickets, workflows, and asset management.
Difficulty attaching ticket actions.
Search functionality needs improvement for finding past tickets.
Parts cost tracking is not ideal for FIFO inventory management.

Incident IQ pricing

The commentary is based on 18 reviews from Incident IQ G2 reviews.

Incident IQ's pricing is based on annual subscriptions tailored to student enrollment and selected products. They offer unlimited technician seats and asset tracking, without per-seat or per-asset charges. Contact them for a custom quote.

Users sentiment

Neutral

+0

See the Incident IQ pricing page.

Incident IQ alternatives

Frontline ERP

Better for broader school administration needs beyond IT and facilities. Focuses on HR, finance, and student management.
Read more
Rippling

Better for larger organizations outside of K-12 education. Broader set of HR, IT, and finance features. Has more momentum.
Read more
Paycor

Better for mid-size to large businesses across various industries. Broader HR features beyond K-12 education needs. Negative customer service reviews should be considered.
Read more
Wisenet

Better for institutions of all sizes, not just K-12. Broader industry fit, including healthcare, finance, and government. Higher user ratings and more positive user reviews. More comprehensive student lifecycle management features.
Read more
SchoolStatus

Better for communication and family engagement. Has higher ratings and is growing faster. More difficult to learn and use initially.
Read more
ClickUp

Better suited for broader business needs outside of K-12 education. More versatile for various project management styles. Has stronger community and wider industry application.
Read more

Incident IQ FAQ

What is Incident IQ and what does Incident IQ do?

Incident IQ is a workflow and asset management platform for K-12 schools. It streamlines IT support, tracks technology assets, and manages facilities and HR tasks. It offers a user-friendly system with integrations tailored to the needs of US school districts.
How does Incident IQ integrate with other tools?

Incident IQ integrates with numerous platforms, including Google Admin and Jamf, to streamline workflows and data synchronization. This connectivity enhances its utility within the K-12 educational environment.
What the main competitors of Incident IQ?

Top alternatives to Incident IQ for K-12 school districts include Frontline ERP and SchoolStatus. For broader IT and operations management, consider Rippling, ClickUp, or Vivantio. WebHR offers a focused HR management solution.
Is Incident IQ legit?

Incident IQ is a legitimate platform trusted by many K-12 schools for IT and asset management. It offers a user-friendly interface and helpful support. However, some users mention occasional system errors and limited customization options.
How much does Incident IQ cost?

Incident IQ doesn't publicly disclose its pricing. Contact their sales team for a customized quote based on your specific needs and the desired features.
Is Incident IQ customer service good?

Incident IQ's customer service receives positive feedback. Users highlight the helpful and responsive support team, readily available training resources, and the company's openness to feedback and continuous improvement efforts. Some users mention slow response times, but overall, customer service is considered a strength.

Reviewed by

MK

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.