Capsule CRM vs SalesJunction

by Gralio Feb 03, 2025

Capsule CRM and SalesJunction both cater to small and medium-sized businesses. Capsule emphasizes user-friendliness and comprehensive features, while SalesJunction focuses on simplicity and affordability. Capsule's robust integrations and transparent pricing make it a strong contender, while SalesJunction's streamlined approach might appeal to businesses seeking a more basic CRM.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 350 reviews and 60 websites, saving 2 hours, 26 minutes of reading.

Logo of Capsule CRM
Capsule CRM
Logo of SalesJunction
SalesJunction

About

Capsule CRM is a simple and easy-to-use customer relationship management tool designed for small and medium-sized businesses. It helps you manage your contacts, track sales, automate workflows, and gain insights from your customer data. Capsule CRM integrates with popular business tools and offers a user-friendly way to manage your customer interactions in one central location.
SalesJunction is a customer relationship management (CRM) software designed for small to medium-sized businesses. It offers a simple and affordable solution to manage contacts, track sales opportunities, and improve customer interactions. SalesJunction aims to provide an easy-to-use platform without complex features, making it suitable for businesses seeking a streamlined CRM experience.

Summary

Main difference
Capsule CRM is a more user-friendly option with transparent pricing, especially beneficial for smaller teams prioritizing ease of use and customer service. SalesJunction is suitable for businesses seeking a simpler CRM experience potentially at a lower cost, but with less readily available information on features and pricing.

Relative strengths of Capsule CRM (compared to SalesJunction)

  • Stronger customer service and user experience ratings.

  • More transparent pricing structure.

  • Wider range of integrations with popular business tools.

Relative weaknesses of Capsule CRM (compared to SalesJunction)

  • Limited API customization options.

  • Challenges with certain integrations like Google Calendar.

  • Less flexible and potentially more expensive as business needs grow.

Who should use Capsule CRM VS. SalesJunction

Capsule CRM is a user-friendly platform ideal for small to medium-sized businesses seeking a streamlined solution for managing customer relationships. Users praise its intuitive interface, flexible setup, and powerful filtering tools. While some users mention limitations with API customization and email templates, many appreciate its ease of use and helpful customer support. Capsule CRM is particularly well-suited for professional services, software, or IT companies looking for an affordable and effective CRM.

SalesJunction is a user-friendly CRM for small to medium businesses seeking a simple solution to manage contacts, track sales, and improve customer interactions. It offers workflow automation and account management features without complex functionalities, making it ideal for businesses wanting a streamlined CRM experience. SalesJunction has a 4/5 rating on G2 based on 19 reviews.

  • Best for small to medium-sized businesses.

  • Ideal for businesses in professional services, software, or IT.

  • Best for small to medium-sized businesses.

  • Suitable for various industries.

Capsule CRM and SalesJunction features

Supported
Partially supported
Not supported
Type in the name of the feature or in your own words tell us what you need
  • Sales Pipeline Management
    Supported

    Capsule CRM supports sales pipeline management with customizable stages and visuals.

    Partially supported

    SalesJunction supports pipeline management but visual representation and customization options are unclear.

  • Customer Interaction Tracking
    Supported

    Capsule CRM tracks customer interactions, including calls, emails, and meetings, offering a central view.

    Partially supported

    SalesJunction tracks customer interactions via email and calendar integrations, but social media tracking is not explicitly mentioned.

  • Team Collaboration and Task Management
    Supported

    Capsule CRM supports team collaboration including contact, opportunity, and task sharing and assignments.

    Unknown

    SalesJunction may offer team collaboration features, but details are unavailable.

  • CRM integration
    Supported

    Capsule CRM supports integrations with other CRMs.

    Supported

    SalesJunction integrates with other CRM systems for lead management, sales automation, and data synchronization.

  • Account management
    Supported

    Capsule CRM supports managing companies and their related contacts, deals and activities.

    Partially supported

    SalesJunction offers account management with contacts and opportunities, but management of associated deals and activities is unclear.

  • HubSpot integration
    Partially supported

    Capsule CRM integrates with HubSpot via third-party services like Zapier.

    Unknown

    SalesJunction HubSpot CRM integration is not documented.

Qualities

  • Value and Pricing Transparency
    +0.54
    Rather positive sentiment
    No data
  • Customer Service
    +0.96
    Strongly positive sentiment
    No data
  • Ease of Use
    +0.96
    Strongly positive sentiment
    No data
  • Reliability and Performance
    +0.86
    Strongly positive sentiment
    No data
  • Ease of Implementation
    +0.85
    Strongly positive sentiment
    No data
  • Scalability
    +0.38
    Rather positive sentiment
    No data
Capsule CRM and SalesJunction Pricing
Capsule CRM offers a 14-day free trial and a Free plan with limited features and contacts. Paid plans are per user, per month, billed annually and include Starter, Growth, Advanced, and Ultimate, each offering more contacts, features, and support.
Plans

User sentiment

Rather positive
+0.54

See full Pricing page

No data
We couldn't find a pricing page for SalesJunction.

Capsule CRM and SalesJunction review insights

310 reviews analysed from

Users love

  • User-friendly interface praised by many users
  • Flexible setup with customizable fields and sales pipelines
  • Powerful filtering tools for generating target lists
  • Responsive and helpful customer support

No data

Users dislike

  • Lack of fully customizable APIs
  • Inability to add images in notes and histories
  • Limited email template options on the free plan
  • Google Calendar integration is unreliable

No data

Capsule CRM and SalesJunction Ratings

  • G2
    4.7/5
    (291)
  • TrustPilot
    4.6/5
    (40)
  • G2
    4.0/5
    (19)

Company health

Employee growth

22% increase in the last year
No data

Web traffic

3% increase in the last quarter
No data

Financing

No data
No data

How important is readily available customer support?

Readily available customer support is very important, especially for small and medium-sized businesses that may not have dedicated IT staff. Capsule CRM has a high customer service rating (0.96) and users specifically praise their responsive and helpful support. While SalesJunction is positioned as a simple solution, the lack of data regarding their customer support is a potential concern. For businesses that anticipate needing assistance, Capsule's strong support offering is a significant advantage.

Which product offers more robust contact management features?

Capsule CRM offers more robust contact management features than SalesJunction. Capsule CRM provides features like customer interaction tracking, team collaboration, and task management related to contacts, along with more robust integrations. SalesJunction, while offering basic account management, lacks the depth and breadth of contact-specific features present in Capsule CRM.

What are the advantages of Capsule CRM?

Capsule CRM's advantages include ease of use, flexible setup with customizable fields and sales pipelines, powerful filtering for target lists, and responsive customer support. It offers a free plan and a 14-day free trial, making it accessible for smaller businesses. Capsule also boasts a user-friendly interface and good integrations with other business tools.

What are the disadvantages of Capsule CRM?

Capsule CRM's disadvantages include a lack of fully customizable APIs, limiting integration possibilities for some users. Users have also reported unreliable Google Calendar integration and limited email template options on the free plan. Additionally, the inability to add images to notes and histories might be a drawback for visually oriented workflows.

Alternatives to Capsule CRM and SalesJunction

Logo of HubSpot Sales Hub
HubSpot Sales Hub
HubSpot Sales Hub is a sales software platform designed to help mid-sized and growing businesses streamline and automate their sales processes. It offers tools for managing contacts, tracking deals, sending emails, and analyzing sales performance. Its focus is on providing a user-friendly interface and a suite of integrated tools that work together seamlessly. HubSpot Sales Hub aims to improve sales efficiency, increase productivity, and drive revenue growth by providing a centralized system for managing all aspects of the sales pipeline.
Logo of LoneScale
LoneScale is a sales intelligence platform designed to help mid-sized businesses in the USA increase their sales. It provides data on potential customers, including job changes, new hires, and company announcements, helping your sales team prioritize the best leads and accounts. LoneScale integrates with popular CRM and sales automation tools and promises to simplify your sales process and help your team close more deals.
Logo of HubSpot Marketing Hub
HubSpot Marketing Hub
HubSpot Marketing Hub is a comprehensive marketing platform designed for businesses of all sizes. It offers a suite of tools including email marketing, marketing automation, social media management, analytics, and SEO optimization, all within a single platform. This helps businesses streamline their marketing efforts, improve efficiency, and track results. Its focus on inbound marketing and lead generation makes it a popular choice for businesses looking to attract and convert leads into customers. HubSpot Marketing Hub integrates seamlessly with HubSpot's CRM platform for enhanced sales and marketing alignment.
Logo of Salesloft
Salesloft
Salesloft is a sales platform designed to help sales teams close deals more efficiently. It offers tools to manage sales calls, emails, and customer interactions. Salesloft provides insights and analytics to help improve sales performance and forecast future sales. Its focus is on providing a single platform to manage the entire sales process, making it particularly beneficial for mid-sized companies in the USA seeking to streamline their sales operations and boost revenue.
Logo of Crank CRM
Crank CRM is a straightforward Customer Relationship Management (CRM) software designed specifically for small businesses. It aims to provide a simple and user-friendly experience without unnecessary features. Crank CRM helps manage contacts, track interactions, and streamline sales processes. Its focus on simplicity and affordability makes it suitable for small businesses seeking an easy-to-use CRM solution.
Logo of ActiveCampaign
ActiveCampaign
ActiveCampaign is a marketing automation platform designed for businesses of all sizes. It helps you create personalized customer journeys across various channels like email, SMS, and ads. You can automate repetitive tasks, track customer behavior, and improve your marketing campaigns with its CRM and sales automation features. ActiveCampaign integrates with over 900 popular business tools and offers a wide range of pre-built templates and automation recipes to streamline your marketing efforts.

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